😭😭😭 POST BATTERY CONTACTOR RECALL -- FIRST JUNCTION BOX FAILURE 😭😭😭😭

[macchiaz-o]

Not a great pun, but props for use of the word 'homonym'!

Thanks, I guess. ?

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[heisnuts]

I am glad you got Mach N Cheese back with the updated parts. It really sucks how the dealer handled it.

In a case like this, the tech should have noted that the recall had been completed before the car arrived and that the recall was still showing as open on the VIN status. It then should have been given to the warranty administrator for the dealership who would have worked with the Ford warranty desk to get the recall cleared. What is worse is I have a feeling that is what probably happened anyway so you should have had your car back in the morning (you could run your VIN and see if the recall still shows open). Normally all of this usually happens days after the customer picks up the car so them telling you they had to close the paperwork is just frustrating.

With an OTA recall, once the update is completed and confirmed the system clears the recall. In this case since you updated it using the same method a dealer would use it did not clear it because the system is waiting for the warranty RO to be submitted by the warranty administrator at the dealership, which will then clear the recall and pays the dealer at the same time.

 

[VegStang]

Took my car with the new part out for a drive tonight, realized how much I missed the car after having dropped it off at the end of May. Best wishes to Mach n Cheese (and family) for the drive back tomorrow. I give the new part a very preliminary ?

After living with the Polestar 2 performance for over a month now the punch of my 4x isn't quite what I remember. Maybe there is some cheezy GT in my future...

 

[agoldman]

If my calculations are right, I get the GT's software update in service tomorrow, then drive around a bit, and by early next week after a random failure, I should be limping back to the dealer and then wait for the actual fix?

 

[Addos]

Write the Customer Experience Officers at Ford Motor with your concerns.

Their emails can be found at:

https://www.elliott.org/company-contacts/ford/

[email protected] is definitely not Jim's email address. I've attempted emailing and complaining in the past

The response from the remote server was:
550 Invalid recipient <[email protected]> (#5.1.1)

 

[kennethjk]

If my calculations are right, I get the GT's software update in service tomorrow, then drive around a bit, and by early next week after a random failure, I should be limping back to the dealer and then wait for the actual fix?

You stole my plan!!? except I am doing mine Wednesday .

 

[agoldman]

Seems people are getting OTA already. Wish I could force check that to avoid the dealer, but noooo... Ford says wait wait wait...

 

[Addos]

Seems people are getting OTA already. Wish I could force check that to avoid the dealer, but noooo... Ford says wait wait wait...

And why exactly? Has Ford ever given a technical reason it takes so f-ing long to get these updates?

 

[agoldman]

And why exactly? Has Ford ever given a technical reason it takes so f-ing long to get these updates?

Who knows. Lack of infastructure and forsight for customer convenience. Any other device you check and install what's there for everyone. Millions available at the same time. No phased in crap. Right now this would save me a trip to the dealer tomorrow, so yeah I'm a little anxious. And since November delivery, and despite wait listed for early access, I (and all GT's) haven't had one single OTA update. Yeah, I undrestand why automotive OTA's are fearful of mass bricking etc.

By the way, a lot of dealers will only do the recall updates period. So the new brake update pushing out with the recall one will probably have to wait to get OTA.

 

[Addos]

Who knows. Lack of infastructure and forsight for customer convenience. Any other device you check and install what's there for everyone. Millions available at the same time. No phased in crap. Right now this would save me a trip to the dealer tomorrow, so yeah I'm a little anxious. And since November delivery, and despite wait listed for early access, I (and all GT's) haven't had one single OTA update. Yeah, I undrestand why automotive OTA's are fearful of mass bricking etc.

By the way, a lot of dealers will only do the recall updates period. So the new brake update pushing out with the recall one will probably have to wait to get OTA.

I am a job 1 FE that still doesn't even have all the updates yet for bluecruise. FFS, they need to get their crap together.

 

[Kamuelaflyer]

[email protected] is definitely not Jim's email address. I've attempted emailing and complaining in the past

The response from the remote server was:
550 Invalid recipient <[email protected]> (#5.1.1)

Mr Farley is also not the customer experience director.

 

[Guss-E 2021]

I'm sitting in the service waiting room right now. Update on my P AWD ER in process. I am apparently thier first ?. Insert Jeopardy theme here......

 

[scoopman]

You stole my plan!!? except I am doing mine Wednesday .

My recommendation: Find a big hill. Drive down the hill.

 

[Logal727]

Haven't heard back from scoop, so guessing Mach n Cheese evaporated

My recommendation: Find a big hill. Drive down the hill.

there you are, assuming you made it back ok

 

[heisnuts]

My recommendation: Find a big hill. Drive down the hill.

Just don't get carried away....

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