Charging port backordered - unknown time to restock

[B177y]

That would be their out that it is your fault you bent the pins. I have taken photographs and I am sure they are not bent. Something is wrong with the port or the harness on these vehicles it appears and Ford is being as transparent as the HVBJB problem. Also as proactive at fixing it.

This is exactly what the service writer told me on our first call after they had a chance to look at it. He pulled a "This one will be covered by the warranty, but if it happens again, it may not". I called BS, and was assured by the service manager on another phone call that the service writer didn't mean it.

Your assessment of this situation @Shayne is spot on.

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[Teslaeata]

I wish I could. Since it stopped charging while I was traveling, the car is at a dealership that is a 2½ drive with a ferry ride away.

When the service writer first told me a pin was bent, I said "Well can't you just use a pencil or popsicle stick in and bend it back?" That didn't go over too well. If I had seen a bent pin, that's what I would have done.

Oh, my! Sounds like you’re held to ransom by their inability or unwillingness to assist.

Main dealer would be scared witless about doing anything off-script?

Sorry to hear this.

You won’t believe what I’ve repaired in my time, it’s all about being resourceful and thinking outside the box!

There must me millions of cars in the road with type 2 and CCS sockets.

I’m certain there must be a way of either making a temporary repair to yours or cannibalising something off another vehicle to use.

If only I was closer to you!

Good luck on a quick fix.

 

[ARK]

Sorry this happened. Any suspicion in what might have caused it to fail or a random occurrence?

 

[B177y]

Good luck on a quick fix.

The "fix" at this point is the buyback unfortunately.

Sorry this happened. Any suspicion in what might have caused it to fail or a random occurrence?

I was using the hotel's Clipper Creek L2 charger a couple times with no problem. The first charging fault happened when I tried a new BP DCFC at an Arco station. I went through troubleshooting on the phone with BP thinking it was just the standard broken DCFC that needed to be reset or something, but that never worked. Tried a couple of EA's and the hotel again after going through @MachLee posts about resetting the car and charging faults, but nothing worked. So I really have no idea what the cause was, other than I was using public chargers that looked like they were all in good to normal condition. I had almost 7200 miles in 2 months of ownership with a couple of road trips, so there was plenty of other DCFC before this trip.

 

[B177y]

After 11 weeks of my MME waiting for a charging port, it finally arrived, was installed, and the HV battery has been charged!

Coincidentally, the buyback offer arrived on the exact same day. Conspiracy?

I am hoping that next week my wife and I can make the 2½ hour drive (each way) to the dealership to verify that the car is reassembled correctly (no rattles or other weirdness). Then we need to decide on whether to sell back to Ford or keep it with the settlement offer....

 

[Shayne]

After 11 weeks of my MME waiting for a charging port, it finally arrived, was installed, and the HV battery has been charged!

Coincidentally, the buyback offer arrived on the exact same day. Conspiracy?

I am hoping that next week my wife and I can make the 2½ hour drive (each way) to the dealership to verify that the car is reassembled correctly (no rattles or other weirdness). Then we need to decide on whether to sell back to Ford or keep it with the settlement offer....

Good to hear you got it fixed. Same happen with my first HVBJB waited 6 months for the parts after 6 months for them to "figure out" it was under designed and defective. They kept pumping out new ones but no parts for the ones they sold. We still have ours and just past the 3 years of possession but we do not drive it much or count on it for any critical path. It has gotten better but these numerous L2 problems and the way they are handling it is like the HVBJB 2.0. Some here will defend defective hardware, errors in design along with poor software to the end so you cannot believe all the things you read here. This brand will not be at the top of a lot of peoples list in the future. Ethics and integrity in the world is not what it use to be. Appears not even for some engineers.

 

[B177y]

She's home!

12 weeks to the day after dropping off my CR1 at a Ford dealership to diagnose why it stopped charging, and repair it, it is finally home and back in my garage.

Level 2 charging works again, and an EA level 3 session was probably the highest kW for the longest amount of time that I remember - it started at 155kW and settled in the 130's for a 20%-45% test to make sure that it worked.

Total time of ownership is 24 weeks. During the first 12 of those I drove about 7180 miles. The second 12 weeks it sat at a dealer waiting for a new charging port to be manufactured, delivered, and installed.

The lemon law buyback offer arrived on the same day that the new charging port was installed. Now that the car is back home, I have to decide which way to go with that offer. "Cash and keep" or sell it back. The 150 mile drive home from the dealer made me remember why I purchased the MME in the first place.

Diagnosis was a "bent charge sense pin". The initial part that was delivered had a different wiring harness than the one on my car (2023 CR1 delivered and purchased Sept 2023). Apparently the harness plug was a different shape.

Lessons learned:

1. ALWAYS check the charging plug on public chargers. There was either a damaged or vandalized plug, a misaligned pin, or something lodged in the charger plug either maliciously or accidentally. I checked my charging port for damage when it wouldn't charge and I didn't notice anything bent, but the service writer insists that a bent pin in the MME port was the problem. I can't prove otherwise, but preventing another instance off this requires diligence.

2. Start a case with the BEV team ASAP to track everything and get on the radar with Ford. It also makes #3 easier. They also assisted with trouble shooting and helped direct me to a dealer while I was traveling away from home.

3. If your MME (or any car still under warranty) goes in for service and you are told that the part is backordered, become very familiar with your state's lemon law. I was supposed to get a loaner or rental after the first week. I had to get a little rude to finally get a rental after 2 weeks of no car. After 30 days, I was able to start the buyback process with Ford or file a case with the state to initiate a lemon (force a buyback).

4. Scrutinize the buyback offers if you go that route. It took almost 8 weeks for the buyback offer to arrive.

 

[Shayne]

I have L2 charging problems now with my 2021 after a software update to stop the charging port from melting and having burnt smelts. No problems with the pins but that is what people here (and appears possibility dealers) will push. The charging port is defective plain and simple and they have adopted limiting the charge rate so it does not catch on fire. Leaving us all knowing it is defective and could catch on fire.

I will note that charging speed appears to be inching back up over the last little while. No notification of updates but I think notification does not mean much. I think they may be tweaking their software or all of a sudden my EVSE is working better again ??. What they say is it is your charger that is not work which is just plain BS but some will slander and defame certain brands of chargers to support their beloved defective vehicle. We call these people fan boys.

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