Recall 23S56 - HVBJB Replacement / Powertrain Software Update

[mkhuffman]

Woody's been drinking again...

?

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[Kamuelaflyer]

But all decent dealerships should have and provide loaners, it's crazy to me that most don't

Insurance. There are zero dealers of any variety (Ford or otherwise) out here that provide loaners. They’re more or less on par with rental car companies for insurance, or so I was led to believe back in the day. A unique issue we have is that the cheapest rental here far exceeds Ford’s allowance (as in more than twice the Daly rate).

Be all that as it may, I have zero doubt the only dealer here were will refuse to do this recall just as they have on all the others.

 

[Mach En Cheese]

Yes fair, but if we know the B units are recalled, what changed on March 17, 2023? I guess we won't know for

I love my dealer and have had nothing but great experience in the last few months of issues I've had with my Mach E but I would be floored if I got my car back cleaned and charged up. ?

If I get a gas card and a wireless charger with a thank you note you can slap my ass and call me Charlie.

The last time I went to Fritts Ford in Riverside, CA for connectivity issues, they took almost a month to update a few modules, no rental, wouldn't return my calls and not only did they not wash my car, they left a black mark on the door.

I should probably try a different dealership......?

 

[737flyer]

The strange thing is the concept of taking pictures. Of what? ??‍

My dealer just called me and wants the car next Tuesday to take pictures
And then they will order the parts to install on the 11th.
Maybe to verify there is no battery damage before they do the recall.
Who knows!

 

[GreaseMonkey]

I picked up the car this morning. No issues except a couple minor scratches on the rocker panel and some grease on the interior door trim.

From what I can deduct from FordPass:
Tech switched HVBJB between 8 am and 1 pm. Probably had lunch during that time too. He then charged the vehicle from 1 pm and left it on the charger overnight. He disconnected it 8 am the next day and service rep called to inform me that car is ready at 8:30 am.

Paperwork shows that they replaced the old part with an identical new part (but I’m sure / I certainly hope that they are just not that precise with their documentation).

I feel obligated to do a few WOT events to celebrate the happy occasion.

 

[unguessable]

One dealer I called is not budging from ordering parts only after they have examined the vehicle. He also said Ford is asking them to upload pictures to order the parts.

Called another dealer. They kept saying the same thing.

I sent emails to service managers with the helpful attachment in the original post. One of them is still insisting on taking pictures of the car, vin, miles, etc. before ordering the parts. The other did not reply directly yet, but one of his service advisors called and informed me that they are ordering the parts and I do not need to bring the car. They will call when parts are here to set up an appointment. Fingers crossed.

I do not get what do dealers gain by making it hard on everyone. May be they just used to the sadistic processes.

 

[AKgrampy]

I sent emails to service managers with the helpful attachment in the original post. One of them is still insisting on taking pictures of the car, vin, miles, etc. before ordering the parts. The other did not reply directly yet, but one of his service advisors called and informed me that they are ordering the parts and I do not need to bring the car. They will call when parts are here to set up an appointment. Fingers crossed.

I do not get what do dealers gain by making it hard on everyone. May be they just used to the sadistic processes.

To be fair perhaps they are just concerned with doing things correctly so they are compensated by Ford. Maybe they have been burned in the past.

 

[Xweb]

I scheduled an appointment last week for tomorrow (12/28) and made sure they were ordering the parts. I called today to verify that they actually ordered the HVBJB and they insisted that they WILL NOT order the parts until they reviewed the vehicle in person, ran updates, and checked for codes. I called the BEV team and they insisted the dealer was correct in not ordering the parts until they had to the car and were able to run tests first. This is wasting an additional day for nothing and goes against most of what I have read here.

 

[21st Century Pony]

I scheduled an appointment last week for tomorrow (12/28) and made sure they were ordering the parts. I called today to verify that they actually ordered the HVBJB and they insisted that they WILL NOT order the parts until they reviewed the vehicle in person, ran updates, and checked for codes. I called the BEV team and they insisted the dealer was correct in not ordering the parts until they had to the car and were able to run tests first. This is wasting an additional day for nothing and goes against most of what I have read here.

If your VIN pops up in the Service Tech's PTS screen as needing this recall, that's all they need to order stuff.

 

[kennethjk]

Did they have your parts in stock? My dealer said they would not order the parts until I bought the car in.

That’s ridiculous for this recall. I called my dealer and asked for an appt, she said after the new year as she had the recall notice when she pulled up my VIN on her system.

set up appt up 2 weeks ago for 1/4, next week. They will grant 2 day loaner or rental car credit.

 

[Briguy]

Got my car back tonight. Updated parts installed and my car is cleared from the recall. No car wash, full charge, or pass rewards points. ?

 

[kennethjk]

I picked up the car this morning. No issues except a couple minor scratches on the rocker panel and some grease on the interior door trim.

From what I can deduct from FordPass:
Tech switched HVBJB between 8 am and 1 pm. Probably had lunch during that time too. He then charged the vehicle from 1 pm and left it on the charger overnight. He disconnected it 8 am the next day and service rep called to inform me that car is ready at 8:30 am.

Paperwork shows that they replaced the old part with an identical new part (but I’m sure / I certainly hope that they are just not that precise with their documentation).

I feel obligated to do a few WOT events to celebrate the happy occasion.

Maybe they took the old part out, dusted, wiped and cleaned it up and put same part back in your car.

 

[737flyer]

That’s ridiculous for this recall. I called my dealer and asked for an appt, she said after the new year as she had the recall notice when she pulled up my VIN on her system.

set up appt up 2 weeks ago for 1/4, next week. They will grant 2 day loaner or rental car credit.

I know. I’ve got to play their game.

 

[737flyer]

Got my car back tonight. Updated parts installed and my car is cleared from the recall. No car wash, full charge, or pass rewards points. ?

Got my car back tonight. Updated parts installed and my car is cleared from the recall. No car wash, full charge, or pass rewards points. ?

All my software is updated. It will be interesting to see what my receipt looks like

 

[GreaseMonkey]

Got my car back tonight. Updated parts installed and my car is cleared from the recall. No car wash, full charge, or pass rewards points. ?

On your paperwork, they don’t indicate that they’re returning the core (old part). Here’s mine:

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