RECALL - say WHAT?

[Michael MM]

Now I was very disappointed when I took delivery of my wonderful new car in mid-Feb this year. Indeed, I was surprised that it came not with the latest software that was already pushed out as an update to older cars. Yes - a brand new car came to the customer with an old software version.
Not only that - the update I am referring to is the one that supposedly speeds up the 81%-100% charging from the meagre 7kW to some 50kW. That was important to me.

So I started chasing Ford through the dealer I bought the car from. Three-and-a-half months later (after a number of back-and-forth mails and "information" that it was "going to be pushed as an OTA update really shortly") I got from them the update code which was FSA 21P22. Armed with that information I contacted a different Ford outfit to schedule the update.

Turned out that my car was within a batch that was subject to a RECALL . Wonderful!!! And I only found out because I was pushing for the update.

OK. Today I got the update. Then I needed to sign a red A4 sheet of paper that my car was subject to a recall which still has no fix and I was informed of that fact. WHAT ?!?!

NOW: I logon to my Ford account on the web. It says (as it had been saying) NO RECALL. Neither the web interface, nor the FordPass app appear to have logged the service the car has just undergone, nor that any update was made to anything. Bewildering!

How am I to actually know that anything had indeed been updated or done to the car? Neither a central system, not the memory of my car appears to have registered any action.

The staff I dealt with were very professional, polite and courteous! This is not aimed at the crew that serviced he car - this is directed at Ford!

Is my Mach-E subject to a recall or not?
How can I tell 1.) that anything has been done to the vehicle, especially the software and control system and 2.)what version of the software is presently installed on my vehicle?
Why is there no trace in the logs that any action was taken?
How are customers notified that their vehicle might be subject to a recall ?

Any help would be most appreciated!

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[MeIIo]

You should refer to this thread....
https://www.macheforum.com/site/thr...e-battery-main-contactors-may-overheat.18681/

 

[Michael MM]

You should refer to this thread....
https://www.macheforum.com/site/thr...e-battery-main-contactors-may-overheat.18681/

Thanks for the quick pointer! Very helpful indeed.

Any idea how to check what was done on the car and what version it is?

 

[macchiaz-o]

Thanks for the quick pointer! Very helpful indeed.

Any idea how to check what was done on the car and what version it is?

There's a thread for this, too.

https://www.macheforum.com/site/thr...are-willing-to-look-up-info-for-others.10230/

 

[RickMachE]

Thanks for the quick pointer! Very helpful indeed.

Any idea how to check what was done on the car and what version it is?

You can check, but your car is in fact part of the recall and the software is not available yet.

By the way, car manufacturers do not update cars for the sake of updating them pre-delivery. It's a car, not a cellphone. This is not new, ICE cars have updates too.

21P22 was a late fall (US) courtesy update at the dealer to apply a whole bunch of updates that hadn't come OTA, to bring them closer to 2nd half 2021 cars. One of those updates was in fact to changing the charging curve to 44kW at 80%. Very nice.

 

[krafty81]

Deep cleansing breath....

 

[Carsinmyblood]

Deep cleansing breath....

LOL!

 

[Mach-Lee]

Your vehicle is recalled, but owners haven’t been officially notified yet. That’s why the Ford website doesn’t show it. There is no fix available yet, it will come as a OTA update next month.

You will get 21P22 updates via OTA eventually if your dealer refuses to do them as a courtesy.

 

[Michael MM]

A quick update: last night I charged 24% (RWD, XR) from 67% to 91% just to check how it went after the [supposed] 21P22 update in the garage:

• The charging station was a Shell 50kW rapid charger.
• The time at charger was 34min.
• The first 13% were added in 11min.
• The following 11% were added in 23mins.

Now even if my numbers are not entirely accurate, they may be off by a minute here and there, or a percent here and there. Either way, the difference in charging rate was significant and FordPass was predicting just over 2 hours for the 80% to 100% charge, which it did revise down to about 90mins during the charging.

Frankly, I expected a nearly flat charging rate after the update. OK - if it went down to 40kW that would still be OK. In fact, it seems like there was hardly any difference with the rate before the update. Strange. I am still getting my head around how to see in any logs the history of updates and services. All is empty bar the minor OTA update on June 10.

 

[Marcel]

@Michael MM

Charging speed is influenced by many factors...

DC charging works best if you have driven the car for a while on motorway speed and the battery is around 28 C.
If you start the charge with a SOC of 30% of higher you will never reach the promised charging curves.
It sound silly but a more powerfull fast charger will reach higher speeds (avoid 50kW charters of less)

Here the charging speed (above 80% soc) after the update went from 11kW to over 40kW at several tests. I never DC fastcharge starting at a SOC above 20%...

