Luke

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Have anyone find a nice case that fits the adapter?
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Luke

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#7556 for me, says May delivery..........................I guess I wait ?‍♂
 

hokiehughes77

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I haven't seen anyone else with my issue and wasn't sure where to post it, so figured I'd just throw it here.

I bought my Mach-E last week (25MAR) expecting to be able to reserve the NACS adapter as major selling point. There are very limit charging options in my area and along the route I road trip often (through WV), with the exception of a few Tesla chargers.

I have been trying maybe 20-30 per day to reserve the adapter but the pop-up notification on the connected services page never appears. I've reached out to Ford Customer Service about this a couple time and they say it should work.

I understand it may take some time to actually receive the adapter but I haven't even been able to put my name on the list.

Has anyone else experienced this issue and have any sort of solution?

Thanks!
 


bshaw

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Supposedly there's a batch shipment to Ford Canada because Ford US can't handle shipping across the border to individual customers.
It's not that Ford can't handle it, but it would be much more expensive to ship them individually over the border. Ford actually did a good job with the reservation process, by giving Canadian recipients a later expected ship time.
Without the shared knowledge of this forum, you would have been happy when Ford hit the date they committed to.
 

jeffMachE

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What a nice surprise! Just got email from Ford that my adapter has been shipped. Order number 8077, with anticipated shipping date of "May".

Thanks @Ford Motor Company !

EDIT: Here is the e-mail I received:
Ford Mustang Mach-E Mach-E Fast Charging Tesla Adapters Start Shipping TODAY Per Ford! 1712347285338-sz


Note that my order status page on Ford.com still say "In production, shipping date of May"
 
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bshaw

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What a nice surprise! Just got email from Ford that my adapter has been shipped. Order number 8077, with anticipated shipping date of "May".




Note that my order status page on Ford.com still say "In production, shipping date of May"
WTF?!? So much for shipping according to reservation number...

Were you in the adapter beta trial program?
 

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I haven't seen anyone else with my issue and wasn't sure where to post it, so figured I'd just throw it here.

I bought my Mach-E last week (25MAR) expecting to be able to reserve the NACS adapter as major selling point. There are very limit charging options in my area and along the route I road trip often (through WV), with the exception of a few Tesla chargers.

I have been trying maybe 20-30 per day to reserve the adapter but the pop-up notification on the connected services page never appears. I've reached out to Ford Customer Service about this a couple time and they say it should work.

I understand it may take some time to actually receive the adapter but I haven't even been able to put my name on the list.

Has anyone else experienced this issue and have any sort of solution?

Thanks!
Assume you bought it new ?

Never had luck with the phone app.

Web link:
https://www.ford.com/support/how-to...ng/how-do-i-get-a-fast-charging-adapter-nacs/

Login and try different computer browsers (Safari, Firefox, Edge, Chrome) - I had to use all of them and only Safari worked when I clicked on the reservation link.
Ford Mustang Mach-E Mach-E Fast Charging Tesla Adapters Start Shipping TODAY Per Ford! Screen Shot 2024-04-05 at 1.14.14 PM
 

jeffMachE

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WTF?!? So much for shipping according to reservation number...

Were you in the adapter beta trial program?
No, and I don't have a YouTube channel. I did send a message to Ford today via the forum asking about the HVJB gift and I've received several responses to that. When I saw the shipping notice, I figured it was for the appreciation gift.
 

Scc18603

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I checked my order status and mine will not ship until August.

So maybe I will get the BlueCruise update first since August is end of summer.
 

RickMachE

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I have two Mach-Es. Below is my order info.

Anyone want to make a Google Sheet for quick and easy reference?

Order DateOrder NumberEstimated Ship DateActual Ship DateCountry
Feb. 29, 202490000924April--USA
Mar. 19, 202490073305September--USA
Really? Tracking adapter shipments?
 

MellowJohnny

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There is definitely a difference in shipping to Canadian vs US customers!! I am #392 showing May shipping to me here in Canada. I see lots of US customers with a reservation number well after mine...showing shipping in April.

Supposedly there's a batch shipment to Ford Canada because Ford US can't handle shipping across the border to individual customers.
Let me know when they ship to Head Office in Oakville - you and I can wait in the lobby :cool:
 

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WTF?!? So much for shipping according to reservation number...

Were you in the adapter beta trial program?
Ford is shipping Fast Charging Adapters in the order in which they were received. Due to a processing error in the initial shipment, a small number of adapters were shipped out of order. Ford is working to deliver adapters as quickly as possible.
 

AhardFSU

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Ford is shipping Fast Charging Adapters in the order in which they were received. Due to a processing error in the initial shipment, a small number of adapters were shipped out of order. Ford is working to deliver adapters as quickly as possible.
So what you’re saying is “Soon “ ?.
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