Home Level 2 Charger Issues

Maquis

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Wondering it if we can tell the MME it that its getting 50 amps.
I'm not sure what you mean by this.
The current draw is a result of charging - if you are not charging, you are "getting" zero amps.

Or are you asking if the charge rate of 50A is configurable in the car?

I'm not trying to be a smarta**...j ust wanting to help!
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I would bring the included charger back to the dealer and say it doesn’t work at 240 and ask for a new one. Let them test or replace.
Yeah, that is what I am thinking. Of the charger works on their 240V outlet then the problem has to be something in the electrical draw in my house. But that doesn’t really make sense since this outlet has been charging a Tesla with zero issue for over two years.
 

Brademcee

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I'm not sure what you mean by this.
The current draw is a result of charging - if you are not charging, you are "getting" zero amps.

Or are you asking if the charge rate of 50A is configurable in the car?

I'm not trying to be a smarta**...j ust wanting to help!
Appreciate the help. Asking if you can set the charging rate to 50amp or if it’s configurable and that would be why it’s not working. Guessing the answer is no.
 

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With two reports in this thread and the one from TFL Cars podcast, I'd say this isn't an isolated issue. TFL mentioned they also charge multiple EVs on their home 14-50 outlet but that the MME just wouldn't. So sorry you two! Hope it gets resolved soon!
 

Brademcee

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With two reports in this thread and the one from TFL Cars podcast, I'd say this isn't an isolated issue. TFL mentioned they also charge multiple EVs on their home 14-50 outlet but that the MME just wouldn't. So sorry you two! Hope it gets resolved soon!
I didn’t hear that the TFL guys couldn’t charge at their shop. I saw their video about some of the public chargers. Guessing there is something up with the internal charger of the MME and what ever handshaking is being done with the chargers which may have some sensitivity issue.
 


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Okay, I was worried it needed to be a 50 Amp. I am chatting online with Ford customer service.
Well after chatting with Ford, they directed me back to the dealer. I will drive out there tomorrow but concerned because I have the Juice box Pro 40 which also couldn't charge the car. So I guess what I am really seeing is if there is an issue with the car or something in the 240V outlet but the electrician just said it all checked out.
 
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Brademcee

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And the dealer just confirmed they were charging the car at the dealer with the HARDWIRED Ford Charger without issue. He is not sure if they even have a 240V outlet to test the Ford Charger with but I may try to email the TFL guys to see if they tried to test the charging with a hardwired charger.
 

dbsb3233

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Well after chatting with Ford, they directed me back to the dealer. I will drive out there tomorrow but concerned because I have the Juice box Pro 40 which also couldn't charge the car. So I guess what I am really seeing is if there is an issue with the car or something in the 240V outlet but the electrician just said it all checked out.
If you've tried 2 charges at home and neither charge, then trying another L2 charger (like the dealer's) should be a pretty definitive test. If it works, then it's likely your outlet. If it doesn't work, then it's likely the car.

You might also look on Plugshare to see if there's other L2 chargers near your house (J-1772). You could try one of those too.

Shouldn't make any difference whether a charger is hardwired or plugged in. If working, that is.

More and more it's sounding like an issue with the outlet. Finding another 14-50 outlet somewhere would be the best test. But they're not the easiest to find. Some welders may have one. If you're on Nextdoor, maybe ask your neighbors. Someone nearby might have installed a 14-50 outlet for their EV.
 

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If you've tried 2 charges at home and neither charge, then trying another L2 charger (like the dealer's) should be a pretty definitive test. If it works, then it's likely your outlet. If it doesn't work, then it's likely the car.

You might also look on Plugshare to see if there's other L2 chargers near your house (J-1772). You could try one of those too.

Shouldn't make any difference whether a charger is hardwired or plugged in. If working, that is.

More and more it's sounding like an issue with the outlet. Finding another 14-50 outlet somewhere would be the best test. But they're not the easiest to find. Some welders may have one. If you're on Nextdoor, maybe ask your neighbors. Someone nearby might have installed a 14-50 outlet for their EV.
It is just weird that the I never had an issue with the Tesla on the same 240V outlet but maybe the MME is more sensitive and seeing something it does not like when its connected which is causing a fault. I figured hardwiring the charger would take the 240V outlet out of the list of possible issues. If its hardwired, outlet is no longer a potential issue. Is that thinking right?
 
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It is just weird that the I never had an issue with the Tesla on the same 240V outlet but maybe the MME is more sensitive and seeing something it does not like when its connected which is causing a fault. I figured hardwiring the charger would take the 240V outlet out of the list of possible issues. If its hardwired, outlet is no longer a potential issue. Is that thinking right?
I agree with you about hardwiring the EVSE. That would automatically take the outlet out of the equation. If my outlet replacement doesn't work tomorrow, I may start exploring a hardwired option like the Clipper Creek.
 

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It is just weird that the I never had an issue with the Tesla on the same 240V outlet but maybe the MME is more sensitive and seeing something it does not like when its connected which is causing a fault. I figured hardwiring the charger would take the 240V outlet out of the list of possible issues. If its hardwired, outlet is no longer a potential issue. Is that thinking right?
Oh I didn't know you already successfully used a Tesla charger on that outlet. I thought it was a new install. That's odd then.

Yes, hardwiring the charger would take the outlet out of the equation, of course. But now things aren't adding up. If the dealer was able to L2 charge it with their charger, and you've successfully used the outlet with a Tesla charger, but two different chargers plugged into the same outlet won't charge the MME, something really weird is going on.
 

dbsb3233

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I agree with you about hardwiring the EVSE. That would automatically take the outlet out of the equation. If my outlet replacement doesn't work tomorrow, I may start exploring a hardwired option like the Clipper Creek.
That would be an unfortunately path to have to take. Using an outlet *should* work fine, and does for thousands of people. My Grizzl-E charger is working fine on a 14-50 outlet, but I haven't tried the Ford Mobile Charger yet. Haven't even checked to make sure it's in the car yet. :p
 

generaltso

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With two reports in this thread and the one from TFL Cars podcast, I'd say this isn't an isolated issue.
Yup, that's at least 3 that we know of reporting the exact same issue. I believe @TFLtommy said that he couldn't charge at home with his 3rd party EVSE or the Ford one, even though it's the same EVSE he's used successfully with every other EV he's reviewed. But the MME charged just fine in the office. It's almost like there's something specific about the power in some houses that the MME doesn't like.
 
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Yup, that's at least 3 that we know of reporting the exact same issue. I believe @TFLtommy said that he couldn't charge at home with his 3rd party EVSE or the Ford one, even though it's the same EVSE he's used successfully with every other EV he's reviewed. But the MME charged just fine in the office. It's almost like there's something specific about the power in some houses that the MME doesn't like.
Trust me, this has been a puzzling problem and frustrating to say the least. I'm hoping the outlet replacement works, but if it doesn't, I'm going to go the hardwired route.
 

generaltso

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Trust me, this has been a puzzling problem and frustrating to say the least. I'm hoping the outlet replacement works, but if it doesn't, I'm going to go the hardwired route.
I don't suppose you have an electric range? If so, it likely has a 14-50 outlet behind it. It may not be that easy to move, and may not be close enough to anywhere you can park the car, but worth a test if possible.
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