UK Customers

[Smuddell]

Does anyone know if there is a list of confirmed charging networks covered by the FordPass?

I can see in the app for rapid chargers we’ve got BP Pulse, Shell Recharge, Osprey and IONITY. I’m happy to set up a charging thread and do some pricing comparisons across the networks via the various payment methods. Let me know if that would be helpful (something to do while we wait for the cars!)

I would certainly find this extremely useful! As I can't charge at home (no garage or offroad parking) I'll be relying on public chargers.

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[portlandg]

I emailed Elena Ford last week (Chief Customer Experience Officer for Ford Motor Company, I thought might as well go straight to the top) and haven't even had the courtesy of an acknowledgement! Even if she was genuinely looking into what is going on, it's only good service to drop a line to say, "sorry, I'm looking into it and will get back to you as soon as I can"

I've sent 3 emails to Emma Bergg and had a likewise response. Nothing. Not bad from the Global EV Communication Manager.

 

[portlandg]

At what point did you receive your Ford Pass charging network card? I haven't received mine yet, should I be chasing?

About a month ago I think it was.

 

[SteveUk]

Feb/March I think. If you go back through the thread you can find out! They batch sent them to all the victims who had ordered upto that point.

 

[portlandg]

Feb/March I think. If you go back through the thread you can find out! They batch sent them to all the victims who had ordered upto that point.

That long ago!!! Doesn't time fly when you are (not) enjoying yourself ?

 

[davkd]

At what point did you receive your Ford Pass charging network card? I haven't received mine yet, should I be chasing?

I haven’t received mine yet.

I chased it and was told even if I didn’t get one direct there will be one in the car.

 

[JStepha]

At what point did you receive your Ford Pass charging network card? I haven't received mine yet, should I be chasing?

I chased last week and got this response:

“All our customers are entered into a dispatch list once they have confirmed their order. The dispatch is once every week from our supplier Zetweka in Germany. There will be a charge card placed inside the vehicle when you receive it, so either way you will be getting a card. I can't track your charge card whereabouts unfortunately, however good news you will be receiving one.”

 

[Tony.T]

I've sent 3 emails to Emma Bergg and had a likewise response. Nothing. Not bad from the Global EV Communication Manager.

I suggest that Ms Bergg is the communications manager for the press and Media- not plebs like us!

 

[portlandg]

I suggest that Ms Bergg is the communications manager for the press and Media- not plebs like us!

Doesn't specify that on her cv

 

[SteveUk]

It must be fun working there if your American bosses are enforcing a policy of passive agressive behaviour to your customers.

I think maybe she should reply to emails with

"No comment"

At least it would amuse us.

 

[Tony.T]

Doesn't specify that on her cv

I was just being facetious! I haven't got a clue who or what she is...

 

[Tony.T]

I ordered my car on the 23rd, found out yesterday that it has a vin allocated. In the groups experience, what happens next? Presumably a build date will be applied.
I've had no communication about concierges etc- should I have done?
I'm test driving one next Tuesday at the garage I allocated for the sale as it happens so I can chase up the sales manager if I've heard nothing. Probably just get BS which is why I prefer to manage it myself- but not sure where to start or am I being impatient?

 

[SteveUk]

Ask to see what Vista says.

 

[David-HC]

Does anyone know if there is a list of confirmed charging networks covered by the FordPass?

I can see in the app for rapid chargers we’ve got BP Pulse, Shell Recharge, Osprey and IONITY. I’m happy to set up a charging thread and do some pricing comparisons across the networks via the various payment methods. Let me know if that would be helpful (something to do while we wait for the cars!)

Hi @BlackheathDiggs

That's a great idea ?

It would be really helpful to understand all the networks and their own tariffs and subscriptions compared to accessing them via the FordPass app. The FordPass app certainly appears to offer convenience, but at what cost? ?

On a similar subject, I'm sure members of this forum are aware of this but, for home charging, a number of the electricity providers are now offering EV tariffs that give your something like 4 hours each day at a considerably reduced tariff (usually early morning e.g. 00:30 to 04:30). Examples are Bulb and Octopus, but you need to look closely at how they structure the overall tariffs ?

Cheers,
David

 

[Tony.T]

Ask to see what Vista says.

Bear with me as I am new to this- is this something only the dealer can do or can I access it?

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