Second Thoughts Put to Bed

[Timbo31771]

completely new drive train, new SW, new model. A lot of learning curves to navigate. I knew going in that there were going to be early adopter issues…. Turns out there are.

I expected early adopter bumps in the road. I didn’t expect my car to be in the shop for two full months (and counting), or for there to apparently be nobody that knows how to fix these cars when they’re down.

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[Regularmache]

If your MachE is causing you frustration and it's been trouble, I would absolutely sell it. The vehicle is very highly rated by independent reviews and owner surveys, ours is 18 months trouble free so we're very happy. You've got to do what's best for you for sure. Regardless whether an owner or seller, your always welcome on the Forum.

Cheers!

 

[Motomax]

That’s a valid point about price—this car wouldn’t be $60k if it was an ICE vehicle—but as a customer, I’d still feel like even a $20,000 car with only 5,000 miles on it shouldn’t strand you. And software fixes shouldn’t take multiple weeks.

Have you not heard all the words of wisdom that come from the acronym F.O.R.D.? Lol joking aside, you’re right, even domestic cars shouldn’t break down this early but it definitely does happen to every maker. I’ve had a brand new motorcycle with a few 100 miles leave me stranded because of a bad ground cause by a poor install and then blew a head gasket right after due to a run of defective gaskets.
it sucks, it’s a pain to deal with but it is what it is.Just never sell your old cars and you’ll always have a backup haha

 

[Timbo31771]

Have you not heard all the words of wisdom that come from the acronym F.O.R.D.? Lol joking aside, you’re right, even domestic cars shouldn’t break down this early but it definitely does happen to every maker. I’ve had a brand new motorcycle with a few 100 miles leave me stranded because of a bad ground cause by a poor install and then blew a head gasket right after due to a run of defective gaskets.
it sucks, it’s a pain to deal with but it is what it is.Just never sell your old cars and you’ll always have a backup haha

It’s funny because while the Mach E has been at the dealership, our tried-and-true 2012 Honda CRV that we’ve owned since brand new (190,000 miles and zero issues) started to have a slipping transmission (never stranded us, and with that mileage, an expected repair). We traded it in for a 2022 Honda Ridgeline RTL-E. So at least I have a brand new back up car. We love it. We chose Honda because we’ve had three exceptional vehicles from them over the years (3 for 3).

 

[Regularmache]

Misery loves company, so they say. Anyhow, below are new Toyota's hi number of recalls, 22 Tundra engine issues, as well as BMW's, and Tesla's.

Point OP is we have company across all makes and models of vehicles with issues like ours. So, good luck with your decision and I do think like the other vehicles below, there's issues all over but how Ford and other manufacturers respond when we do have issues is incredibly important. Hopefully your getting taken care of.


https://teslamotorsclub.com/tmc/tags/problems/
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https://www.motorbiscuit.com/why-does-toyota-have-so-many-recalls/
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https://www.google.com/amp/s/www.carparts.com/blog/bmw-328i-reliability-and-common-problems/amp/
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https://pickuptrucktalk.com/2022/04/2022-toyota-tundra-known-problems/

 

[Pushrods&Capacitors]

It’s funny because while the Mach E has been at the dealership, our tried-and-true 2012 Honda CRV that we’ve owned since brand new (190,000 miles and zero issues) started to have a slipping transmission (never stranded us, and with that mileage, an expected repair). We traded it in for a 2022 Honda Ridgeline RTL-E. So at least I have a brand new back up car. We love it. We chose Honda because we’ve had three exceptional vehicles from them over the years (3 for 3).

Wasn’t going to reply to this thread until I saw this post about Honda. Yeah, I’ve got a story about Honda. ?.

The short of it is that there was a serious problem with the fuel rails, HPFP and injectors in all of the 3.5 V-6s after they switched to Direct Injection in 2016. Once the Pilots, Odysseys or whatever hit 50-60K miles the chances of the failure rearing it’s head via misfire codes grows exponentially. It happened in Dec. ‘20 to our ‘17 Pilot Touring with approx. 52k on the odo. Honda diagnosed it right away and the service writer said the parts were on nationwide back order and about 30-45 days out (sound familiar?). Yay.

