UK Customers

[bazzac]

Just received from my dealer. Not good news

Good afternoon Grahame,

After a week of waiting Ford UK finally communicated about the OLEV Grant and its effect on pre-orders, unfortunately it’s not good news, they have investigated and as it stands currently the government will only accept grants back dated for orders that were placed between the 17th of February and the 18th of March that can be proven with digital orders signed and contracts for cars within those dates. Leaving most of Fords Mach-E pre-orders without the protection of the grant.

Ford are apparently lobbying the government to extend that back to cover all pre-existing preorders but there is no guarantee they get any support and as it stands that leaves us with no support from the government for all orders placed before the 17th of February. If anything develops from this I will let you know straight away.

On a brighter note, Vista is saying my first units from the first boat have arrived in Antwerp so yours cannot be far behind!

I have a signed contract. Signed and dated by me on 11th December 2020 and signed and dated by my dealer on the 17th of February. God knows where I stand with that!

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[Iwantonenow]

I have a signed contract. Signed and dated by me on 11th December 2020 and signed and dated by my dealer on the 17th of February. God knows where I stand with that!

Surely they signed on Feb 17 so that is when it became effective? Fingers crossed for you.

 

[Smoothbond]

https://www.theverge.com/2021/3/29/...harge-station-sales-halt-issue-mustang-mach-e

 

[jongodfrey]

Hannah has confirmed my car was on the MSC Immacolata which is currently at Le Havre next stop Antwerp.

 

[Mercury8]

I don’t get the logic in removing the PICG from orders placed in good faith in December and honouring it for orders placed in February ?

I can see the final straw rapidly approaching for me.

 

[Graham]

I don’t get the logic in removing the PICG from orders placed in good faith in December and honouring it for orders placed in February ?

I can see the final straw rapidly approaching for me.

Anyone else receive this email from Ford today? Where do I start?

Dear Graham, We recognise that to earn and retain our customers’ trust, we must invest in your ownership experience. It is our intention to deliver an outstanding experience for all our customers in every interaction they have with our brand. Your feedback regarding your Mustang Mach-E First Edition order experience really matters to us and will be used only for the purpose of improving your experience. We would therefore like to invite you to participate in this survey which will only take a few minutes to complete. To begin, simply click on the 'Start Survey' button. START SURVEY ​ Thank you for being a valued partner. We look forward to working with you to create a better experience for tomorrow. Sincerely, Your Ford Customer Experience Team Ford Motor Company ​ If you experience issues with the above link, please go to: https://fordcvpglobal.dealerconnect...e.dll?idx=XWBQ3N&l=british_english&rk=4A2F835 MaritzCX, an InMoment Company, a Customer Experience and Market Research company, is authorized to send this email and survey on behalf of Ford Motor Company Limited. This email was sent to: [email protected]. Please click here if you wish to unsubscribe from future Ford Motor Company Limited surveys conducted by MaritzCX. Please click here to read Ford Motor Company Limited privacy policy. Information for the recipient: The information contained in this e-mail is intended only for the person to whom it is addressed and may contain confidential material. If you are not the intended recipient, please notify the sender immediately and securely delete this message. Ford Motor Company Limited, branches and/or employees or contractors are not liable for any incorrect or incomplete transmission of the contents of this email and its attachments or their timely receipt. Please do not reply to this message. Replies to this message are redirected to an unmonitored mailbox. Ford Motor Company Limited | Registered in England: No 235446 | Arterial Road | Laindon, Essex, England, SS15 6EE | Tel: 02035 644 444

 

[bazzac]

Anyone else receive this email from Ford today? Where do I start?

​ Dear Graham, We recognise that to earn and retain our customers’ trust, we must invest in your ownership experience. It is our intention to deliver an outstanding experience for all our customers in every interaction they have with our brand. Your feedback regarding your Mustang Mach-E First Edition order experience really matters to us and will be used only for the purpose of improving your experience. We would therefore like to invite you to participate in this survey which will only take a few minutes to complete. To begin, simply click on the 'Start Survey' button. START SURVEY​ Thank you for being a valued partner. We look forward to working with you to create a better experience for tomorrow. Sincerely, Your Ford Customer Experience Team Ford Motor Company ​ If you experience issues with the above link, please go to: https://fordcvpglobal.dealerconnect...e.dll?idx=XWBQ3N&l=british_english&rk=4A2F835 MaritzCX, an InMoment Company, a Customer Experience and Market Research company, is authorized to send this email and survey on behalf of Ford Motor Company Limited. This email was sent to: [email protected]. Please click here if you wish to unsubscribe from future Ford Motor Company Limited surveys conducted by MaritzCX. Please click here to read Ford Motor Company Limited privacy policy. Information for the recipient: The information contained in this e-mail is intended only for the person to whom it is addressed and may contain confidential material. If you are not the intended recipient, please notify the sender immediately and securely delete this message. Ford Motor Company Limited, branches and/or employees or contractors are not liable for any incorrect or incomplete transmission of the contents of this email and its attachments or their timely receipt. Please do not reply to this message. Replies to this message are redirected to an unmonitored mailbox. Ford Motor Company Limited | Registered in England: No 235446 | Arterial Road | Laindon, Essex, England, SS15 6EE | Tel: 02035 644 444

Yup. 1 star review given as you can imagine.

