Charging port backordered - unknown time to restock

[B177y]

I was told Part is back ordered until 12/12. The old number has been replaced with a new one. I assume it is a design change.

What is the last letter of your new part number? I have seen a part number that ends in "D", and another one that ends in "G".

Also, who gave you the December 12th date? Both the dealer and the BEV team have told me no date is available. Hopefully 12/12 is a good sign!

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[B177y]

Just got a call with an update from the Ford BEV team. The buyback application was "Rejected due to not meeting state requirements". As previously posted here and discussed with the BEV team, Washington State lemon law is 30 days in the shop (which for me is Dec 28). I reminded the agent that we had previously discussed this requirement, so on day 30, I get a lawyer and the application needs to be re-submitted. The agent said that she understood.

I also shared that I had spoken online (forum members) that had this same repair scheduled for their Mach-E's Dec 12 and Dec 19, so there are charging port assemblies available somewhere. She sold me that she would "escalate" my case to determine if this was true and try to get some information.

Still no rental car... At least I have my fairly reliable 2001 F350 v10 that I normally use to pull a travel trailer and do "truck chores" with that I can push into daily use. 10 MPG all day!

Other than the two forum members that have posted or reached out to me above, is there anyone else going through this charging port backorder with no restock date madness?

 

[Mach-Lee]

I also shared that I had spoken online (forum members) that had this same repair scheduled for their Mach-E's Dec 12 and Dec 19, so there are charging port assemblies available somewhere. She sold me that she would "escalate" my case to determine if this was true and try to get some information.

You know, I bet your dealer ordered it the wrong way. They should have made a COPIS ticket with VOR flagged so the part gets sent high priority.

 

[BudC]

I'm still appalled that Ford makes YOU rent the vehicle, and then later get reimbursed. For an under warranty vehicle, they should have a car rented out to you until the vehicle is ready. Corporations are horribly bad at providing even bare minimum customer service...

Ford isn't the only manufacturer who does this...while I was in the middle of a 6-month wait for a (non-warrantied) part for my Volt back in the Covid era, GM made me wait until after the fact to get reimbursed (at a relatively low rate) for a GM-only rental car that I had to source myself. To be honest, though, I'm grateful they did that. It took an email to the GM CEO Mary Barra to kick start their response

Although, my case wasn't a warranty issue, so I hope they would have done better than that if it was. I think the issue is that dealers don't want to loan out a vehicle for long term use, so they put it on you to find a car.

 

[B177y]

You know, I bet your dealer ordered it the wrong way. They should have made a COPIS ticket with VOR flagged so the part gets sent high priority.

He may have, but I am at the point where I'm done talking with the dealer's service department. Maybe the BEV team will reach out to the dealer with the case being "escalated".

I feel like the best thing that can happen right now is that Dec 28 gets here quickly and the lemon law/buyback happens. Even if this car is repaired before then, I've lost all trust in it, and in Ford.

This is like Ford saying they are out of gas tank filler assemblies, except that the charge port gets used literally every single day! The dealer's backhanded snipe about how "this one will be under warranty, but if it happens again it might not" besides being blatantly wrong is also quite offensive. I'm done.

 

[B177y]

Today is day 15 of no car. I went full asshole "squeaky wheel" and called/emailed everyone that I could, insisting that something happen today. Short story:

Dealer where my CR1 has been sitting for 15 days found a part in CT (we're in WA). It'll be sent as "emergency repair". Still looking at 1-2 weeks until car is ready.

Service manager said it's not a "bent pin" as I was told, but is in fact a TSB, so the parts have to be upgraded, causing the shortage. It was comforting to finally get accurate information on this.

Ford and the dealer are going to split the cost for a rental. I am waiting to receive a callback on the specifics, but it is closer to reality than not having a car for the past 2 weeks. The $40/day offered by Ford covered less than half of the $86/day rental cost that I could find in WA.

It is not my style to be "that guy", but this situation was getting out of hand in my opinion. Glad to finally see some progress.

 

[PedroDaGr8]

I am the person who has the charge port replacement scheduled for the 12/19 (today). It is stunning to me how different my experience has been so far compared to B177y. Ford BEV and that dealership have utterly dropped the ball for them.

