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Coolcatshaft

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Funnily enough I just had a phone call from Tesla Milton Keynes as I'd booked a test drive in December which I cancelled once my wife said she preferred the look of the Mustang.

He said if Ford balls it up call him back he can get a Model 3 in Feb! I asked about the model Y and he feels it will be later than the Mustang in all likelihood.

He was saying how he does prefer the look of the Mustang :D
 

portlandg

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She advised me to check with the dealer that the deposit for the cancelled order will be refundable.

Say whhhhhat, I thought they were all refundable

I say that as I'm now considering cancelling ...
Sounds to me like you are not going to be the only one. All this 'non' communication is doing my head in. All I want to know is why my car has been stuck in Mexico for the past 6 weeks and hasn't yet, as far as I can deduce, shipped. I am not overly bothered WHY but I would like to know WHY. Is it because of an issue? I can live with that. Is it because they are waiting for a boat? I can live with that. What I am finding hard to live with at the moment is the not knowing anything. One positive, at the moment my ETA to Dealer still says W/E 13 March.
 

Wonky_Donkey

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Sounds to me like you are not going to be the only one. All this 'non' communication is doing my head in. All I want to know is why my car has been stuck in Mexico for the past 6 weeks and hasn't yet, as far as I can deduce, shipped. I am not overly bothered WHY but I would like to know WHY. Is it because of an issue? I can live with that. Is it because they are waiting for a boat? I can live with that. What I am finding hard to live with at the moment is the not knowing anything. One positive, at the moment my ETA to Dealer still says W/E 13 March.
You and me both mate. It’s killing me that ours were built so long ago now and are just sitting there! 🤪
 

Mercury8

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Yeah. Communication has been atrocious and if it had been another car I probably would have walked away by now. I have a feeling this one is going to be special so will stick with it...for now!

At the moment I’m waiting to hear back from my dealer. He told me that apparently Ford Customer Relations conducted an investigation into my finance ‘issues’. That was on Thursday and there’s be no contact since. 🤷‍♂️
 
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SJ_Okay

SJ_Okay

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Yeah. Communication has been atrocious and if it had been another car I probably would have walked away by now. I have a feeling this one is going to be special so will stick with it...for now!

At the moment I’m waiting to hear back from my dealer. He told me that apparently Ford Customer Relations conducted an investigation into my finance ‘issues’. That was on Thursday and there’s be no contact since. 🤷‍♂️
I finally got mine sorted, I think, by doing it directly with the dealership... will see in a few days time if it’s worked. You’re with Edgware, right?
 

Wonky_Donkey

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I finally got mine sorted, I think, by doing it directly with the dealership... will see in a few days time if it’s worked. You’re with Edgware, right?
So I did the finance pre-check bits with my dealer back in December, but my status on the online order page still says...

Screenshot 2021-01-19 at 12.31.31.png


...has anybody else moved on from this - or are all of us that are using Ford finance stuck here?

I get the feeling that it's stopping the online system from displaying more data, as we are actually further down the line than the page lets on.
 

Coolcatshaft

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So I did the finance pre-check bits with my dealer back in December, but my status on the online order page still says...

Screenshot 2021-01-19 at 12.31.31.png


...has anybody else moved on from this - or are all of us that are using Ford finance stuck here?

I get the feeling that it's stopping the online system from displaying more data, as we are actually further down the line than the page lets on.
I've gone for Ford Business contract hire, and mine says complete lease application at the top, but underneath it says Lease application approved.

Surely you can see how far along your order is using the VIN tracker above?

Screenshot_20210119-125329.png


Screenshot_20210119-125343.png
 

SteveUk

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So I did the finance pre-check bits with my dealer back in December, but my status on the online order page still says...

Screenshot 2021-01-19 at 12.31.31.png


...has anybody else moved on from this - or are all of us that are using Ford finance stuck here?

I get the feeling that it's stopping the online system from displaying more data, as we are actually further down the line than the page lets on.
same here, that status doesn't update if you've just done the basic credit check.
 

portlandg

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Screenshot_20210119-125607_Samsung Internet.jpg
So I did the finance pre-check bits with my dealer back in December, but my status on the online order page still says...

Screenshot 2021-01-19 at 12.31.31.png


...has anybody else moved on from this - or are all of us that are using Ford finance stuck here?

I get the feeling that it's stopping the online system from displaying more data, as we are actually further down the line than the page lets on.
This is what mine says. Still no change on 'in production button
 

portlandg

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Just heard from my dealer. He has actually had the contract I signed on 11 Dec so now my order is official. Only a month late. Contract says delivery 2 April although vista still says 13 March.
 

Wonky_Donkey

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This is what mine says. Still no change on 'in production botton
Thanks Grahame - your post has confirmed what I suspected. I don't think my Dealer has marked me as Pre-Approved on the on the system. Probably didn't realise he had to.
 

SteveUk

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Oh absolutely - I've been F5'ing the [email protected] out of that since I got my VIN in early December 😂
I haven't even got a VIN !

It looks like I need to check with my dealer again just to check if my est build date has been delayed. What was a fun and exciting experience has become much the opposite to put it politely.

If anyone asks me if I'd recommend this car I'd say Ford is what I don't recommend! You need balls of steel to handle the purchase process and as it's coming from Mexico you need to hire a ship to help them bring it here.
 

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