 

[Petter]

Thank you! The two are just three days apart, then, and our car is on one of them Will be exciting to see how many weeks the quality controls will take.

 

[Iwantonenow]

Anyone else receive this email from Ford today? Where do I start?

​ Dear Graham, We recognise that to earn and retain our customers’ trust, we must invest in your ownership experience. It is our intention to deliver an outstanding experience for all our customers in every interaction they have with our brand. Your feedback regarding your Mustang Mach-E First Edition order experience really matters to us and will be used only for the purpose of improving your experience. We would therefore like to invite you to participate in this survey which will only take a few minutes to complete. To begin, simply click on the 'Start Survey' button. START SURVEY​ Thank you for being a valued partner. We look forward to working with you to create a better experience for tomorrow. Sincerely, Your Ford Customer Experience Team Ford Motor Company ​ If you experience issues with the above link, please go to: https://fordcvpglobal.dealerconnect...e.dll?idx=XWBQ3N&l=british_english&rk=4A2F835 MaritzCX, an InMoment Company, a Customer Experience and Market Research company, is authorized to send this email and survey on behalf of Ford Motor Company Limited. This email was sent to: [email protected]. Please click here if you wish to unsubscribe from future Ford Motor Company Limited surveys conducted by MaritzCX. Please click here to read Ford Motor Company Limited privacy policy. Information for the recipient: The information contained in this e-mail is intended only for the person to whom it is addressed and may contain confidential material. If you are not the intended recipient, please notify the sender immediately and securely delete this message. Ford Motor Company Limited, branches and/or employees or contractors are not liable for any incorrect or incomplete transmission of the contents of this email and its attachments or their timely receipt. Please do not reply to this message. Replies to this message are redirected to an unmonitored mailbox. Ford Motor Company Limited | Registered in England: No 235446 | Arterial Road | Laindon, Essex, England, SS15 6EE | Tel: 02035 644 444

Unbelievable timing. Is this badly thought out or are the marketing team going to use this as a tool at a higher level to prove Ford need to do something quickly to retain customers?

 

[bazzac]

KIA EV6 World Premiere tomorrow

 

[Petter]

Hannah has confirmed my car was on the MSC Immacolata

Sadly she says she does not have access to information about orders outside of Britain ...

 

[SteveUk]

I don’t get the logic in removing the PICG from orders placed in good faith in December and honouring it for orders placed in February ?

I can see the final straw rapidly approaching for me.

It's the government's logic based on the principle that you should apply for the grant immediately after taking the order which ford didn't and now blame everyone but themselves.

 

[SteveUk]

Just received from my dealer. Not good news

Good afternoon Grahame,

After a week of waiting Ford UK finally communicated about the OLEV Grant and its effect on pre-orders, unfortunately it’s not good news, they have investigated and as it stands currently the government will only accept grants back dated for orders that were placed between the 17th of February and the 18th of March that can be proven with digital orders signed and contracts for cars within those dates. Leaving most of Fords Mach-E pre-orders without the protection of the grant.

Ford are apparently lobbying the government to extend that back to cover all pre-existing preorders but there is no guarantee they get any support and as it stands that leaves us with no support from the government for all orders placed before the 17th of February. If anything develops from this I will let you know straight away.

On a brighter note, Vista is saying my first units from the first boat have arrived in Antwerp so yours cannot be far behind!

I think there is no chance the government will back down on this. Why would they?

Ford are probably hoping some people will suck it up which I think is deluded and the rest will cancel.

If I hadn't been on this forum and was an ordinary person ordering online and then waiting for months and then got contacted by the dealer saying the grant no longer applies I'd be very angry.

 

[portlandg]

MSC IMMACOLATA has left the berth and is at this moment transiting the inner port area of Le Havre. Next stop Antwerp. Due in about 1100 our time. Nearly there. Next hurdle to overcome is the "additional QC checks", a short boat trip to Southampton and then a road trip to our dealers.

 

[portlandg]

Sadly she says she does not have access to information about orders outside of Britain ...

Surely you have a Hannah/Rebecca equivalent in your country who should be able to tell you.

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