My charge port issue was diagnosed by Ford Engineering looking into my DCFC failures (the VAST majority of attempts would either outright fail or fail after 5-50 seconds). Once diagnosed, the Ford engineer had the BEV team reach out to me to schedule a replacement. Said BEV team rep scheduled my appointment, ensured a loaner would be available, and then, only once everything was in place, reached out to me to confirm the details were acceptable. I basically didn't have to lift a finger other than to confirm the details.

As for part availability, I don't know who ordered my part, whether it was the dealer or the BEV team rep, but clearly there are parts available. When I dropped the car off today, the dealer informed me that they had received the replacement charge port last Tuesday (12/12) which agrees with what @Miteleets stated about part availability. It could explain why even though the BEV rep reached out to me on 11/22, that the appointment was way in the future (today). It also could give some credence to what @Mach-Lee said about B177y's dealer potentially screwing up the order.

While I am happy with how things have gone for me so far, no customer should be treated the way B177y is being treated. Ford needs to get off their butts and take care of his case.

 

[Miteleets]

Glad to help and shed light on the availability!!

 

[PedroDaGr8]

Just got confirmation that it was my dealer that ordered the part. So yeah, the dealership fixing B177y's car has dropped the ball in a MAJOR way on multiple levels.

 

[B177y]

While I am happy with how things have gone for me so far, no customer should be treated the way B177y is being treated. Ford needs to get off their butts and take care of his case.

Thank you for the update (and the PM's!).

The rental car did finally come through, I was able to pick it up on Dec 14th.

The dealer's service manager (the dealer that has the car for repair) is the one that told me he ordered the part last week, I don't know if the BEV team was involved or not. I did receive a call from the BEV team today to update me, but it was to say that they had no update on the part being delivered ?‍ (I can't make this up).

Yes, quite the opposite experience indeed.

 

[B177y]

I received an email from the BEV team today saying that my buyback was approved. Now I have to wait to hear from the buyback team.

I received a copy of the dealer service notes. The first charging port that they received had a different connector to the wiring harness that goes to the battery. The newer model that my CR1 needs is still not available. Total time in the shop as of today is 39 days.

The notes also say that "One of the 2 charger sense pins is bent" on my original charging port. This is still a mystery to me as I can not see how an EVSE/DCFC jack can even be inserted into the port in such a way that a pin could be bent. Everything seems like it has to be perfectly aligned before it can be inserted, but maybe this is why I am not an engineer. When I examined the port as part of my original troubleshooting trying to figure out why no charger would connect, everything looked normal. Lesson learned: ALWAYS take a picture!

 

[leeman]

Any chance you could find the charge port from a wrecked MME?

A 6 month wait is insane.

You know the sad part about that is is you could probably find one the really sad part about that is is that you've then void the warranty for the vehicle because Ford does not accept used parts to be installed in a car under warranty crazy

 

[Shayne]

I received an email from the BEV team today saying that my buyback was approved. Now I have to wait to hear from the buyback team.

I received a copy of the dealer service notes. The first charging port that they received had a different connector to the wiring harness that goes to the battery. The newer model that my CR1 needs is still not available. Total time in the shop as of today is 39 days.

The notes also say that "One of the 2 charger sense pins is bent" on my original charging port. This is still a mystery to me as I can not see how an EVSE/DCFC jack can even be inserted into the port in such a way that a pin could be bent. Everything seems like it has to be perfectly aligned before it can be inserted, but maybe this is why I am not an engineer. When I examined the port as part of my original troubleshooting trying to figure out why no charger would connect, everything looked normal. Lesson learned: ALWAYS take a picture!

That would be their out that it is your fault you bent the pins. I have taken photographs and I am sure they are not bent. Something is wrong with the port or the harness on these vehicles it appears and Ford is being as transparent as the HVBJB problem. Also as proactive at fixing it.

 

[Teslaeata]

Possibly if it was one of the AC Pins and the DC cable doesn't have AC pins present:

If it was one of the J1772 ground or signal pins that was bent, then no go.

I’d be opening it up and repairing it. Nothing to lose if unsuccessful??‍

 

[B177y]

I’d be opening it up and repairing it. Nothing to lose if unsuccessful??‍

I wish I could. Since it stopped charging while I was traveling, the car is at a dealership that is a 2½ drive with a ferry ride away.

When the service writer first told me a pin was bent, I said "Well can't you just use a pencil or popsicle stick in and bend it back?" That didn't go over too well. If I had seen a bent pin, that's what I would have done.

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