Ford Pass Servers down?

[Northofnine]

Just came back on line for me.

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[OON7]

Thank goodness working again too, just in time to remote start and not freeze to start my drive home.

 

[Stang68]

Super cool when I get to tell my wife “I can’t make the car warm because Ford’s servers are down”.

And this company wants $800 a year for the privilege of using one of their software products?

 

[Deleted member 19354]

I have never seen this before, Ford Pass fails to respond to anything, has been for 15 minutes, might the servers be down?

I’m surprised when it’s up

 

[hybrid2bev]

I’m surprised when it’s up

 

[A-A-Ron]

If "making some updates" means to break fix then, yes.

Think of it as an OTA for the servers

 

[BigMach-E]

Yeah, that was weird, PaaK didn’t work for me, but I had my fob, which I always do. After that weirdness, I had to reboot/reset the car to get AirPlay to send audio. Whatever.

 

[EVCheese]

Yeah, unfortunately I was on a long trip today and had about 3 hours of outage. I still got to charge, but had to use the EA app directly. And in FordPass the locations show up unknown.

 

[tbrumleve]

One side effect, I was on the Ford site just now and it’s snappy. Maybe because it kicked everyone off, but I hope it also cleared some “cobwebs” in the process.

 

[Ford Motor Company]

An outage yesterday affecting certain customer functions through the FordPass and Lincoln Way apps, as well as http://Ford.com and http://Lincoln.com, has been resolved. The issue didn’t involve any customer data. We apologize for the inconvenience and appreciate your patience as the services were being restored. If you have concerns or needs now or anytime, in addition to online, we can always be reached through the Ford Customer Relationship Center at 800-336-0486.

 

[slider162]

An outage yesterday affecting certain customer functions through the FordPass and Lincoln Way apps, as well as http://Ford.com and http://Lincoln.com, has been resolved. The issue didn’t involve any customer data. We apologize for the inconvenience and appreciate your patience as the services were being restored. If you have concerns or needs now or anytime, in addition to online, we can always be reached through the Ford Customer Relationship Center at 800-336-0486.

FordPass has no idea that I am charging right now. Are the servers down again?

 

[titan2220]

FordPass has no idea that I am charging right now. Are the servers down again?

I'm seeing the same thing. Hasn't synced with vehicle since earlier this morning

 

[slider162]

Just spent an hour on the phone with Ford. Turning off Connectivity, locking the car and stepping away for 2 minutes, then reconnecting didn't help. Factory reset didn't help. FordPass now just says I am not authorized to connect to my car.

Ford support didn't see any of that activity on their end and they are unaware of any server issues at this time. I have a case number and they are escalating the issue. Response time is 3-5 days.
¯\_(ツ)_/¯

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