Home Level 2 Charger Issues

capt_jak_harkness

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You could measure the voltage at the outlet if and only if you feel comfortable doing that. If it's over 255 V you might have an issue. There's no guarantee that's even the problem but it seems to point in that direction. Slow charging on a 120 V outlet appears to work if you have issues until they identify the fix.
Thanks! I'll try that. I actually installed the outlet myself. My ground is conduit. We currently have a Juice Box Pro 40 plugged in that flawlessly charges a Tesla Model 3, but I'll try checking the voltage.

Does anybody think this is enough of a deal breaker (or have concerns that it won't get resolved) that I should not move forward purchasing the car?
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So...I'm going to pick up a customer declined FE in MI on Friday. It's build date was 12/16/2020.

I live in IL and have a 240v NEMA 14-50 in my garage that I was planning on using.

Now this thread has me VERY nervous. I wonder if there is any way to test this issue before I drive 5 hours home...
I bought a customer declined unit, they delivered it from SC dropping it off to me at a Electrify America station with only 10 percent left on the battery. Not one of the six chargers worked. Talk about range anxiety, ran 25 miles of errands before I got it home with 10 miles until empty. Then had to use 120volt as I had not yet installed my charge station outlets.

Buy it. It is part of the adventure.
 

Brademcee

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I have the same problem. The mobile charger does not work on 240 v. When I try 120v it chargers . I am able to charger at public chargers without issues. My dealership told me that they are working with Ford to identify the issue.
Can you add your info to our spreadsheet tracker? It was in a earlier post.
 

Brademcee

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You could measure the voltage at the outlet if and only if you feel comfortable doing that. If it's over 255 V you might have an issue. There's no guarantee that's even the problem but it seems to point in that direction. Slow charging on a 120 V outlet appears to work if you have issues until they identify the fix.
I measure 248V at the outlet and I am having an issue so not sure that will help. Only way to tell us by plugging in the car at your house. Ford will figure this out so if you don’t have long daily commutes, you would be fine until they figure it out.
 

Maquis

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I bought a customer declined unit, they delivered it from SC dropping it off to me at a Electrify America station with only 10 percent left on the battery. Not one of the six chargers worked. Talk about range anxiety, ran 25 miles of errands before I got it home with 10 miles until empty. Then had to use 120volt as I had not yet installed my charge station outlets.

Buy it. It is part of the adventure.
You have a lot of guts....I would have headed straight home and skipped the errands!
 


machefan

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Thanks! I'll try that. I actually installed the outlet myself. My ground is conduit. We currently have a Juice Box Pro 40 plugged in that flawlessly charges a Tesla Model 3, but I'll try checking the voltage.

Does anybody think this is enough of a deal breaker (or have concerns that it won't get resolved) that I should not move forward purchasing the car?
Deal breaker? heck no, an outlet is simple if wired correctly to spec of the said charger and the least of your worries. I would venture to guess Ford needs to update the software to fix these issues that others have experienced as well. I don't doubt the first OTA update pushed to us will vastly improve charging as well as other things.

This does appear not to be random issue and is a Ford software issue where charging will not work as simple as it should in some circumstances. I also have a Nissan Leaf and never had a charging problem from using many different chargers all over the place. The one difference here is that Nissan has 10+ years of development at this point, Ford is new to the all EV game.

We are early adopters but this is not a build date issue, even if it was they will replace what ever module is impacted. There is nothing different in build quality from the first to the last off the line, it's going to come down to software or a faulty module, not design. The MACH-E is modular, each part is field replaceable if needed.

That is just my opinion, I am sure folks in the business know better and can comment.
 
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jparduhn70

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I agree with you, @machefan, this is not a deal breaker by any stretch. Frustrating, yes, but the issue will be resolved at some point and OTAs will improve other things.
 
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jparduhn70

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So...I'm going to pick up a customer declined FE in MI on Friday. It's build date was 12/16/2020.

I live in IL and have a 240v NEMA 14-50 in my garage that I was planning on using.

Now this thread has me VERY nervous. I wonder if there is any way to test this issue before I drive 5 hours home...
Go ahead and purchase the car. Most likely you won't be able to test it, but you'll be fine. Not sure where you're going in Michigan, but if you're rolling through Kalamazoo, the EA chargers on Westnedge worked just fine when I made the same trip back home with mine from Detroit.
 

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My Jucicebox 40 has had no issues. Leave it on all night via charge anytime setting till full.
 

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Sorry if this has been mentioned. But when I tried the charger that came with the mache I had to separate the 220 volt cord and replug it in to the charger.
 

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My EV charger installer told me that he has seen the same problem with another mach-e and they were troubleshooting it with Ford. He told me that the charger in the car is not accepting 240v. He feels that the commercial L2 chargers are working because they use 208v 3-phase supply. He told me to expect a recall soon.

I wonder if this was the reason for the major delays in recent deliveries.
 

Brademcee

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My EV charger installer told me that he has seen the same problem with another mach-e and they were troubleshooting it with Ford. He told me that the charger in the car is not accepting 240v. He feels that the commercial L2 chargers are working because they use 208v 3-phase supply. He told me to expect a recall soon.

I wonder if this was the reason for the major delays in recent deliveries.
I have pounded my head against the wall for a week now and am nearing my wit's end. I thought initially that because my electrician didn't ground the outlet to the conduit that my charger wouldn't work when I plugged into 240V. Part of the reason was that my ChargePoint Home Flex wasn't working either. I've literally looked at everything I can possibly think of down to the circuit breaker. I put a Square D Homelite dual-pole 50A breaker in to replace the Siemens one he put in my Square D panel, thinking that there may have been an incompatibility issue. Still no luck. I'm measuring 126V on each lead at the outlet. Does anyone have any ideas what could be happening? I can't live with L1 charging at home.
The list of effected owners is growing. Luckily I don’t drive much so 110 is keeping me afloat but my 240V outlet is getting jealous of the 110 being in action.
 

Brademcee

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My EV charger installer told me that he has seen the same problem with another mach-e and they were troubleshooting it with Ford. He told me that the charger in the car is not accepting 240v. He feels that the commercial L2 chargers are working because they use 208v 3-phase supply. He told me to expect a recall soon.

I wonder if this was the reason for the major delays in recent deliveries.
Curious, who was the EV charger installer? I am in chicago and had 2 different companies verify my set up.
 

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