Best ever

[mkhuffman]

If a dealer accepts an online order, but adds an adm when they do, does the customer have an opportunity to move the order to a different dealership?

I will answer the question but have never done it myself.

Until you sign a purchase agreement with the Ford dealership, you have nothing in writing that you agree to use that dealership. Allen described the process here: https://www.macheforum.com/site/thr...-price-increase-to-my-order.15616/post-374432

And if you have the purchase agreement in writing (with signatures, of course), you are protected and you have evidence that Ford will use to help you if the dealer tries to change the deal they agreed to previously. You can do the purchase agreement virtually, through email or using the dealer's website like I did. But if all you do is enter a order request on the Ford site, you don't have any agreement with any dealership and you should not have any problem picking a different dealer.

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[mkhuffman]

i Have 4-5 dealerships within 15 miles of me. Many people in parts of the country don’t have that option and many people wouldn’t drive as you did. Nothing wrong it but some people don’t have the time and or inclination.

I have purchased a used car from California while living in NY Because I couldn’t find what I wanted anywhere in the country.

From what you said you got a better deal from a dealer 7 hours away not just because your local dealer wasn’t , I’ll say, honest. Good for you, personally I would pay a little more for being local Assuming the car could be had, I know a big assumption, And especially since it was being ordered.

I am no fan of dealers and won’t give my business to those that are bad apples. The ones I have dealt with I really can’t complain about and that includes my local Ford dealership.

good luck on your car and hopefully troubles are minimal.

My point was simply that everyone who lives in the United States can choose to use a different dealer if their local one is dishonest. If you don't "have the time or inclination", then you get what you deserve and should take responsibility for your laziness. (And I don't mean you specifically, obviously. You went 3,000 miles to get yours!)

To clarify, my local dealer is really good and I have had zero problems with them. I agree with you and I prefer to use them even if it costs a little more. In fact, I ordered a Premium AWD from them but then I changed my mind and decided I wanted a GT. Also the order was taking way, way too long to get accepted by Ford and even get scheduled for production. I got tired of waiting and found a GT on Autotrader at a dealer in New Jersey. Both my local dealer and the one in NJ were honest and honored what they said they would do. Of course I got the sales agreement in writing from both. And both gave me X-plan pricing, with no ADM.

I will say the one in NJ tried to add extra stuff on my car like fabric protection and paint protection. I decided to pay $125 for the "window etching" because I know dealerships are struggling and I thought that was not much to pay for a little extra security. It was a waste of money in the end because all they did was put stickers on the inside of my doors, which can be removed by a thief. Not etched!

Anyway, I don't blame them, I blame myself because it was MY decision to let them do it. In fact, I think they did the fabric and paint treatment because they expected me to pay for it, but I refused and they didn't argue. Again, none of that was dishonest, it was just them trying to make a little extra money. It was MY responsibility to say "no" and hold them to their signed agreement. Which like I said, they honored without any issues.

My local dealership refunded my $500 deposit even though my signed sales agreement said it was not refundable. They didn't even argue with me about it. They just verified they had my money (since I did the order process through the Ford site instead of giving it to them directly) an then gave it back to me. I really like my local dealership. Their service department appears to be excellent as well.

 

[mkhuffman]

Sure is a lot of subtle victim blaming going on in this thread.

You go to the Ford website and order a car understanding the price to be an amount. No indication at all that this price is not set. No obvious disclaimer (if any) suggesting this is not the final price. Yet when it arrives, your scumbag dealer adds on $10k. That's awful and absolutely should be illegal. Either it needs to be made blatantly obvious by Ford that you need to negotiate the price with your dealer beforehand, or the price you see on the site, the one labeled as "DEALER SELLING PRICE" needs to be honored.

Unfortunately this situation is all too common and OP may be out of luck on this order. Mike has helped people in the past, but more recently he said he cannot help if you don't have a dealer signed invoice/purchase order.