Plus, Honda didn’t consider the parts as included in the 5/60 powertrain warranty because they’re fuel system parts covered by the 3/36 warranty portion. Luckily, we purchased a platinum warranty for 7/120 for $1100 through our credit Union when we bought the car. We ended up in a brand new ‘21 Pilot LX loaner for 38 days while our Pilot got repaired. Parts/labor was approx. $1800 but our deductible was only $75 so the warranty paid for itself and then some.

Not even 4 months after the whole ordeal we got a letter from Honda informing us of a TSB for ‘16-18 Pilots with bad DI fuel
System components. Now they were offering to pay for repairs customers were denied warranty claims on. We forwarded the letter to our extended warranty provider so they could recoup their cost.

Prior to that shitty Honda experience we had an ‘07 Accord EX-L that went 110k miles with exactly 0 problems, just routine maintenance. Great car.

Our Job 2 4X has been pretty great so far, but, we won’t be slow to move on to something better when the time comes,

 

[Rabidsquirrel22]

I can't think of a single company's first-generation EV that hasn't had its fair share of issues like what the Mach-E has faced. Mine also had the 'Stop safely now' issue, as well as a few other small bugs. But it hasn't put much damper on my overall enjoyment of the vehicle. I did my research on these EVs and understood the risk of being an early adopter but decided it was worth it and don't regret it at all. Just my 2 cents.

 

[Odmark91]

Im probably going to sell mine as well as soon as i get it back from the shop, which will probably be at the end of summer if im lucky.
My experience havent been as bad as yours but still not good, and now i feel i cant really trust the car anymore, or Fords service. The fun factor is all gone, which sucks because i really loved the car.

The only problem im having is that i do want an EV, but i dont know what other EV i want besides the Mach E, i test drove almost everything before buying and i drove the Mach E last, instantly made up my mind.
Maybe a Jaguar I-Pace, didnt drive that one.

 

[mwtechy]

Could be dealers untrained, could be dealers side lining work on EVs cause they know long term EVs have less maintenance which means less $ to them, could be dealers fighting back against the no markup, could be ford trying to show incompetence of dealers like someone suggested above but I seriously seriously doubt that one, could also be covid isolation had some QA impact to the most recent car lines. One thing is certain though, ford's statement on the mache no longer being profitable states very clearly they don't truly understand what the massive shift to EVs mean and that they have a complete lack of appreciation on the importance of the mache to their future in the EV market. I've been quite happy with my prior 2014 ford and I had assumed to see the same quality. I was expecting some issues but not this many. I still don't even know if they will find the cause of my issues but I'd gladly accept a running EV without BC or lane centering vs possibly having to return my first EV. I'm not even sure what I'd look at next and probably wouldn't even consider the f150 lightning if this doesn't get turned around. It was ford's decision to shove in so many toys. It could've just been a battery, cabin, and two motors and plenty would've bought it over an ICE. Looks like they bit off more than they could chew and it's going to hurt them in the EV market down the line for sure. Of course they could always turn this around by properly fixing all those currently stranded. Who knows, mid July or whenever this software fix goes out there might be tons of happy customers that never even knew the potential bricking that was sitting over their shiny new EV.

 

[Timbo31771]

I can't think of a single company's first-generation EV that hasn't had its fair share of issues like what the Mach-E has faced. Mine also had the 'Stop safely now' issue, as well as a few other small bugs. But it hasn't put much damper on my overall enjoyment of the vehicle. I did my research on these EVs and understood the risk of being an early adopter but decided it was worth it and don't regret it at all. Just my 2 cents.

I did a ton of homework too before buying. I expected issues. Having my car in the shop for two full months with no end in sight goes way beyond “typical new EV issues,” in my opinion.

 

[Jimct]

I ordered a Mach e in April 2021. After better than a year of no production date, 4 price increases, unwanted color change and innumerable tales of woe on this forum I decided to cancel the order. Since I've been driving a Hyundai Kona EV (I'm on my 2nd) since 2019 for over 30,000 trouble free miles, I decided to check out the Ioniq 5. Long story short I bought a Limited AWD 6 weeks ago (exactly 4 weeks after I ordered it), and now have over 2,000 miles on it already, no problems and FREE EA charging for 2 years. It's an amazingly easy and fun car to drive, the closest to a luxury vehicle that I've ever owned. I'm not trying to sell everyone on Hyundai and who knows, I could have a total brick tomorrow, but knock on wood my personal experience with this company has been flawless so far. I'll never put down the Mach e and I know many of you are delighted with it, but I guess there are reasons I've never owned a Ford, and that's certainly unlikely to change now.
PS - I still have the Kona, loving it today as much as ever.

