This interview with Farley literally answers every software gremlin post on this site

[kennethjk]

First off, I loved Farley's interview. Having worked closely with several CEOs in Silicon Valley over the past few decades, none of them came off as being as honest and straight-forward as he does, even though it is also pretty clear when he shifts into marketing talk. The description he gives of the reasons why new vehicle development - of a vehicle type that is not just a new version of older technology - are welcome to me.

Second, speaking personally, I knowingly bought a job one car of a brand new model. I have done this many times from many manufacturers. No job one car is without issues, and none of them "deliver everything I was sold" without problems. I could write a book about the issues with my 2004 CLS or my 2013 Model S. My MME has had issues, but they were expected in my mind, and as of today the vast majority are either fixed or mitigated.

So I come to this forum as an enthusiast for the MME, and I read the threads about issues with interest so that in case something like is being described crops up in my car I'll be better prepared. But the whining here is quite amazing sometimes (and not just in this thread.)

For the most part I don’t believe people are whining-you got that wrong

they come here as enthusiasts stating facts, problems with their cars that they believe should be fixed by now. Nothing wrong with that when you spend 50-70k for a car.

I have had several first year model cars, bought at the end of the first year and have had few if any issues. It can be done, but most companies want their product out the door. The Porsche Macan EV has not been released yet since their software is not ready for prime time, would Ford have made that same decision?

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[GreaseMonkey]

The Porsche Macan EV has not been released yet since their software is not ready for prime time

That’s the key question to ask every automaker from this point on. Is your software done in-house and updatable as is the case with the startups? If the answer is no, we shouldn’t buy.

Btw, I don’t trust that Porsche has it figured out either. I also don’t know anything to the contrary.

 

[kennethjk]

That’s the key question to ask every automaker from this point on. Is your software done in-house and updatable as is the case with the startups? If the answer is no, we shouldn’t buy.

Btw, I don’t trust that Porsche has it figured out either. I also don’t know anything to the contrary.

Time will tell, I want to put my name on a list but they aren’t taking any names yet. I also don’t want to be the first one to own one.

 

[RickMachE]

Trust Porsche? Dieselgate...

Volkswagen Group...

 

[stealthytolkien]

The definition of what a “car” is is being swiftly rewritten each day. Some are contributing to writing parts of the definition and some are simply trying to comply, latter being the makers of the old definition. It’s going to take time but only if they want to be at this game which isn’t going to be easy. Excuses won’t cut it. They’ll simply be cut out of the game and put on the sidelines. This interview is the embodiment of what Ford is - stagnation.

 

[Alutacon]

I agree... This or Ford should have just stuck with what they were good at and not promised all that they did. This is the ACP/AA argument. Those companies that aren't implementing it set the expectation. There's nothing to complain about when you don't have those expectations.

It amazes me how some of you (not you specifically Jamie) can defend these things knowing that 80% of this forum is based on problems with the MME. It's the same ones over and over and over again. Just because you don't use PaaK doesn't mean that I don't want to, or Mike, Mary or Sam don't want to. I was sold a car with PaaK, it should work. If Ford thought it was so hard, they shouldn't have offered it. I would have never expected it.

My Paak works great.

 

[Motomax]

Idk if I trust their software “updates”. After the last couple updates (bases on the description they were old but somehow still needed) my sync screen fails to load about half the time. This means my backup cam doesn’t work. Sync will finally load after a min or so.

Every single time they push an update they create a new bug. It’s almost comical.

 

[Scarpia]

I have a 2021 Job 1, I get in the car and drive it and just don't have issues. It's fun, looks great, is reliable for me, functional, roomy, and cheap to drive and maintain. By far the best car I've ever had. With incentives, a Standard RWD Premium cost me less than $40K, which I think was a great value.

The biggest complaint I had was OTA updates not happening, and that it took two years to get BC installed, but now that it is installed, it works great. Literally, there is nothing in the car that is more than a very minor annoyance. 95% of the complaints I read on this forum I have never experienced. Just lucky, I guess.

It is no more buggy than my Mac or my Windows box or my iPhone or iPad. I work remotely and my Windows 10 machine at work shuts itself down every week or so and I need to get someone onsite to go push the button to reboot it. IT can't figure out why. I don't go on the Windows forum and complain about how crappy Microsoft is, and how they need to get their s#$& together.

Yes, many have had issues with the HVBJB and other hardware. I am sympathetic, and I hope it doesn't strike me. There are a lot more Mach E's out there than there are forum members, and many people seek this forum out when they have trouble. I strongly suspect many, if not most, owners are happy with their cars - certainly a higher percentage than one would think after visiting this forum.

