POST Recall Software HVBJB Failure

[scoopman]

Well, this is a cluster of fuck shit. The shop foreman called me and insisted the car is perfect. He drove it for a few miles and the DTC didn't come back. Thanks to @Mach-Lee I read for him what the workshop manual states for the DTC that was present, P0ADE, and that he has to drop the pack and check. He was clearly taking offense, just like @scoopman is experiencing, and saying the "owner's manual" is a lot different and doesn't tell you everything and he's just going by the book... I kept saying this is the explicit workshop/service manual he has access to. Put in my DTC and you'll see. "Well, it's gone now, if it comes back when you drive it some more, then I can do that. I'm just trying to protect the dealer and make sure we get paid. If I just drop the pack, Ford won't reimburse us a dime." I explain again, no dice. He says he'll try and drive aggressively tomorrow on the 73 to try and trigger it himself.

What the ever living hell. I told them to call the hotline when I dropped the car off and told him to again this time. He said they're closed now, but he'll call tomorrow and only if the DTC comes back will he call them.

Talked to the service manager, he said he'll look into it but has to go by what the shop foreman says, he knows the car better than anyone else.

That is INSANE.

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[avboughtmache]

@Neil4Real what's the mileage on your GTPE?

I have a GT with just 4000 miles and I'm counting the days....

 

[Logal727]

he knows the car better than anyone else.

I would have said “thanks for the laugh”

 

[Neil4Real]

@Neil4Real what's the mileage on your GTPE?

I have a GT with just 4000 miles and I'm counting the days....

4,762 miles, but it’s clearly not related too much to mileage, as @scoopman had a fresh HVBJB and it failed after 1,000 miles.

 

[DevSecOps]

Well, this is a cluster of fuck shit. The shop foreman called me and insisted the car is perfect. He drove it for a few miles and the DTC didn't come back. Thanks to @Mach-Lee I read for him what the workshop manual states for the DTC that was present, P0ADE, and that he has to drop the pack and check. He was clearly taking offense, just like @scoopman is experiencing, and saying the "owner's manual" is a lot different and doesn't tell you everything and he's just going by the book... I kept saying this is the explicit workshop/service manual he has access to. Put in my DTC and you'll see. "Well, it's gone now, if it comes back when you drive it some more, then I can do that. I'm just trying to protect the dealer and make sure we get paid. If I just drop the pack, Ford won't reimburse us a dime." I explain again, no dice. He says he'll try and drive aggressively tomorrow on the 73 to try and trigger it himself.

What the ever living hell. I told them to call the hotline when I dropped the car off and told him to again this time. He said they're closed now, but he'll call tomorrow and only if the DTC comes back will he call them.

Talked to the service manager, he said he'll look into it but has to go by what the shop foreman says, he knows the car better than anyone else.

So let's do this chronologically so we can all laugh:

1 - Ford admits they have designed an inferior part that causes cars to brick
2 - Ford issues a recall via software to hopefully catch this before it happens
3 - Ford issues an order for dealers to replace the HVBJB to prevent total failure if not already failed when said software detects such an issue.
4 - Dealer clears the code and puts you back on the road without doing a damn thing.

So ... what is the point of the recall???? From this example I guess the point is to waste our time and make us look like fools.

 

[Logal727]

I don’t understand why he thinks he can’t bill for it if it’s in the service manual. Id just tell him it’s be easier to get it done now rather than you bugging him again.

 

[Neil4Real]

So let's do this chronologically so we can all laugh:

1 - Ford admits they have designed an inferior part that causes cars to brick
2 - Ford issues a recall via software to hopefully catch this before it happens
3 - Ford issues an order for dealers to replace the HVBJB to prevent total failure if not already failed when said software detects such an issue.
4 - Dealer clears the code and puts you back on the road without doing a damn thing.

So ... what is the point of the recall???? From this example I guess the point is to waste our time and make us look like fools.

It really is ridiculous the code clears and doesn’t come back unless the conditions are met again that would cause it to flag a failure is imminent. It is also INSANE there isn’t a bulletin related to this already. Obviously, the tech can and should just do his job, but if there was a TSB it would at least come up with the DTC in FDRS. Crazy they have to hold their hands sooo much, but it’s just something they should already know is necessary when they had to send out a bulletin to make sure their FDRS work stations are connected to the internet and don’t go sleep when doing an update, which I would just see as common sense.

