High Voltage Battery Junction Box (HVBJB) Replacement Recall for recall HVBJB in 30,013 Mach-E

[mkhuffman]

The dealer just called me and told me I’m screwed. They confirmed its an issue with the junction box and that there is a recall on it. They said there isn't a fix for it yet though so right now there is nothing they can do. Basically my car is a paperweight until then.

2021 Mach e GT 23,000 miles purchased in January of 2022 so I don’t think I can go the lemon law route.

Your dealer might not know what they are talking about. You might need to take it to a different dealer. There is definitely a solution. I want to call them idiots, but that would be mean and maybe they know something all the rest of us don't know.

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[Gimme_my_MME]

I want to call them idiots, but that would be mean and maybe they know something all the rest of us don't know.

Ok, I'll do it. They are idiots

 

[Bearaka17]

Your dealer might not know what they are talking about. You might need to take it to a different dealer. There is definitely a solution. I want to call them idiots, but that would be mean and maybe they know something all the rest of us don't know.

I am beyond confused because I opened a case with the BEV team and they echoed everything the dealer was saying.

 

[mkhuffman]

I am beyond confused because I opened a case with the BEV team and they echoed everything the dealer was saying.

How can there not be a solution when we know the HVBJB needs to be replaced? Is it possible the BEV team has a idiot on the team and you just happened to get him? Can you escalate the issue with them and get a second opinion? Why can't they just replace the HVBJB?

 

[Bearaka17]

How can there not be a solution when we know the HVBJB needs to be replaced? Is it possible the BEV team has a idiot on the team and you just happened to get him? Can you escalate the issue with them and get a second opinion? Why can't they just replace the HVBJB?

They said they aren’t going to replace it because it is faulty part that is just going to fail again. So, basically until they have a junction box that isnt trash Im screwed.

 

[mkhuffman]

They said they aren’t going to replace it because it is faulty part that is just going to fail again. So, basically until they have a junction box that isnt trash Im screwed.

@Gimme_my_MME, maybe you can't say, but is this true? If so, it seems like the recall needs to include all the GT/GTPE vehicles that have already had the HVBJB replaced.

Ben, you will be the first of many if this is true. Congratulations.

 

[HuntingPudel]

With the cars that have had warranty replacements of the HVBJB being removed from the recall list, I would doubt that there is no solution. My HVBJB was replaced with the second release in late August and my car’s VIN is not on the list the NHTSA has. Your car should get the same part I got. ??

 

[hack-e]

Happy news that I got my car back today with replaced HVBJB!

My car went in with HVBJB issue just after the recall pre-notice came out. They did not wait for the recall parts to be available to perform it as part of the recall. They just replaced parts like they did prior to the new recall.

Now I will wait to see if my car is removed from the recall list...currently it's still listed.

 

[silverelan]

They said they aren’t going to replace it because it is faulty part that is just going to fail again. So, basically until they have a junction box that isnt trash Im screwed.

This doesn’t sound right. Unless Ford has put a stop to using the current version of the HVBJB, then the dealer just get it installed. Maybe they’re BS’ing you or something. What’s concerning is you’re getting the same message from the corporate BEV team though?

 

[lwilliams0514]

I haven't done any recall stuff including the windows/roof. I haven't had any problems.

You should take it in if you have that recall. The adhesive can fail and the glass roof could come off. Plus you only have so long to get it done. Ford pays for a loaner while you get it fixed.

 

[737flyer]

The dealer just called me and told me I’m screwed. They confirmed its an issue with the junction box and that there is a recall on it. They said there isn't a fix for it yet though so right now there is nothing they can do. Basically my car is a paperweight until then.

2021 Mach e GT 23,000 miles purchased in January of 2022 so I don’t think I can go the lemon law route.

I think the lemon law is good for two years. If the dealer keeps it more than 30 days you have a claim.

 

[kevC]

You should take it in if you have that recall. The adhesive can fail and the glass roof could come off. Plus you only have so long to get it done. Ford pays for a loaner while you get it fixed.

I'm waiting til my dealership is ready to handle the HVBJB too so I can do it all at once.

 

[Scooby24]

How can there not be a solution when we know the HVBJB needs to be replaced? Is it possible the BEV team has a idiot on the team and you just happened to get him? Can you escalate the issue with them and get a second opinion? Why can't they just replace the HVBJB?

They probably have a new HVBJB coming and aren't wanting to authorize any current repairs on a part that will be immediately recalled and replaced again.

 

[AKgrampy]

Heh, it was more of a hope for me than a thought. I pretty much didn’t think there was going to be a new iteration. ??

It would have been awesome but their recall notice stated the part started being installed May 25, 2022 so I doubted there was an update.

 

[MachE70]

It would have been awesome but their recall notice stated the part started being installed May 25, 2022 so I doubted there was an update.

The recall notice also lists three new part #'s for the HVBJB that are not in the FordParts system yet. I hope the new part #'s are right and the statement about the using the May 25, 2022 part is wrong.
The previous poster's comments about both the dealer and the BEV team telling him he needs to wait for a new part gives me further hope. It makes sense to me that Ford would not proactively replace around 30,000 HVBJBs unless they had a lot of confidence in the robustness of the design. Why would they use a previous design that is known to fail, just at a low enough rate that cars with that part (either from the factory or as a replacement) are not yet subject to the recall?

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