 

[DevSecOps]

My Paak works great.

Do you want a cookie?

You're new around here, so let me get in the time machine. I actually helped the FordPass development team diagnose issues with PaaK and have always been an avid supporter of PaaK. I've commented on and helped many people with PaaK on this forum. But, Ford has kinda screwed PaaK up again. While it does work for many, it's broken again for many others.

There are a lot more Mach E's out there than there are forum members, and many people seek this forum out when they have trouble. I strongly suspect many, if not most, owners are happy with their cars - certainly a higher percentage than one would think after visiting this forum.

You do realize that the MachE is the ONLY EV to lose Consumer Reports Recommendation due to poor reliability correct?

 

[Jimrpa]

You know I defended Ford for a long time. It finally wore on me because of lack of transparency, failure to fix bugs, and regression. Yes we all had hopes of the promise to improve the car over time.

Being real about it... I don't know where my car has improved in 2 years, except for a slightly better charge curve. GTs came with BC. GTs came with frunk access. PaaK worked better when I first got the car. I didn't experience profile bugs or drive mode bugs until this year, UI got worse. For gosh sakes we can't even get real release notes... Can we blame Bosch for that too?

Farley's comments come off to me as preemptive to more bad news. We can't give you BC 1.2, because it's too hard with all our vendors, as an example. He's full of excuses and some people might be sympathetic to those excuses. I'm not.

I understand what you’re saying but, at the same time, I think ford is trying to learn how to serve an entirely different type of customer than their traditional customer. I know a lot of their traditional customers (for example, guys who own plumbing companies and have fleets of F150s, transits, and econolines. They actually understand technology, but in a VERY different way than you. They don’t care about release notes and software development methodologies. They need their trucks working. (Full transparency, they aren’t “sold” on EVs yet, for numerous reasons.)
I think ford is becoming more like an aircraft manufacturer, like Boeing and Lockheed Martin. In a way, they could use Alan Mullaly again. Cars today, particularly EVs are huge systems integration efforts. And doing systems integration RIGHT is difficult and expensive. I’m still willing to give them a chance.

 

[Alutacon]

Do you want a cookie?

You're new around here, so let me get in the time machine. I actually helped the FordPass development team diagnose issues with PaaK and have always been an avid supporter of PaaK. I've commented on and helped many people with PaaK on this forum. But, Ford has kinda screwed PaaK up again. While it does work for many, it's broken again for many others.



You do realize that the MachE is the ONLY EV to lose Consumer Reports Recommendation due to poor reliability correct?

Lol, why u so angry?

 

[DevSecOps]

I’m still willing to give them a chance.

I think you know, Jim, that I have said over and over, even in this thread, that I just want Ford to do better. I want everyone who owns an MME to have a better experience than when they purchased it. Ford has the ability to improve these vehicles. How long have you been waiting for frunk opening? It's just wrong that they continue to delay these things.

I love everyone else opinion. I replied to Logal saying "interesting take". I just see Farley's words in that interview differently. I see it as damage control. Unfortunately, those who oppose my way of thinking result to personal attacks. I have a feeling, and hopefully I'm wrong, that his words are going to be expanded into "this is why we can't release feature x/y/z". Who knows, either of us could be correct but I'm definitely rooting for MME owners to get what they paid for and what Ford has promised.

 

[Jimrpa]

Do you want a cookie?

You're new around here, so let me get in the time machine. I actually helped the FordPass development team diagnose issues with PaaK and have always been an avid supporter of PaaK. I've commented on and helped many people with PaaK on this forum. But, Ford has kinda screwed PaaK up again. While it does work for many, it's broken again for many others.



You do realize that the MachE is the ONLY EV to lose Consumer Reports Recommendation due to poor reliability correct?

May I have a cookie too please? ???
Actually, I’d be curious to know which EVs CR (a magazine with a history of bias) recommends. The VW id.4? The Hyundai/Kias with less sophisticated ADAS? (You know, simpler systems are easier to integrate AND have the advantage of higher customer satisfaction, because they’re not as complex to learn ? )

 

[ahg]

"Every single time they push an update they create a new bug. It’s almost comical."

Fifty years ago I heard that every time they corrected a bug on the IBM360 they assumed that they had created a new one.

 

[ahg]

"Every single time they push an update they create a new bug. It’s almost comical."

Fifty years ago I heard that every time they corrected a bug on the IBM360 they assumed that they had created a new one.

and the 360 was probably a lot simpler than the computers in the MME.

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