Best ever

[MillieChliette]

Sure is a lot of subtle victim blaming going on in this thread.

You go to the Ford website and order a car understanding the price to be an amount. No indication at all that this price is not set. No obvious disclaimer (if any) suggesting this is not the final price. Yet when it arrives, your scumbag dealer adds on $10k. That's awful and absolutely should be illegal. Either it needs to be made blatantly obvious by Ford that you need to negotiate the price with your dealer beforehand, or the price you see on the site, the one labeled as "DEALER SELLING PRICE" needs to be honored.

Unfortunately this situation is all too common and OP may be out of luck on this order. Mike has helped people in the past, but more recently he said he cannot help if you don't have a dealer signed invoice/purchase order.

Sponsored

 

[kennethjk]

Others have made the same mistake you may have made. I assume you did not get an order in writing from the dealer?

The process does not work the way a lot of people assume. Your on-line order using the Ford site is not, I repeat, NOT an order. It is an order request. It is not an order until the dealer places the order with Ford. And it is not an official agreement with the dealership until you sign an official agreement with that dealership.

I did mine all virtually, but my dealer sent me a form that outlined all the costs with buying my car, they signed it and I signed it. If you have that, you are good and Ford will help you. If you didn't do that, I am not sure if you will have any luck with Ford. You might, and it is worth a try, but just be prepared.



There is no stranglehold and no new laws needed. What we need are informed consumers. You have a choice which dealer you use, and if they are not treating you properly, find another dealership. It is your responsibility, not some useless politician's, to understand what you are buying and what you need to do to buy it.

Current laws are sufficient. If you have a signed agreement with your dealership, it is enforceable and Ford will help you enforce it. If you don't, then it was your mistake and no politician can protect you from yourself.

You are right that an informed consumer is the best , but not everyone has a viable choice for another dealership And when you change the way cars are now purchased , more explanation is required.

I wasn’t even aware you are supposed to order on line . I went to my dealer the normal way and they wrote up a contract. I am tech savvy but never ordered a car completely on line. So I never thought of it.
my dealer was above board on everything so probably wouldn’t have mattered.

there still should be laws to prevent those who are not up to date on things from being cheated.

 

[Chiboyal]

Dealer just added line item E24 to my order, increasing my price by 10,000. I order this vehicle back in September and haven't changed anything. Ford raised the price by 750 back in November, but this is a dealer mark up. Can they do this to an existing customer order?

View attachment 57999

You can also go to another dealership and give them authorization to move the designated delivery to a new dealership. They literally can go into the system and move the designated dealership, but can only do so with the customer’s authorization. I would probably call them and tell them of your intent if they don’t remove the additional charge. Although, if they had the unmitigated gall to add it after the fact in the first place, they don’t deserve your patronage. Just my humble opinion.

 

[Motomax]

I don’t think they added it to your order directly. I would likely assume that the dealer added their markup based on each model in fords system and you are just seeing the result of that. They may not necessarily be charging it on older orders. The only person that can tell you is the dealer.

 

[mkhuffman]

You are right that an informed consumer is the best , but not everyone has a viable choice for another dealership And when you change the way cars are now purchased , more explanation is required.

I wasn’t even aware you are supposed to order on line . I went to my dealer the normal way and they wrote up a contract. I am tech savvy but never ordered a car completely on line. So I never thought of it.
my dealer was above board on everything so probably wouldn’t have mattered.

there still should be laws to prevent those who are not up to date on things from being cheated.

The way you did it was fine. The online ordering system is fairly new for Ford and it is definitely not required. And when I said I did mine completely on line I meant I used email and the dealership web site.

And the dealership I used was a seven hour drive from my house and four states away. I passed near probably 50 or more Ford dealerships on my drive home from picking up my car, so it is completely true that everyone has a choice regarding the dealership they use. You don't have to pick the one in your hometown, especially if you can get a better deal seven hours away.

 

[kennethjk]

The way you did it was fine. The online ordering system is fairly new for Ford and it is definitely not required. And when I said I did mine completely on line I meant I used email and the dealership web site.

And the dealership I used was a seven hour drive from my house and four states away. I passed near probably 50 or more Ford dealerships on my drive home from picking up my car, so it is completely true that everyone has a choice regarding the dealership they use. You don't have to pick the one in your hometown, especially if you can get a better deal seven hours away.

i Have 4-5 dealerships within 15 miles of me. Many people in parts of the country don’t have that option and many people wouldn’t drive as you did. Nothing wrong it but some people don’t have the time and or inclination.

I have purchased a used car from California while living in NY Because I couldn’t find what I wanted anywhere in the country.

From what you said you got a better deal from a dealer 7 hours away not just because your local dealer wasn’t , I’ll say, honest. Good for you, personally I would pay a little more for being local Assuming the car could be had, I know a big assumption, And especially since it was being ordered.

I am no fan of dealers and won’t give my business to those that are bad apples. The ones I have dealt with I really can’t complain about and that includes my local Ford dealership.

good luck on your car and hopefully troubles are minimal.