I guess we disagree on who is a victim and who is a free adult deciding how to spend $60,000 of their money. But I do agree that the process is not clear. It confused me as well, especially because we all do so much purchasing on-line and ordering my new MME seemed to be just like ordering socks from Walmart.com. I pressed "buy now" (or something like that) and then I thought my new MME would show up in my driveway. That was until I got the call from my local dealership asking me to come in to "finalize the order". You are right - it should be clear that the web site is only initiating the process, but it is not clear.

I think it is Ford's responsibility to make the process more clear. It is not a politicians. If the politicians make a law forcing Ford to do what you want them to do, there will be consequences that will hurt other people. Every law helps and hurts, that is the basic nature of them. Sometimes who they hurt are the bad guys, and sometimes it hurts innocent people. In fact, most laws do hurt innocent people in some way. And while those consequences may be unintended, they are still there.

No, a new law is not needed. We have contract law and contract law has been around for hundreds of years, and it is fair. If someone you have a contact with violates that contract, the law protects you. Nobody wants to go to court to get a dealership to do the right thing, but that is the process we have established in our system of government. You don't want people getting arrested without any due process, do you?

 

[Maquis]

I actually wonder if this isn’t a software glitch.
Here’s my theory: The dealer decided to start charging ADM from this point forward. They go into the Ford system and enter it there so it shows up in the configurator. The system isn’t smart enough to not show the ADM line on existing orders.

Just a random thought.

 

[yngwenli]

I actually wonder if this isn’t a software glitch.
Here’s my theory: The dealer decided to start charging ADM from this point forward. They go into the Ford system and enter it there so it shows up in the configurator. The system isn’t smart enough to not show the ADM line on existing orders.

Just a random thought.

This is definitely true I think of the system, but some dealers have no problem keeping the original ordered price even if they have a mark up now.

OP hasn't commented on when their order was actually accepted and hasn't posted anything to that effect so best case is still contact the dealership and see what they say and hope they keep the old prices. This could all be a non-issue if the dealer is a non-ADM dealer.

Down side is if they didn't even send the order to Ford till now, it'll be probably impossible to get price protection since they don't have an order with Ford yet (prior to Dec).

 

[Mach1E]

PREDICTION:

This will be much ado about nothing.


I got X plan, and Ford.com showed an ADM on my car as well.

The ADM is for OTHER people, if you don’t buy the car. The OP has an agreed price.

No need to freak out.

This is no different than every other car you’ve bought in the past. The price it says on the website doesn’t affect you if you have an agreed negotiated price with the dealer.

Here is what my X plan vehicle said online:

 

[WNKent]

If a dealer accepts an online order, but adds an adm when they do, does the customer have an opportunity to move the order to a different dealership?

In my case, I ordered through Ford and paid my deposit online.. It wasn't until later, when I saw that video from the Internet Sales Manager from a dealership in Kansas that was talking everything "price protection" did I hear signed order sheet... I contacted my dealership and asked where my signed order sheet was and was told, oh the guy that was handling that is no longer with Ford... So I will press that, perhaps his manager should have gone back to make sure everyone's file was complete and so, that will be on them.

 

[jonkMACHE]

While it isn't outright illegal, what they are doing is bad business, and I would encourage you to fight it. While it's not a signed agreement, they price you see when you click "order" is the price you should be paying.

 

[Timothymeiller]

Original poster here. Update, as I have spoken to the dealership. They stated they did not change the price and the original quoted price is still good. When I originally emailed she replied and unfortunately her email went to my spam folder. This dealership has been amazing in the past (I bought a Superduty last year from them) and continues through this transaction. I am planning on deleting this post as I don't want this dealership to get negative attention. I'll leave it up long enough for those who read it to see the update. Once again this dealership is amazing and their word is golden!

 

[ChuckA]

My point was simply that everyone who lives in the United States can choose to use a different dealer if their local one is dishonest. If you don't "have the time or inclination", then you get what you deserve and should take responsibility for your laziness. (And I don't mean you specifically, obviously. You went 3,000 miles to get yours!)

