Optional Product Improvement Program 21G01 - BlueCruise Programming

[RickMachE]

Once I accessed the EA webpage, it jogged my memory. When I tried to sign up last year, I got that same screen. I signed up for the waitlist. AFAIK, I was never enrolled in EA.

So another success on a non-EA car!

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[louibluey]

Well I'll tell you how I think this is going to go...

I think there's going to be a SSM or similar that comes out and tells the techs that for people that are stuck at 358 that they need to confirm that the GWM is at a certain version, and that if it is that they are to perform a PMI on the APIM to see if that fixes the problem. Or a variation of that. They just did something similar on the IPC, and it was determined that the reason the IPC wasn't updating was that the GWM was at the wrong version of software, and needed a PMI to force it to update.

The techs all have that TAC hotline they can call, and I'm sure that's happening everyday concerning the 21G01 procedures.

The big thing here is to not give up and accept the vehicle back without BC working and letting the dealership close out the workorder as completed when it's not.

Mike

I am willing to give it another try. Last try I did PMI GWM and APIM, no luck. But, we also established that I am at GWM EKK, not EKL. Your note says if GWM is at EKL, what if it is not at EKL? I wonder if PMI IPC might get things going. Alright, let's see. Tell me if you think of something else to try.

 

[GrumblesTheDog]

What exactly does the PMI operation do? I get that the intent is (generally) for when you are replacing a module and need to reinstall the firmware, I think. But what if you do it to a module without installing a different one? Does that just essentially revert the module to an old software state? Or does it reapply the current level of software to it, like if you could repeat an update for a module that's already up to date?

 

[Blue highway]

End of Day 8 Car is still at the dealer and no BC and no plan. Dealer is out of patience. My wife is out of patience, wants her daily driver back. Dealer has called the hotline, but no ideas coming back from Ford. I've called the Ford Customer Service line again... I have a case number but can't even get a returned call let alone a progress update or a plan.

The Bad News: FDRS shows no updates available, as of this afternoon. There is no proven path to success for non EA cars.

The Good News: eh not really any today

Per Mikes post above, I'd like to have the dealer at least try the PMI (PMI the Gateway and APIM) but the dealer is done doing anything till they hear back from Ford.... and they are getting crickets.

Ford really put the d in disappointment.

What would you do?
A) Wait it out with the car at the dealer?
B) Bring the car home not working?
C) Other?

 

[GrumblesTheDog]

@Blue highway - I would just take the car back. BC (and adaptive cruise control) may not be working but the car seems to otherwise be entirely functional. It's a pain in the ass to bring it back when Ford has a solution, but if that's in a week or two then it's a long time without an otherwise working vehicle.

 

[benk016]

Well I'll tell you how I think this is going to go...

I think there's going to be a SSM or similar that comes out and tells the techs that for people that are stuck at 358 that they need to confirm that the GWM is at a certain version, and that if it is that they are to perform a PMI on the APIM to see if that fixes the problem. Or a variation of that. They just did something similar on the IPC, and it was determined that the reason the IPC wasn't updating was that the GWM was at the wrong version of software, and needed a PMI to force it to update.

The techs all have that TAC hotline they can call, and I'm sure that's happening everyday concerning the 21G01 procedures.

The big thing here is to not give up and accept the vehicle back without BC working and letting the dealership close out the workorder as completed when it's not.

Mike

This actually tracks with what I'm seeing. The car I was doing updates on has the IPC update that won't clear. It flashed everything successfully, but I think one of the config parts isn't finalizing. I have no GWM updates showing for that car but its sitting at EKK instead of EKL as expected.

So if the APIM update that is needed is triggered after the IPC update, that would make sense why it hasn't come up for this car at all.

The Thing that would really help, is if we knew what versions these modules needed to be at, and what order they need to go in if a PMI is needed so we're not just trying PMI on each module until more updates pop up.

 

[SnBGC]

mine was definitely there over the weekend (carbonized grey, awd, ex range), but the service advisor told me it was successful

I am guessing you found out that wasn't the case. Correct?
I received a message from San Tan about an hour and half ago saying they are having problems installing BlueCruise software and needed to keep it longer. I texted back to say that my loaner car was only approved for 2 days so I'll be returning it today and picking up my car.

I received a phone call 10 minutes later where they said not to worry about the loaner car, they won't charge me extra and they asked for a chance to work with the Ford Hotline and figure it out.
I am fairly certain the hotline won't be of any help in this circumstance. I know I SHOULD just go and pick up my car but I feel like giving them 24 more hours as a gesture of good will. I know it's not their fault at the dealership.....they are doing their best IMO.

On the bright side.....both glass recalls were complete yesterday as promised. I don't really care about BlueCruise anyway. If that software is this hard to install via cable or OTA then it will be a cold day in hell before I trust my life using the thing. It will be hands on the wheel for me either way.

In all honesty......I totally expected it to go this way. I never had much faith that these promised enhancements would ever materialize. From my point of view, I purchased the car with whatever capabilities it had at the time. Anything that comes afterwards is a bonus. If it doesn't come then nothing lost on my end. I am happy either way. Just as long as I get my car back in the same working order as when I left it there then I'll be fine.

