POST Recall Software HVBJB Failure

[Neil4Real]

I have not had the recall software install yet. When they installed the updated part I do not believe the recall software was available yet.

Hopefully you get it soon. I’m assuming and confident the part is robust enough to handle the heat now. But I’m concerned if the recall software will end up giving false positives since there is no separate hardware for those with the new part.

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[Peaceowl]

Ford has a way to go but I appreciate their fix on allowing one to drive where there is help on this. I’m holding off on the software. Is it possible to get the part and forgo the software until they rectify this mess?

so for now, I keep extra water in the car, and an emergency flasher. Keep in mind, Enterprise will deliver a rental car wherever you are. They’ve even delivered cars to us at many campsites. No way would I mess with my family out on the street for hours!

 

[agoldman]

This is one of the biggest cluser F recalls I've seen in many a year. I'm not sure Ford even notices the flurry of confusion and dread that they have caused.

 

[machefan]

This is one of the biggest cluser F recalls I've seen in many a year. I'm not sure Ford even notices the flurry of confusion and dread that they have caused.

You think it’s the biggest?

We are a small blip compared to what’s going on right now.

 

[ARK]

I'm sorry this happened to you. This is our collective nightmare. I see you only have 4767 miles on it. My car has about the same. I was hoping this was more of a 10k miles issue so I had some time. I have not DCFD'd yet either. I have a Premium SR RWD. Has anyone with this trim had the issue? I assume no one is immune, but looking for anything to cling to for hope.
Are we thinking the software update doesn't fix the issue, but keeps the car from completely bricking? Has anyone who hasn't updated the SW been able to drive your car in turtle mode? I am leery of the SW upgrade, but looking for the safest course of action.

I believe the answer to that is no. I think on some thread tracking these, SR RWD is the only powertrain configuration without a HVBJB failure. However, there have been a few reported failures for SR AWD and according to Ford, both this and SR RWD are capable of putting out the same amount of max power.

I would speculate the SR AWD reaches max power more easily then SR RWD and perhaps that is the difference, but this is just a guess. If the only type of Mach-E to exist were the SR RWD, I suspect this would not be anywhere near as prominent of an issue on the forum.

 

[awiginton]

After reading this, I’ve not taken mine in for the recall yet. I don’t fast charge, thinking I may wait to see if Ford has a better fix. I also got notice that I can get Blue Cruise. Does this automatically update or does the dealer do it? Thanks!

 

[Neil4Real]

After reading this, I’ve not taken mine in for the recall yet. I don’t fast charge, thinking I may wait to see if Ford has a better fix. I also got notice that I can get Blue Cruise. Does this automatically update or does the dealer do it? Thanks!

Not sure you read the first post then? I have NEVER DCFC, which is fast charging, and experienced the failure. If you qualify for the BlueCruise updates, and 21P22 updates, you might as well take it in and get those done, along with the recall fix.

 

[ZoNiE]

Ford Software sucks. The car is totally stupid. It doesn't obey charge times, it sometimes won't connect to either phone. Sometimes items on the screen are greyed out. They really need to fix this shit or people will dump these cars and our values will plummet.

 

[Neil4Real]

Small update: As I mentioned previously, they were hoping to have the car done this evening, so I assumed a Tuesday pick up.

Service manager, who's out today, texted me that the car will be ready tomorrow morning as planned! Well, I've been stalking FDRS and FordPass and haven't seen anything since Saturday afternoon when they attempted "Cooling system filling and bleeding." Looks like they ran into a communication error and tried again, but there is one part that says it takes 30 minutes after you hit okay to finish and then a few "ok's" later, it says it was done, all in a minute.

I texted the service manager a few minutes ago with my findings that it hasn't moved nor had FDRS activity and he said the tech who was working on the car is also off today but it should be ready tomorrow.

Anyone more familiar with this repair, don't they need to charge the battery to 100%, which will take a few hours at 50% SoC, to make sure it is operating properly? Or is that only if they replace the battery/cells? Also, anyone know if I should be concerned about the cooling system error and the fact it didn't take the full 30 minutes?

@scoopman the expert of all things HVBJB related!

 

[scoopman]

Small update: As I mentioned previously, they were hoping to have the car done this evening, so I assumed a Tuesday pick up.

Service manager, who's out today, texted me that the car will be ready tomorrow morning as planned! Well, I've been stalking FDRS and FordPass and haven't seen anything since Saturday afternoon when they attempted "Cooling system filling and bleeding." Looks like they ran into a communication error and tried again, but there is one part that says it takes 30 minutes after you hit okay to finish and then a few "ok's" later, it says it was done, all in a minute.

I texted the service manager a few minutes ago with my findings that it hasn't moved nor had FDRS activity and he said the tech who was working on the car is also off today but it should be ready tomorrow.