 

[mkhuffman]

I did a ton of homework too before buying. I expected issues. Having my car in the shop for two full months with no end in sight goes way beyond “typical new EV issues,” in my opinion.

Is your car in the shop only because lane centering / BlueCruise is not working? If that is the only reason it is there, get your car back and drive it until they figure it out.

This problem is a common problem and many in the forum experienced it. Some did it to themselves when they updated their own cars using FDRS, which is what the dealers do. There is a fix, and a software update that corrects the problem, because those who lost BlueCruise have it back now.

@DevSecOps, I am pretty sure you had this problem and a module update fixed it. Maybe Tim can tell his dealer what they need to do.

 

[Logal727]

I appreciate everybody’s advice, insights, and shared (bad) experiences. I really just needed to vent as each day, my call to my service adviser is just more bad news (still not fixed). As I said before, we loved the car with a capital “L” when it was working. I’ll likely give it another chance when I get it back. Maybe I’ll remember why I loved it. It just sucks making two monthly payments for a car I haven’t even had in the driveway to look at.

I’ve seen Ford reimburse monthly payments

 

[yngwenli]

I ordered a Mach e in April 2021. After better than a year of no production date, 4 price increases, unwanted color change and innumerable tales of woe on this forum I decided to cancel the order. Since I've been driving a Hyundai Kona EV (I'm on my 2nd) since 2019 for over 30,000 trouble free miles, I decided to check out the Ioniq 5. Long story short I bought a Limited AWD 6 weeks ago (exactly 4 weeks after I ordered it), and now have over 2,000 miles on it already, no problems and FREE EA charging for 2 years. It's an amazingly easy and fun car to drive, the closest to a luxury vehicle that I've ever owned. I'm not trying to sell everyone on Hyundai and who knows, I could have a total brick tomorrow, but knock on wood my personal experience with this company has been flawless so far. I'll never put down the Mach e and I know many of you are delighted with it, but I guess there are reasons I've never owned a Ford, and that's certainly unlikely to change now.
PS - I still have the Kona, loving it today as much as ever.

I'd be careful praising any other company and kicking another since I think they all have issues.

Hyundai had the battery problems like the Bolt (your car can spontaneously catch fire!) and you can google the hundreds of thousands of their gas cars which can catch fire as well and they can't seem to find a fix for years.

https://insideevs.com/news/490300/hyundai-announces-massive-battery-reacall-82000-bevs/

https://getjerry.com/auto-news/hyundai-might-be-facing-massive-recall


I'm not against Hyundai and think their new EVs are great with their massive charge speed and more consumer choice, but any day, there can be a recall or massive problem as well is all I'm saying.

I suppose when it happens to you, the issue is amplified a thousand times vs. havng a pain free ownership experience. Remember also that the MME that the OP has was a 1st year, totally new platform that Ford bolted a ton of parts together to launch.

Someone suggested they should've just threw a battery pack and that's it like say, the BMW i4 EV, but then, we'd have no frunk and a non-flat back seat floor and numerous other ICE things in an EV and Ford, will now get criticized for sharing a platform and not trying hard enough (and I really like having a frunk even though I've not used it much). Automakers can't win.

 

[Rabidsquirrel22]

I did a ton of homework too before buying. I expected issues. Having my car in the shop for two full months with no end in sight goes way beyond “typical new EV issues,” in my opinion.

Mine also spent almost a month in the shop for the HVBJB/BECM replacements but that was almost entirely down to waiting on backordered parts. The dealer got the car repaired in 2 days once the parts finally came in, so I can’t fault them for that. Ford also assigned me a customer service rep to provide regular updates & expedite the parts after seeing my post on here, as well as compensate a month’s payment. So all things considered I’m not too upset about it.

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