Customer Satisfaction Program: 25B03 Certain 2024MY 12v battery full or partial drain

[Ford Motor Company]

Hi 2024MY Mustang Mach-E Owners,

Ford Motor Company has issued a customer satisfaction field service action on certain 2024 Mustang Mach-E vehicles for 12-volt battery potential partial or full drain caused by some electronic modules staying awake while the vehicle is off.

If your vehicle is included, you will receive a message from Ford soon. In the meantime, you can also verify if your vehicle is included by entering your VIN at www.ford.com/support/recalls/.

Here’s what you need to know:

Is this a safety recall? Why not?

No. This occurrence is likely to happen overnight or over several hours leading to a no start condition. This will not result in a loss of power while driving.

What are the next steps?

Once you receive a message from Ford or know that your vehicle is included, please call your dealer to schedule a service appointment to address this issue (25B03). If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.

What is the repair?

A software update that re-programs the onboard charger module.

Is the repair free?

Yes, Ford is covering the cost of the repair.

How long will the repair take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should I do if my vehicle won’t start?

Call roadside assistance or you can follow the instructions in your owner manual which you can find here.

Can I get this software update over-the-air?

No. To get the fix you’ll need to visit a dealership or use mobile service/pick-up and delivery at participating dealerships.

Can I use mobile service or pick-up and delivery?

Ford Mobile Service is offered by participating dealers, contact your dealer for details. Complimentary vehicle Pick-Up & Delivery service may also be available upon request through participating dealers. Your dealer will pick up your vehicle and return it with the repair completed.


We appreciate your patience as we work to resolve this issue.

Regards,

The Ford Team

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[SonicBlue]

Cool. Now do 2021s.

 

[Kamuelaflyer]

Cool. Now do 2021s.

I realize you’re serious, and you should be, but that just struck my funny bone. Thanks.

 

[GreaseMonkey]

Thanks for the update. My vehicle seems to be included in the CSP despite not noticing anything related to 12v drain.

 

[JoanS]

Thanks for the update. My vehicle seems to be included in the CSP despite not noticing anything related to 12v drain.

Same here.

 

[moog]

Odd that it only affects 2024.

 

[Trekkie101]

I wonder what the fix is, if it can’t be easily fixed OTA.

 

[HuntingPudel]

Yay, my VIN is in the affected group. Time to buy an FDRS license and update it myself. Maybe in a couple of weeks when I have time. No issues with this so far. ?‍?

 

[GreaseMonkey]

Hi 2024MY Mustang Mach-E Owners,

Ford Motor Company has issued a customer satisfaction field service action on certain 2024 Mustang Mach-E vehicles for 12-volt battery potential partial or full drain caused by some electronic modules staying awake while the vehicle is off.

If your vehicle is included, you will receive a message from Ford soon. In the meantime, you can also verify if your vehicle is included by entering your VIN at www.ford.com/support/recalls/.

Here’s what you need to know:

Is this a safety recall? Why not?

No. This occurrence is likely to happen overnight or over several hours leading to a no start condition. This will not result in a loss of power while driving.

What are the next steps?

Once you receive a message from Ford or know that your vehicle is included, please call your dealer to schedule a service appointment to address this issue (25B03). If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.

What is the repair?

A software update that re-programs the onboard charger module.

Is the repair free?

Yes, Ford is covering the cost of the repair.

How long will the repair take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should I do if my vehicle won’t start?

Call roadside assistance or you can follow the instructions in your owner manual which you can find here.

Can I get this software update over-the-air?

No. To get the fix you’ll need to visit a dealership or use mobile service/pick-up and delivery at participating dealerships.

Can I use mobile service or pick-up and delivery?

Ford Mobile Service is offered by participating dealers, contact your dealer for details. Complimentary vehicle Pick-Up & Delivery service may also be available upon request through participating dealers. Your dealer will pick up your vehicle and return it with the repair completed.


We appreciate your patience as we work to resolve this issue.

Regards,

The Ford Team

Ok, so help us out here. On this page you say that the issue is a 12v battery drain but on your recall check page it’s the HVB charging system that needs an update. Which one is it?

 

[cbcasas]

I just tried to call and schedule this and the manager said not to bring it in unless it’s experiencing issues. But my VIN is identified as affected? So idk what to do lol

 

[markboris]

Yay, my VIN is in the affected group. Time to buy an FDRS license and update it myself. Maybe in a couple of weeks when I have time. No issues with this so far. ?‍?

Hasn’t shown up in FDRS yet.

 

[jero1Ac]

Hi 2024MY Mustang Mach-E Owners,

Ford Motor Company has issued a customer satisfaction field service action on certain 2024 Mustang Mach-E vehicles for 12-volt battery potential partial or full drain caused by some electronic modules staying awake while the vehicle is off.

If your vehicle is included, you will receive a message from Ford soon. In the meantime, you can also verify if your vehicle is included by entering your VIN at www.ford.com/support/recalls/.

Here’s what you need to know:

Is this a safety recall? Why not?

No. This occurrence is likely to happen overnight or over several hours leading to a no start condition. This will not result in a loss of power while driving.

What are the next steps?

Once you receive a message from Ford or know that your vehicle is included, please call your dealer to schedule a service appointment to address this issue (25B03). If you do not already have a servicing dealer, you can access ford.com/support for dealer addresses, maps, and driving instructions.

What is the repair?

A software update that re-programs the onboard charger module.

Is the repair free?

Yes, Ford is covering the cost of the repair.

How long will the repair take?

The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.

What should I do if my vehicle won’t start?

Call roadside assistance or you can follow the instructions in your owner manual which you can find here.

Can I get this software update over-the-air?

No. To get the fix you’ll need to visit a dealership or use mobile service/pick-up and delivery at participating dealerships.

Can I use mobile service or pick-up and delivery?

Ford Mobile Service is offered by participating dealers, contact your dealer for details. Complimentary vehicle Pick-Up & Delivery service may also be available upon request through participating dealers. Your dealer will pick up your vehicle and return it with the repair completed.


We appreciate your patience as we work to resolve this issue.

Regards,

The Ford Team

I have a 2021 MME Select and it’s doing the same thing. I don’t know if it’s the exact same issue. But I’ve gone through 2 batteries in a month. I am beyond frustrated at this point.

 

[jero1Ac]

I just tried to call and schedule this and the manager said not to bring it in unless it’s experiencing issues. But my VIN is identified as affected? So idk what to do lol

Make an appointment with the app and drop it off anyway.

 

[HuntingPudel]

Hasn’t shown up in FDRS yet.

OK I guess I wait a few more weeks. Doesn’t matter to me since my car hasn’t exhibited the symptoms. ??

 

[Skyman63]

Thanks for the update. My vehicle seems to be included in the CSP despite not noticing anything related to 12v drain.

Hasn’t shown up in FDRS yet.

This is what shows up in FDRS for my 2024 Mach e. I wonder if I'll have to submit a request to do the update?

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