Goodbye Mach e

[kltye]

Just did a 1200+ mile roadtrip with my ER RWD and never thought about "HVBJB" or "buggy software" even once. The worst software issue I have is the driver's seat still sometimes not moving into the correct position upon startup (even after the DSM update) ?. BlueCruise worked great (except when having the sun shining directly into the camera), DCFC worked great (only one EA dispenser was stupidly slow to respond to anything), and it was a comfortable drive.

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[ctenidae]

Speaking as a Foot & Ankle specialist; this is really poor advice for long distance traveling. See Hoka, New Balance or Brooks. ???

I am not a doctor, but I stayed at a Holiday Inn Express last night, and I endorse PLTVs over Crocs, as well.

/Personal Leather Transport Vehicle

 

[awp0]

I mean, just because many people aren't bothered by the HVBJB situation doesn't mean that other people aren't justified in being extremely concerned about it. If this software update is all we can expect of Ford's response then I'd consider it quite disappointing and borderline unacceptable. I agree that it's strange for someone to "rage quit" the forum like this, but I personally think his actual feedback is legit.

As for the software, I also find it both underwhelming and buggy. Thankfully wireless Carplay works pretty well for me. FordPass is like a bad joke.

 

[roamtheworld]

Ignore the fanboys. The Mach-E is Ford’s first real EV (I’m not counting compliance cars and PHEVs). It’s still a bit rough around the edges, and could use some refinement before it’s ready for the masses. If you’re an EV enthusiast, willing to put up with the current charging network, a hit or miss infotainment system & the risk of having your high voltage battery connector fail, you’re not in the mainstream. These are issues that need to be addressed before the Mach-E is ready for primetime. As an EV enthusiast, I can put up with the Mach-E’s shortfalls, but most people wouldn’t want to deal with these problems.

I'm not a Mach E fanboy.
We bought the Ford because my wife hates the way the Tesla Model 3 and Y look.
The VW id4 wasn't available and reviews showed software updates sucked and 1 peddle drive wasn't present. The Bolt was too small. Kia and Hyundai looked cool and charging was super fast but again not available to purchase when we wanted a car.
The software via sync was familiar to us as previous Ford owners but we knew it wasn't perfect.
I still believe that Teslas have the best software and powertrains and I don't think anyone can argue that. Build quality is not so much but is getting better over time.
The build quality of our Mach E is very solid for a second-year car.
EVERY car is far from perfect. We have owned many cars from Japan, Europe, and North America over the past 30 years and they all have some issues. Today even the worst quality cars are better than many built in the 1960s to the 1980s. I have had many cars last well past 150K miles with normal maintenance and several that required transmissions and/or engine repairs.
It's a car use it as such. If you think more of it more power to you. I have been a fanboy of many brands in the past and it doesn't change the fact that it is still a car.

 

[Ninja4hire]

I feel like the OP is laughing somewhere on how long this thread is.

 

[jimhebert111]

I am driving my car everywhere I can. I love driving it. Why worry about what you cannot control?

Sure, be prepared, but stop worrying. You have the forum to help you, and you are fortunate you found it. Because so many people here will take valuable time out of their day when you have a problem. Be confident and be prepared, and drive your freaking car!

Certainly very nice and informative; but, positively thinking people are the most important part for me. Every time I get in my MME, I smile. First time ever. I'm 82.

 

[JoeDimwit]

So weird that so many people are mocking this guy with "smell ya later" type comments when he is 100% right.

We all are okay with being on the bleeding edge of technology and know that it comes with certain risks. The risk he brings up is OBVIOUSLY genuine.

I am driving the Mach-E on a 400-mile round trip from NYC to Saratoga Springs this weekend and made sure to take the time to relearn all of the correct tow points, remember not to park nose in, and other things like that because my 50k+ car has a known issue (wasn't known when I bought it) of turning into expensive paper weight bricks.

I'm not complaining because again, I am okay with being on the cutting edge of these things but would be really cool of Ford to, you know, fix the damn problem.

For most people, the potential issue may never rear its head. So, Ford is using the software to protect vehicles that do encounter the issue from bricking, AND as a sorting feature to insure the vehicles that do encounter the problem get repaired. Hopefully, once they have the cars that break fixed they will begin to update/repair the other vehicles.

As someone who’s car is in the dealership service department right now getting the HVBJB replaced, I approve wholeheartedly of this approach.

 

[Bongjovi]

Compatibility With what? The car is what it is. It isn't going to suddenly become incompatible with itself. This aspect of the EV market actually is superior feature to standard ICE.


Now if you are worried about Carplay, Android Auto, well that seems like an industry wide issue once a car leaves the factory and exponentially worse in non-OS driven EVs. In fact the MME probably has a much longer lifecycle due to the ability to update the entire OS.

I'm honestly confused with your statement. Ford isn't going to out-program the ability of the center console or any aspect of the car. They also aren't going to be adding components which have a heavier requirement at any point ever.

check out this thread where I have been sharing my saga over the front camera issue and software from Ford.

https://www.macheforum.com/site/thr...not-available-errors.18710/page-4#post-483055

 

[AndyR]

So, you are saying the car works fine, you are just worried? I guess any car could break down on a trip, happens every day...

 

[awp0]

For most people, the potential issue may never rear its head. So, Ford is using the software to protect vehicles that do encounter the issue from bricking, AND as a sorting feature to insure the vehicles that do encounter the problem get repaired. Hopefully, once they have the cars that break fixed they will begin to update/repair the other vehicles.

As someone who’s car is in the dealership service department right now getting the HVBJB replaced, I approve wholeheartedly of this approach.

