Software doesn't glitch, software has bugs. The way they frame it is to make it sound like act of God rather than their fault.
No key, no Paak, no code, vehicle is locked in a valet mode override. I can lock and unlock the doors via the key but pushing the brake and button just brings up a screen with no entry capabilities.
It says its in Deep Sleep Mode on the phone and the dealership confirmed this.
I'm ok with glitches but 12+ days with a car that won't start is unacceptable. No update from dealership or Ford Canada today - which is the primary reason I won't be getting another one. Communication goes a long way in keeping customers happy - I don't think Ford as figured that out yet.
I tried the reset, function is disabled.
Does the instrument cluster say you're in accessory mode? Just trying to figure out the failure mode here. What happens if you try to start it from FordPass? Most Fords I've had let you start the car and drive if you started it remotely, and then just pushed the start/stop button (without pushing the brake).
Great suggestion. I suggested that to the dealership, guess what? The only way to disconnect the car from the batteries is to lift it off the body. At least this is what I was told, which if true is another design defect as there should be a lever to disconnect the batteries from the car without removing the chassis.
The screen is frozen in "Valet Mode", but there is no workable entry. the only controls I have are locking and unlocking the car with the Paak or with door combo. No where to insert my password on the main screen.
The 12V battery, not the main battery. You disconnect the 12V battery under the hood. Most likely a 12mm wrench for the negative battery cable but I haven't tried it.
That as been done. Still frozen.
Ah I understand now. No the car will not start via remote start neither using the app.
Yikes. I would try that Sync reboot trick (volume down + next track, if I recall correctly). I know it's a pain to do that and you shouldn't need to know/try that, but after 12 days, I'd want to try anything to get it working ?