To clarify, my local dealer is really good and I have had zero problems with them. I agree with you and I prefer to use them even if it costs a little more. In fact, I ordered a Premium AWD from them but then I changed my mind and decided I wanted a GT. Also the order was taking way, way too long to get accepted by Ford and even get scheduled for production. I got tired of waiting and found a GT on Autotrader at a dealer in New Jersey. Both my local dealer and the one in NJ were honest and honored what they said they would do. Of course I got the sales agreement in writing from both. And both gave me X-plan pricing, with no ADM.

I will say the one in NJ tried to add extra stuff on my car like fabric protection and paint protection. I decided to pay $125 for the "window etching" because I know dealerships are struggling and I thought that was not much to pay for a little extra security. It was a waste of money in the end because all they did was put stickers on the inside of my doors, which can be removed by a thief. Not etched!

Anyway, I don't blame them, I blame myself because it was MY decision to let them do it. In fact, I think they did the fabric and paint treatment because they expected me to pay for it, but I refused and they didn't argue. Again, none of that was dishonest, it was just them trying to make a little extra money. It was MY responsibility to say "no" and hold them to their signed agreement. Which like I said, they honored without any issues.

My local dealership refunded my $500 deposit even though my signed sales agreement said it was not refundable. They didn't even argue with me about it. They just verified they had my money (since I did the order process through the Ford site instead of giving it to them directly) an then gave it back to me. I really like my local dealership. Their service department appears to be excellent as well.

Windows are etched at the factory and window stickers is part of the scam. Look closely and you’ll find the etch.

I think the windows are the least likely to be stolen. As far as identifying it at a chop shop, not my concern, as if my MME is stolen it won’t be found. I am assuming that by disconnecting the 12v battery it will shutoff FordPass tracking.

 

[JoeDimwit]

I will answer the question but have never done it myself.

Until you sign a purchase agreement with the Ford dealership, you have nothing in writing that you agree to use that dealership. Allen described the process here: https://www.macheforum.com/site/thr...-price-increase-to-my-order.15616/post-374432

And if you have the purchase agreement in writing (with signatures, of course), you are protected and you have evidence that Ford will use to help you if the dealer tries to change the deal they agreed to previously. You can do the purchase agreement virtually, through email or using the dealer's website like I did. But if all you do is enter a order request on the Ford site, you don't have any agreement with any dealership and you should not have any problem picking a different dealer.

I’m not disagreeing, but I’d have a lawyer look into the fact that you had an agreement with ford and paid a deposit..

 

[rcechinel]

The order was accepted back in September. This is my build week and I've already received the email stating my vehicle is in production at a for facility.

Then definitely reach out to dealer and Mike Levine. It's the type of dishonesty that gets people hurt.

 

[yngwenli]

Original poster here. Update, as I have spoken to the dealership. They stated they did not change the price and the original quoted price is still good. When I originally emailed she replied and unfortunately her email went to my spam folder. This dealership has been amazing in the past (I bought a Superduty last year from them) and continues through this transaction. I am planning on deleting this post as I don't want this dealership to get negative attention. I'll leave it up long enough for those who read it to see the update. Once again this dealership is amazing and their word is golden!

Yep, as expected, nothing to see here...Some dealerships plan to stay in business and are good/honest folks and just do what your dealer said.


There are bad apples in everything, but like your case as you just mention, I have heard of others that a mark up showed up due to maybe their sw with a new policy to support the "salespeople" so an ADM, but kept the old pricing for older orders.

 

[Mach1E]

Original poster here. Update, as I have spoken to the dealership. They stated they did not change the price and the original quoted price is still good. When I originally emailed she replied and unfortunately her email went to my spam folder. This dealership has been amazing in the past (I bought a Superduty last year from them) and continues through this transaction. I am planning on deleting this post as I don't want this dealership to get negative attention. I'll leave it up long enough for those who read it to see the update. Once again this dealership is amazing and their word is golden!

TA DA!! My prediction came true!

Please edit the 1st post with the update so everyone with a Mach E on order can lower their blood pressure back down to safe levels!

Too many will keep posting since they tend not to make it 4 pages in for the end results.

Edit: lol. I meant to add an update not delete the original info altogether. No worries though, glad it worked out!

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