I approve this approach, provided some of the speculation you described is actually going to happen. Right now the official Ford FAQ describes the software update as the fix, and says absolutely nothing about replacing hardware in the 48,924 affected vehicles.

This conversation would be a lot different if they told us: "we're racing to outfit our dealers with equipment and training to replace the HVJBJ on all affected cars during the next 6 months, but rest assured that the software update will help limit the impact in the meantime"

 

[madredhatter]

For most people, the potential issue may never rear its head. So, Ford is using the software to protect vehicles that do encounter the issue from bricking, AND as a sorting feature to insure the vehicles that do encounter the problem get repaired. Hopefully, once they have the cars that break fixed they will begin to update/repair the other vehicles.

As someone who’s car is in the dealership service department right now getting the HVBJB replaced, I approve wholeheartedly of this approach.

I generally agree; however, it would be nice if Ford came out and said that the ultimate plan is to offer HVBJB replacements to all cars with the original specification once there are sufficient parts available. Alternatively, if the issue is remote enough and the software fix sufficiently mitigates the risk, some more detail about how it's working and what the likelihood of failure is following the fix may be sufficient to put people at ease. At the moment, it's a shame that the issue is undermining confidence to the point that people are changing their driving behavior. That's not good from a reputation standpoint.

 

[rhougey]

I cannot rely on it to take a trip of several hundred miles to see my relatives. I cannot take the chance of having my car brick.

I have been taking a several hundred mile trip in my MME almost every single week for more than a year. At 31K miles now, I haven't pumped a single drop of gasoline into it, and I haven't spent more than $400 on electricity for it. It is a comfortable road car. The car has never left me stranded or needed a rescue of any sort. You may be over-reacting to a known, but fairly uncommon problem.

 

[bcaceres]

To the OP, take it with a grain of salt when reading forums. You've been a forum member since January of 2022 according to your profile and yet you have 1 thread and 2 messages accredited to your profile. The mere fact that you were not posting a lot is probably because you were not having any problems -- that is true for most people.

Most people only post something online when there is a problem, so the voice of complaint gets magnified. I am betting the vast majority of Mach-E owners are having no problems road-tripping in their car. But I guarantee you that the vast majority of those who have a problem will find this forum, join and post because they are frustrated and are looking for advice on a quick solution or just looking to share their grief.

You can jump on a Tesla forum and everybody is complaining about their interior dash pieces not being securely fastened, their exterior paint not being properly applied, their fenders not matching up with the lines on their bumpers, even electrical problems like power windows not working or worse total battery failures (which can be a blessing in disguise if under warranty and not stranded far from home).

The point I am trying to make is that most people like their Teslas. Most like their Mach-E's. Most like their Nissan Leafs. Forums magnify the negative. I understand if you have experienced a problem and are fed up that it might be time to ditch your Mach-E and try something else, but don't let the bad experiences of others posted online scare you. If I did that, I could never buy anything from an online retailer because there are always bad reviews that say a product did not work at all.

Anyway, you are going to be hard-pressed to find an electric car that does not have its issues. My brother-in-law loves his Tesla Model 3 and Tesla Model X. He raves about them, and yet he has complained to me about a host of problems that I have never had on my Nissan or my Hondas. From a total battery failure on a road trip in his Model X to a trim piece over the front wheel coming off in a car wash and having that disable beta FSD functions because that piece contained some sensor used by FSD. He has waited weeks for Tesla service for some things and others things were fixed right away.

Keep in mind that the Hyundai Ioniq 5 (I think that is the car you mentioned) will not qualify for any tax credit in the US as of Tuesday August 15 since it is not built in North America. In fact, very few vehicles will qualify through the end of the year (Mustang Mach-E does make the list), but even fewer may qualify come 2023 once manufacturers report their battery sourcing to the government. Do your homework on the tax credit before shopping for a new car (your profile said you were in the USA).

 

[KyloRen]

Although the Mach e has many fine features, I cannot rely on it to take a trip of several hundred miles to see my relatives. I cannot take the chance of having my car brick. The software update plainly does not adequately resolve this issue. It is untenable that Ford will not properly address this problem. I am going to sell this vehicle and buy something that I can rely on

Everyone has a threshold, and I guess you have reached yours. Good luck. Please do let us know what you end up buying next. You might need to go with some 3rd -4th gen EVs like Leaf etc, as everyone else with their latest car being introduced will have some issue or other.
I have been patiently waiting for MachE, after considering every other option (on paper ofc). I do hope Ford will get their act together fast from these growing pains.

 

[All Hat No Cattle]

It is a little weird to make your first post one that tells us that you're leaving. We never knew you were there!

That is the problem. As much as we would like the world to rotate around our forums, the vast majority of MME owners are not on here, or are not interested enough to register.

I would give credit to the OP for posting what he did, and would hope that other lurking or registered owners do the same if they finally give up on their MME.

How else is Ford ever going to know what is actually going on? Does Ford really want to be the Range Rover or Jaguar of electric vehicles?

Jaguar and Land Rover models have long been plagued by quality and reliability issues globally. In the most recent (2020) What Car? Reliability Survey, Land Rover finished last out of 31 car makers, with a score of 78.2%, almost 10% worse than the brand directly above it.

Definition of a/the squeaky wheel gets the grease/oil
—used to say that someone who complains or causes problems is more likely to receive attention or help than someone who stays quiet and does not cause problems

And I say this as the owner of over 9,000 shares of Ford, definitely not a Tesla lover.

Somebody has to be #1, why can't it be Ford?

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