Hands free BlueCruise??

macchiaz-o

Well-Known Member
First Name
Jonathan
Joined
Nov 25, 2019
Threads
168
Messages
8,130
Reaction score
15,229
Location
🔑 ]not/A/gr8'Place.2.store-mEyePassword[ 👀
Vehicles
MY21 J1 Premium RWD SR
Country flag
Called Ford Customer Support just now. It's not activated fully. The support rep looked at my VIN account and said I should receive an email in March offering me 1 year free full hands free Blue Cruise. Once I accept the offer it will then be totally functional.
? I think they're confused... My Mach-E is "job 1" and will eventually get that 1 year of BlueCruise turned on. Your car is "job 2" and shipped with BlueCruise software already loaded and ready to go, prepaid for three years.

What speed limit did you set for cruise control?
Sponsored

 
OP
OP
Nacho

Nacho

Member
First Name
Max
Joined
Feb 10, 2022
Threads
1
Messages
7
Reaction score
3
Location
35004
Vehicles
2021 Mach E GTPE
In 1,500 miles mostly in the mid 70's. Never over 80.
The Ford customer support rep said just this morning they had their third class on Blue Cruise so it was fresh on her mind
 

JCHLi

Well-Known Member
Joined
Jun 28, 2020
Threads
22
Messages
1,483
Reaction score
2,282
Location
Michigan
Vehicles
2021 Mustang Mach-E First Edition
Country flag
In 1,500 miles mostly in the mid 70's. Never over 80.
The Ford customer support rep said just this morning they had their third class on Blue Cruise so it was fresh on her mind
It may be fresh on their mind, but I'd wager the wrong info is fresh on their mind.
 

ponEpwr

Well-Known Member
First Name
Nathan
Joined
Dec 21, 2021
Threads
1
Messages
181
Reaction score
175
Location
Kansas
Vehicles
GTPE, F-150
Country flag
Speaking of blue cruise.... Is there a detailed map that actually shows the highways yet? Ford's website has said the map is coming soon....for about 6 months now.
 

RickMachE

Well-Known Member
Joined
Jul 1, 2021
Threads
199
Messages
12,973
Reaction score
17,627
Location
SE MI
Vehicles
2022 Mach-E Premium 4X, 2022 Lightning Lariat
Country flag
In 1,500 miles mostly in the mid 70's. Never over 80.
The Ford customer support rep said just this morning they had their third class on Blue Cruise so it was fresh on her mind
Log into your Ford Account, then Vehicle Dashboard, and go to Connected Services and click on Manage Services (on a computer, not in the FordPass app). It should show you BlueCruise and you should be able to activate it.

Rep is wrong.
 


WyldStallyn

Well-Known Member
First Name
Jody
Joined
Feb 7, 2022
Threads
8
Messages
523
Reaction score
597
Location
New Hampshire
Vehicles
2021 Mach-E GTPE
Country flag
The activation should be the issue. I received my GTPE at about the same time but I had already activated BlueCruise so I have been able to use it with no issues until yesterday. I was trying to get the IOS FordPass app to recognize that PAAK is active (even though PAAK works fine) and in the multiple resets and reactivations I lost my BlueCruise. I just went in to Connected Services again and clicked "manage" which now has BlueCruise as activation pending. Hopefully it will reactivate before my 800 mile drive tomorrow.
 

Neil4Real

Well-Known Member
Joined
Jul 8, 2021
Threads
15
Messages
3,201
Reaction score
2,893
Location
Southern California
Vehicles
Mach-E GT Performance Edition - Shadow Black
Country flag
In 1,500 miles mostly in the mid 70's. Never over 80.
The Ford customer support rep said just this morning they had their third class on Blue Cruise so it was fresh on her mind
Just use the link I sent you and activate it. She's just plain wrong, you already paid for 3 years when you bought the car that starts from when you officially activate BlueCruise.
 

DevSecOps

Well-Known Member
First Name
Todd
Joined
Sep 22, 2021
Threads
69
Messages
4,739
Reaction score
11,485
Location
Sacramento, CA
Vehicles
'21 Audi SQ5 / '23 Rivian R1T / '23 M3P
Occupation
CISO
Country flag
are you sure your also pressing the right side "ok" button after turning on BC?
That's completely unnecessary and has no effect on its functionality. It will go away if you don't hit ok.

@Nacho ... The rep even said in March you should have received an email. The GTs didn't even exist in March which immediately means she's not well informed. Take the steps outlined by everyone else.

Log into your account and verify it's activated.
Ensure that you're on a Bluecruise handsfree enabled road. Even if the road doesn't have handsfree it still says "Bluecruise available" and it's very confusing.

Since I assume your location is AL. Look at this map. Does the road you're driving appear to be one in blue?

Ford Mustang Mach-E Hands free BlueCruise?? Screenshot_20220211-111049
 
Last edited:

babgvant

Well-Known Member
First Name
Andrew
Joined
Jan 29, 2022
Threads
10
Messages
152
Reaction score
110
Location
Chicago
Vehicles
Mach-E GT PE
Occupation
Software Developer
Country flag
My GTPE has it activated, and it works really well on the roads that it works on :). Communication that it doesn't support the road isn't great.

No hands required on the wheel, but it complains really quickly if you "take your eyes off the road" for any length of time.
 

madcobra07

New Member
First Name
Steve
Joined
May 19, 2022
Threads
0
Messages
1
Reaction score
0
Location
Austin
Vehicles
Ford Mustang Mach-E
Country flag
Did you ever get your hands free BlueCruise to work? I was in a similar situation since I got mine for about 2 months now, and Ford finally activated it last week after several calls to Ford Connected Services.
 

MyLittlePony2022

Well-Known Member
First Name
William
Joined
Jul 17, 2021
Threads
34
Messages
748
Reaction score
728
Location
SF Bay Area, California
Vehicles
2022 "Mach-E Auto" GTPE, Cyber Orange
Country flag
Along the same topic of BlueCruise, did anyone notice that their is an experiation date on Bluecruise? I was setting up my Blue Oval and noticed that BlueCruise expires in about 2 years (on my 2022 MME). Does that mean I have to pay Ford for a yearly subscription, after the experiation?
 

Neil4Real

Well-Known Member
Joined
Jul 8, 2021
Threads
15
Messages
3,201
Reaction score
2,893
Location
Southern California
Vehicles
Mach-E GT Performance Edition - Shadow Black
Country flag
Along the same topic of BlueCruise, did anyone notice that their is an experiation date on Bluecruise? I was setting up my Blue Oval and noticed that BlueCruise expires in about 2 years (on my 2022 MME). Does that mean I have to pay Ford for a yearly subscription, after the experiation?
Yes, but it remains to be seen what the price will be. Hopefully it stays at $200 annually.
Sponsored

 
 




Top