burtonhen
Well-Known Member
- First Name
- Will
- Joined
- Feb 6, 2021
- Threads
- 16
- Messages
- 96
- Reaction score
- 108
- Location
- Virginia
- Vehicles
- SW Mach-e Select AWD
- Thread starter
- #1
I’m so frustrated with @Ford Motor Company service, I wish I had never bought my MME. For context:
I searched high and low for a Select with the Technology package this spring, and when I couldn’t find one anywhere within a few hundred miles, settled for one without it. I was bummed, but it happens.
Flash forward to today, and I’ve been waiting for my MME to get the recent module updates for several days. Service dept calls to say it’s ready, and the problem with getting the update applied had to do with my vehicle having a 360 camera that wasn’t active since it wasn’t on my window sticker.
Needless to say, I’m surprised, and ask if it’s possible to activate it if I pay for the package. Service tech goes to find out and comes back on the line: no, I would have had to have the dealer activate it at purchase. When I didn’t know it was in the vehicle and likely neither did they.
The car itself is good. In this case, the service department was even okay (it wasn’t my original dealer), and I can’t really blame the original dealer if they didn’t know about the camera. This solely falls on @Ford Motor Company for not being transparent or customer focused. Take my money to turn on a feature that would make me safer!
I searched high and low for a Select with the Technology package this spring, and when I couldn’t find one anywhere within a few hundred miles, settled for one without it. I was bummed, but it happens.
Flash forward to today, and I’ve been waiting for my MME to get the recent module updates for several days. Service dept calls to say it’s ready, and the problem with getting the update applied had to do with my vehicle having a 360 camera that wasn’t active since it wasn’t on my window sticker.
Needless to say, I’m surprised, and ask if it’s possible to activate it if I pay for the package. Service tech goes to find out and comes back on the line: no, I would have had to have the dealer activate it at purchase. When I didn’t know it was in the vehicle and likely neither did they.
The car itself is good. In this case, the service department was even okay (it wasn’t my original dealer), and I can’t really blame the original dealer if they didn’t know about the camera. This solely falls on @Ford Motor Company for not being transparent or customer focused. Take my money to turn on a feature that would make me safer!
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