 

[Michael MM]

@Michael MM

Charging speed is influenced by many factors...

DC charging works best if you have driven the car for a while on motorway speed and the battery is around 28 C.
If you start the charge with a SOC of 30% of higher you will never reach the promised charging curves.
It sound silly but a more powerfull fast charger will reach higher speeds (avoid 50kW charters of less)

Here the charging speed (above 80% soc) after the update went from 11kW to over 40kW at several tests. I never DC fastcharge starting at a SOC above 20%...

Thank you.
This is confusing to me.
The car had been driven for a while prior to charging, so I would expect the working temperature of the batteries had been achieved at the time of plugging it in.
I don't understand your last sentence though. Please explain.

 

[Marcel]

Thank you.
This is confusing to me.
The car had been driven for a while prior to charging, so I would expect the working temperature of the batteries had been achieved at the time of plugging it in.
I don't understand your last sentence though. Please explain.

I don't fastcharge if my SOC is above 20% unless the next charger is out of reach.

The battery is not active managed for DCFC, after driven 1 hour at 120km/h it is warm though and near optimal for DCFC. If the outside temp is near 20C the battery is mostly to cold for optimal charging.

 

[Shayne]

How am I to actually know that anything had indeed been updated or done to the car? Neither a central system, not the memory of my car appears to have registered any action.

Go to a DCFC and see how it charges when over 80% check KW on the charger app/charger ford is no where to be found during DCFC.

A quick update: last night I charged 24% (RWD, XR) from 67% to 91% just to check how it went after the [supposed] 21P22 update in the garage:

• The charging station was a Shell 50kW rapid charger.
• The time at charger was 34min.
• The first 13% were added in 11min.
• The following 11% were added in 23mins.

Now even if my numbers are not entirely accurate, they may be off by a minute here and there, or a percent here and there. Either way, the difference in charging rate was significant and FordPass was predicting just over 2 hours for the 80% to 100% charge, which it did revise down to about 90mins during the charging.

Frankly, I expected a nearly flat charging rate after the update. OK - if it went down to 40kW that would still be OK. In fact, it seems like there was hardly any difference with the rate before the update. Strange. I am still getting my head around how to see in any logs the history of updates and services. All is empty bar the minor OTA update on June 10.

For reference I have only charged on 50KW fast chargers as that is what we have here with a few fast ones in big cities thrown in that do not really help travelers at all. Very lame charging structure here to date. I charge in the 43 to 45 KW on those chargers and that does not change until 90% soc. The chargers here go from $17/hr to $34/hr after 90% so you may want to read fine print at yours if that matters on your travels.

 

[Shayne]

I don't fastcharge if my SOC is above 20% unless the next charger is out of reach.

The battery is not active managed for DCFC, after driven 1 hour at 120km/h it is warm though and near optimal for DCFC. If the outside temp is near 20C the battery is mostly to cold for optimal charging.

Yes mine is warm and only after a run of over 100 miles (240V at home). I charge on arrival at the destination also so it is warm and have now been going to 90% as I can run around there and then just leave and make the next charger on the way back.

With them 110 miles apart here I can skip one at 100% when leaving home but need it on the way back. No skipping here just hoping they are in service. Checking the apps (plugshare and the charger app) have been good to ensure that but when you leave the last it may says good but then all "2" of them are in use when I get there. At least they have been working. Did I mention really lame charging in this province.

 

[Tampamike]

A quick update: last night I charged 24% (RWD, XR) from 67% to 91% just to check how it went after the [supposed] 21P22 update in the garage:

• The charging station was a Shell 50kW rapid charger.
• The time at charger was 34min.
• The first 13% were added in 11min.
• The following 11% were added in 23mins.

Now even if my numbers are not entirely accurate, they may be off by a minute here and there, or a percent here and there. Either way, the difference in charging rate was significant and FordPass was predicting just over 2 hours for the 80% to 100% charge, which it did revise down to about 90mins during the charging.

Frankly, I expected a nearly flat charging rate after the update. OK - if it went down to 40kW that would still be OK. In fact, it seems like there was hardly any difference with the rate before the update. Strange. I am still getting my head around how to see in any logs the history of updates and services. All is empty bar the minor OTA update on June 10.

Try charging at a higher output DCFC charger, for instance, Electrify Canada. It’s very obvious to see the change at 80%. With the old charging curve, the rate drops from about 80 kw to around 11 Kw. With the updated curve you’ll see the drop to only about 45kw which will continue to around 91% or so and then start dropping gradually to 100%.

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