 

[ChuckA]

You can also go to another dealership and give them authorization to move the designated delivery to a new dealership. They literally can go into the system and move the designated dealership, but can only do so with the customer’s authorization. I would probably call them and tell them of your intent if they don’t remove the additional charge. Although, if they had the unmitigated gall to add it after the fact in the first place, they don’t deserve your patronage. Just my humble opinion.

After doing the reservation on ford.com you would then place the retail sales order at the dealer. The $10,000 and price increases are not applicable after you signed the order at the dealer. If you moved your order to a different dealer, the order would say the same thing, with the $10,000, but the new dealer would probably try to increase your price.

I get the impression that people complaining about this phenomenon haven’t actually taken delivery of their MME. I went through this and it had no effect on my deal although my online order showed $3,000 E23 price difference from MSRP.

 

[Mawby]

First of all find a dealer who wants to take the car and deal with you without adding any money then tell your current dealer you gonna switch the dealership which he can’t prevent

That’s pretty gamey. It’s almost like they want you to give them the car back so they can get more for it after we’ve waited. it’s just obnoxious it needs to stop

dealers. Grow up. Be fair in business We will find Kia’s and Hyundais and When the market changes you’ll look like Mr. Putin. Kind of. ?

Either way get it in writing as the dealer can add stuff the day you pick it up.. Oh our policies changed.

 

[Mawby]

Sure is a lot of subtle victim blaming going on in this thread.

You go to the Ford website and order a car understanding the price to be an amount. No indication at all that this price is not set. No obvious disclaimer (if any) suggesting this is not the final price. Yet when it arrives, your scumbag dealer adds on $10k. That's awful and absolutely should be illegal. Either it needs to be made blatantly obvious by Ford that you need to negotiate the price with your dealer beforehand, or the price you see on the site, the one labeled as "DEALER SELLING PRICE" needs to be honored.

Unfortunately this situation is all too common and OP may be out of luck on this order. Mike has helped people in the past, but more recently he said he cannot help if you don't have a dealer signed invoice/purchase order.

Fine print states clearly on the order via disclosures that the dealer sets the price and one should confirm with the dealer. Some dealers didn't have the ADM on at order time only to state at delivery $6K add-on. In my case I had a verbal. Confirmed each month had texts of no add-ons at msrp.. In the end I got it at msrp but they 2x the ford interest rate. I was able to refi as I told them and got less then 1/2 the rate for 84 mos. Dealers have the upper hand with high demand cars but we can be educated and counter every step. Like when they said, oh 1 fob. And I responded NO as of July 7th or so 2021 all MME get 2 jobs. Oops. You're right.

 

[JohnnyForensic]

This is the big difference between buying a tesla and Ford. The gimmicks from old school dealers never end.

Yeah, but now Tesla is doing similar games at the corporate level by delaying orders unless you pony-up more money, raising prices every week it seems, etc. Same games, different players.

 

[JohnnyForensic]

Who is Mike Levine?

Basically the guy at Ford’s who will threaten dealers with reduced allocations if they screw with EV customers.

 

[WNKent]

I found him on Twitter.. There are a bunch with the same name. I sent him a message.

 

[Chiboyal]

After doing the reservation on ford.com you would then place the retail sales order at the dealer. The $10,000 and price increases are not applicable after you signed the order at the dealer. If you moved your order to a different dealer, the order would say the same thing, with the $10,000, but the new dealer would probably try to increase your price.

I get the impression that people complaining about this phenomenon haven’t actually taken delivery of their MME. I went through this and it had no effect on my deal although my online order showed $3,000 E23 price difference from MSRP.

I placed my order Online at the Ford site as well. The only thing charged above the MSRP was the standard $1,100 delivery and prep charge. I will count myself lucky for now.

 

[JoeDimwit]

Others have made the same mistake you may have made. I assume you did not get an order in writing from the dealer?

The process does not work the way a lot of people assume. Your on-line order using the Ford site is not, I repeat, NOT an order. It is an order request. It is not an order until the dealer places the order with Ford. And it is not an official agreement with the dealership until you sign an official agreement with that dealership.

I did mine all virtually, but my dealer sent me a form that outlined all the costs with buying my car, they signed it and I signed it. If you have that, you are good and Ford will help you. If you didn't do that, I am not sure if you will have any luck with Ford. You might, and it is worth a try, but just be prepared.



There is no stranglehold and no new laws needed. What we need are informed consumers. You have a choice which dealer you use, and if they are not treating you properly, find another dealership. It is your responsibility, not some useless politician's, to understand what you are buying and what you need to do to buy it.

Current laws are sufficient. If you have a signed agreement with your dealership, it is enforceable and Ford will help you enforce it. If you don't, then it was your mistake and no politician can protect you from yourself.

If a dealer accepts an online order, but adds an adm when they do, does the customer have an opportunity to move the order to a different dealership?

 

[RickMachE]

I found him on Twitter.. There are a bunch with the same name. I sent him a message.

@mrlevine

Pretty easy to find, first verified account on results page and bio says Ford.

Sponsored