Anyone more familiar with this repair, don't they need to charge the battery to 100%, which will take a few hours at 50% SoC, to make sure it is operating properly? Or is that only if they replace the battery/cells? Also, anyone know if I should be concerned about the cooling system error and the fact it didn't take the full 30 minutes?

@scoopman the expert of all things HVBJB related!

My first replacement at Sunnyvale Ford (where they seemed to know what they were doing and weren't a-holes to me) had them charging the car a bit on L2, and doing a short test drive, then letting me have the car back.

Last week's visit to the Taco Stand -- where this was their first time dropping and opening a battery -- had them charging the car overnight to 100%, then driving the car 12 miles (?) before deciding they couldn't figure out how to mark that my recall was done. Then they stalled for an entire day until I showed up.

I still have no paperwork from the repair last week. The Taco Stand is ignoring me, and so is my Ford customer service person. I have no idea if my car is marked in the system as having had the software recall, and I have no record of what part was put in my vehicle.

I think the Sunnyvale Ford experience is probably more what you should expect in terms of charging and dealer conduct.

 

[VegStang]

There's always my kind of service.

In other news- I got a 12v battery fault last night. Joy (hoping it was just sensitive to multiple door events while I was washing the vehicle.)

Knowing my luck, I probably wouldn't be able to get the service you and Scoop got.

 

[Mach-Lee]

Small update: As I mentioned previously, they were hoping to have the car done this evening, so I assumed a Tuesday pick up.

Service manager, who's out today, texted me that the car will be ready tomorrow morning as planned! Well, I've been stalking FDRS and FordPass and haven't seen anything since Saturday afternoon when they attempted "Cooling system filling and bleeding." Looks like they ran into a communication error and tried again, but there is one part that says it takes 30 minutes after you hit okay to finish and then a few "ok's" later, it says it was done, all in a minute.

I texted the service manager a few minutes ago with my findings that it hasn't moved nor had FDRS activity and he said the tech who was working on the car is also off today but it should be ready tomorrow.

Anyone more familiar with this repair, don't they need to charge the battery to 100%, which will take a few hours at 50% SoC, to make sure it is operating properly? Or is that only if they replace the battery/cells? Also, anyone know if I should be concerned about the cooling system error and the fact it didn't take the full 30 minutes?

@scoopman the expert of all things HVBJB related!

All the cooling system bleeding does it run the pump for like 30 minutes. If they skipped through that a little early it's not the end of the world, but you should check the coolant level in a couple days to make sure it's not low. Perhaps they'll run the bleed again tomorrow when they finish. If they do that and the updates it could probably be done in 1-2 hours.

In other news- I got a 12v battery fault last night. Joy (hoping it was just sensitive to multiple door events while I was washing the vehicle.)

12V is probably a little low from all the service activity, take it for a nice long drive and let it charge back up on L2.

 

[JohnFoxeSheets]

I have no idea if my car is marked in the system as having had the software recall, and I have no record of what part was put in my vehicle.

It took two or three days after my dealer did the s/w updates, but the NHTSA Recall site went from showing my VIN as needing the 22S41 recall to no longer needing any recalls. the Ford Recall site has not shown my car as needing a recall at all.

If you've not already done so, you might want to check your VIN on the NHTSA Recall site...

 

[scoopman]

It took two or three days after my dealer did the s/w updates, but the NHTSA Recall site went from showing my VIN as needing the 22S41 recall to no longer needing any recalls. the Ford Recall site has not shown my car as needing a recall at all.

If you've not already done so, you might want to check your VIN on the NHTSA Recall site...

I have a very specific concern, as the hole-in-the-wall dealer that did my second junction box repair last week tried following the software recall campaign instructions, and found there were no modules to update (because I already updated them....). The dealer didn't know whether it should mark the recall as completed, and as such, they refused to provide me with paperwork on the repair, because they were awaiting instructions from Ford.

I had to get my family home for other reasons on Friday, but we still have no paperwork from the dealer, and I want the software recall marked as cleared. I have little faith the dealer (who really weren't happy they were told to prioritize my repair) is going to follow-up properly at this point.

What I'm more disappointed about is that Ford corporate doesn't seem to be following up either.

 

[JohnFoxeSheets]

I have a very specific concern, as the hole-in-the-wall dealer that did my second junction box repair last week tried following the software recall campaign instructions, and found there were no modules to update (because I already updated them....). The dealer didn't know whether it should mark the recall as completed, and as such, they refused to provide me with paperwork on the repair, because they were awaiting instructions from Ford.

I had to get my family home for other reasons on Friday, but we still have no paperwork from the dealer, and I want the software recall marked as cleared. I have little faith the dealer (who really weren't happy they were told to prioritize my repair) is going to follow-up properly at this point.

What I'm more disappointed about is that Ford corporate doesn't seem to be following up either.

Yeah, I've read through the entire saga. I was just suggesting that the NHTSA site might be a way to check if the recall has been marked as completed. Best of luck.

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