 

[Scooby24]

It really is ridiculous the code clears and doesn’t come back unless the conditions are met again that would cause it to flag a failure is imminent. It is also INSANE there isn’t a bulletin related to this already. Obviously, the tech can and should just do his job, but if there was a TSB it would at least come up with the DTC in FDRS. Crazy they have to hold their hands sooo much, but it’s just something they should already know is necessary when they had to send out a bulletin to make sure their FDRS work stations are connected to the internet and don’t go sleep when doing an update, which I would just see as common sense.

Just in case there is an honest miscommunication and risk of them not being reimbursed, is there potentially a first step to reset the DTC and see if it comes back before they can proceed with the next step which is to complete the replacement?

 

[Neil4Real]

Just in case there is an honest miscommunication and risk of them not being reimbursed, is there potentially a first step to reset the DTC and see if it comes back before they can proceed with the next step which is to complete the replacement?

Perhaps but he said he didn’t look it up at all. He just said “EVs are tricky and you got to update the modules and get ‘‘em all communicatin’ again”

 

[one5460]

[QUOTE="Neil4Real, post: 459711, member: I read for him what the workshop manual states for the DTC that was present, P0ADE, and that he has to drop the pack and check. He was clearly taking offense

Let me preface this by saying I know you need a hvbjb and you just want your car fixed but...
If you're telling a tech how to do his job you're gonna have a bad time.

He slaps that junction block in and Ford denies the warranty claim its on his ass and his paycheck. This is probably is first experience with this issue and I doubt he spends his spare time surfing Mach-e forums to stay abreast on disgruntled events.

If they give it back just go make it fail. If it doesn't? Then happy motoring!

The dealer or tech not getting paid should be of no concern to the customer. None! There is a recall and a procedure to follow. When they follow it, then they're doing their job. Ford already did the necessary troubleshooting.

 

[phil]

Perhaps but he said he didn’t look it up at all. He just said “EVs are tricky and you got to update the modules and get ‘‘em all communicatin’ again”

 

[WyldStallyn]

Most, if not all, procedures I have seen (before the new DTC’s) instruct to see if the DTC clears and then returns so I’m not surprised that this happened. Considering these DTC’s require replacement of the HVBJB per the service manual, they should be persistent (with a defined reset procedure).

 

[Neil4Real]

Most, if not all, procedures I have seen (before the new DTC’s) instruct to see if the DTC clears and then returns so I’m not surprised that this happened. Considering these DTC’s require replacement of the HVBJB per the service manual, they should be persistent (with a defined reset procedure).

Which is why I was pretty calm and understanding about it at first. I explained how I understood the general first step of DTCs is to see if they clear and don’t come back, but then I tried to point him in the right direction, well the very specific direction lol, and he just wouldn’t budge.

I think the funniest part is that all my DTCs cleared off the bat on retest, as expected, and yet he spent 2 hours still re-updating modules that threw DTCs and a few random ones he just felt the need to do (even though all future self tests were just perfect greens after each module update) and then reset the APIM. None of that was called for at all, but asking him to look up the DTC for the actual error of concern is met with defiance lol.

 

[macchiaz-o]

I tested out the "limp mode" a bit before I took it in. I wouldn't really even call it a limp mode actually. On streets, it is exactly the same, still had passing power, etc. On the freeway, it was similar to an ICE getting to speed, obviously a non-performance ICE, but had no problem getting there. At 70 mph, it still had some passing power, but not much.

Interesting. This lines up with what I experience when I get the "drive mode not available" message. Perhaps a similar self-preservation failsafe? But also, I think I notice reduced AC output.

The funniest thing... Unbridled Extended actually worked

... except for this part. When it says "drive mode not available" it means it. The vehicle goes to Engage jail until next key cycle.

 

[GreenCar]

So let's do this chronologically so we can all laugh:

1 - Ford admits they have designed an inferior part that causes cars to brick
2 - Ford issues a recall via software to hopefully catch this before it happens
3 - Ford issues an order for dealers to replace the HVBJB to prevent total failure if not already failed when said software detects such an issue.
4 - Dealer clears the code and puts you back on the road without doing a damn thing.

So ... what is the point of the recall???? From this example I guess the point is to waste our time and make us look like fools.

Any suggestion to some of us who are trying to decide whether one should or should not to take delivery of MME in the dealer lot? Is it even worth it to purchase MME at this point?
Help DevSecOps much appreciated!

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