 

[SnBGC]

Well I'll tell you how I think this is going to go...

I think there's going to be a SSM or similar that comes out and tells the techs that for people that are stuck at 358 that they need to confirm that the GWM is at a certain version, and that if it is that they are to perform a PMI on the APIM to see if that fixes the problem. Or a variation of that. They just did something similar on the IPC, and it was determined that the reason the IPC wasn't updating was that the GWM was at the wrong version of software, and needed a PMI to force it to update.

The techs all have that TAC hotline they can call, and I'm sure that's happening everyday concerning the 21G01 procedures.

The big thing here is to not give up and accept the vehicle back without BC working and letting the dealership close out the workorder as completed when it's not.

Mike

When Tim from San Tan Ford called me to ask for another day to try and get 21G01 installed.....he said the IPC was the sticking point.

And in case anyone wants to know......I am not in Early Access nor have I ever looked into it. (not sure that matters but putting it out there just in case...)

 

[louibluey]

Well I'll tell you how I think this is going to go...

I think there's going to be a SSM or similar that comes out and tells the techs that for people that are stuck at 358 that they need to confirm that the GWM is at a certain version, and that if it is that they are to perform a PMI on the APIM to see if that fixes the problem. Or a variation of that. They just did something similar on the IPC, and it was determined that the reason the IPC wasn't updating was that the GWM was at the wrong version of software, and needed a PMI to force it to update.

The techs all have that TAC hotline they can call, and I'm sure that's happening everyday concerning the 21G01 procedures.

The big thing here is to not give up and accept the vehicle back without BC working and letting the dealership close out the workorder as completed when it's not.

Mike

Well, no joy for Louiebluey.

For info, I had no modules that did not update correctly, no modules stuck in the list. My SW Update list is empty.

I started by an IPC PMI, moved to a GWM PMI (still EKK afterwards), then for good measure did the APIM PMI. No change.

I have nothing pending, all previous updates went fine according to FDRS. Of course I did them before the detailed instructions. I am all in on following Ford directions, but I did not have them yet weeks back with the hours of updates that got me to 358.

Unless someone finds a specific procedure that works, I guess I am done pushing my luck before a couple of holiday trips this week.

 

[louibluey]

What exactly does the PMI operation do? I get that the intent is (generally) for when you are replacing a module and need to reinstall the firmware, I think. But what if you do it to a module without installing a different one? Does that just essentially revert the module to an old software state? Or does it reapply the current level of software to it, like if you could repeat an update for a module that's already up to date?

I just said okay, when FDRS said power down to replace the module, then told it the module was replaced, and let it proceed to program or configure the same module, now the "new" one. But, I feel like I am just spinning wheels at this point. I do not see any changes in module version, and nothing is populating my SW Update list which is empty.

It would be fun to have a DIY fix, but it is looking more like waiting for either the next Ford advisory, or maybe even waiting for my eventual OTA.

 

[Somnus]

Well I ran the GWM update and once that finished, the APIM update appeared. I ran that update, reset the APIM twice and...

another non Early Access success!

why Ford's servers just barely figured out what was going on with my car I will never know, but they are getting there, slowly but surely.

 

[Blue highway]

Well I ran the GWM update and once that finished, the APIM update appeared. I ran that update, reset the APIM twice and...

another non Early Access success!

why Ford's servers just barely figured out what was going on with my car I will never know, but they are getting there, slowly but surely.

SOOOO Gooood! Now if this can be repeated by my dealer...

Was the GWM update available in FDRS or did you get it through PMI?

 

[Mike G]

This actually tracks with what I'm seeing. The car I was doing updates on has the IPC update that won't clear. It flashed everything successfully, but I think one of the config parts isn't finalizing. I have no GWM updates showing for that car but its sitting at EKK instead of EKL as expected.

So if the APIM update that is needed is triggered after the IPC update, that would make sense why it hasn't come up for this car at all.

The Thing that would really help, is if we knew what versions these modules needed to be at, and what order they need to go in if a PMI is needed so we're not just trying PMI on each module until more updates pop up.

Here's what I was refering to:

https://www.f150gen14.com/forum/threads/ecu-module-programming-guide-using-fdrs.8249/post-199221

I understand it says it's for the F-150, but I would just suggest that it's a 'clue' about where a problem may lie and a possible path forward.

I don't have a list of all the software "DID"s that go with each module and I'm not sure where to find one. I'm going to investigate that though cause I know there must be a list somewhere.

Mike

 

[Somnus]

SOOOO Gooood! Now if this can be repeated by my dealer...

Was the GWM update available in FDRS or did you get it through PMI?

It was in the SW Updates list first thing this morning. no PMI required

 

[nmundo]

To throw my 2¢ into the EA/non-EA thing. I'm stuck at 244 with FDRS showing no updates and I'm in EA. Got the email from ford 2 weeks ago telling me to take it to a dealer to have BC installed. Still nothing in FDRS. So I don't think EA status has anything to do with it

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