MessyJessie
Member
- First Name
- Jessie
- Joined
- Aug 4, 2022
- Threads
- 5
- Messages
- 10
- Reaction score
- 4
- Location
- michigan
- Vehicles
- 2022 mach e gtpe
- Thread starter
- #1
So as of August 21st something weird is going on with the blue oval charge network when ever I try and charge my car out in public. I stopped in at a electrify america I've used countless times. Plug in my car, and start charging, and then got hit with an error in the app and the tower saying "payment declined" So I call my credit card company in a panic thinking someone stole my chard, and they said there are no problems with the card, and have no declined charges on their end, so it's got to be on the other end of the transaction. Every time I tried to unplug and replug the car in to start the whole process over again, I get the same error.
In the fordpass app, if I got to connected services it says "on hold, payment error, and then reprocess payment" under blueoval network. If i click that link, it says an error has occurred, and to call the ford customer service line. I've called it 3 times, and they have no clue what I'm even talking about, and are zero help. I've tried using 3 other credit cards, seeing if it was just a card issue, and still no joy. I've tripple checked that my address is the same on all of my accounts in the ford app and ford website.
At this point I don't even know what to do, and literally can't use any charging network that's part of the blueoval network, as it automatically syncs with the car and the network, and goes through the same whole error again, and declines it.
In the fordpass app, if I got to connected services it says "on hold, payment error, and then reprocess payment" under blueoval network. If i click that link, it says an error has occurred, and to call the ford customer service line. I've called it 3 times, and they have no clue what I'm even talking about, and are zero help. I've tried using 3 other credit cards, seeing if it was just a card issue, and still no joy. I've tripple checked that my address is the same on all of my accounts in the ford app and ford website.
At this point I don't even know what to do, and literally can't use any charging network that's part of the blueoval network, as it automatically syncs with the car and the network, and goes through the same whole error again, and declines it.
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