Problems With a Day Old 23' Premium

[Mach-Lee]

Just an update- At the moment all of my issues are still unresolved. Blue Cruise hasn't yet turned on. My friend just took delivery of a 2023 Premium as well and is experiencing similar issues.

I'm going to have to take my car into the dealership to get it resolved.

OK, I'm going to give you some things to try if you'd rather fix it yourself.

First pull fuses #11 (TCU) and #21 (GWM) under the glove box for 5+ minutes (set a timer). Reinstall and drive the car for a few minutes. Then check the BlueCruise maps expiration date (should say 13-04-2023) and TCU status in Bezel diagnostics (should say provisioned).

If that doesn't work, then follow this:

2023 Model Year vehicles with BlueCruise should update the maps automatically. Ensure that the connectivity settings are enabled and that OTAs are enabled. If all settings are enabled, then ensure that the vehicle is authorized in FordPass. If it is not, then authorize the vehicle to the app, and then determine if the date updates. If it does not, then carry out 10 key cycles and check to see if the date updated. If the date did not change, then carry out a master reset on the SYNC system, authorize the vehicle in FordPass again, and then cycle the key 10 times.

Let me know what works and what doesn't to update the map expiration.

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[ragequit310]

OK, I'm going to give you some things to try if you'd rather fix it yourself.

First pull fuses #11 (TCU) and #19 (GWM) under the glove box for 5+ minutes (set a timer). Reinstall and drive the car for a few minutes. Then check the BlueCruise maps expiration date (should say 13-04-2023) and TCU status in Bezel diagnostics (should say provisioned).

If that doesn't work, then follow this:

2023 Model Year vehicles with BlueCruise should update the maps automatically. Ensure that the connectivity settings are enabled and that OTAs are enabled. If all settings are enabled, then ensure that the vehicle is authorized in FordPass. If it is not, then authorize the vehicle to the app, and then determine if the date updates. If it does not, then carry out 10 key cycles and check to see if the date updated. If the date did not change, then carry out a master reset on the SYNC system, authorize the vehicle in FordPass again, and then cycle the key 10 times.

Let me know what works and what doesn't to update the map expiration.

I appreciate the help and guidance - however, although I'm a technical person, I am not going to do anything to this car that might disturb the warranty. Ford needs to provide me a car with all of the features working.

I'm going to try to get these problems resolved by Ford with thorough documentation.

 

[Jonno21]

OK, I'm going to give you some things to try if you'd rather fix it yourself.

First pull fuses #11 (TCU) and #19 (GWM) under the glove box for 5+ minutes (set a timer). Reinstall and drive the car for a few minutes. Then check the BlueCruise maps expiration date (should say 13-04-2023) and TCU status in Bezel diagnostics (should say provisioned).

If that doesn't work, then follow this:

2023 Model Year vehicles with BlueCruise should update the maps automatically. Ensure that the connectivity settings are enabled and that OTAs are enabled. If all settings are enabled, then ensure that the vehicle is authorized in FordPass. If it is not, then authorize the vehicle to the app, and then determine if the date updates. If it does not, then carry out 10 key cycles and check to see if the date updated. If the date did not change, then carry out a master reset on the SYNC system, authorize the vehicle in FordPass again, and then cycle the key 10 times.

Let me know what works and what doesn't to update the map expiration.

At the same time stand on one leg wave your right arm in the air and recite the Mach-E manual backwards. ? Technology shouldn't be this difficult. It's supposed to help humanity not hinder.

 

[Pushrods&Capacitors]

I appreciate the help and guidance - however, although I'm a technical person, I am not going to do anything to this car that might disturb the warranty. Ford needs to provide me a car with all of the features working.

I'm going to try to get these problems resolved by Ford with thorough documentation.

Well, if you think simply pulling and reinstalling 2 fuses will affect your warranty, then have fun at the dealer. Pulling/replacing fuses is not a warranty-denying act.

 

[mfbrown]

I have both a 2021 and 2023 and the 2023 is not working with BlueCruise yet. Brought it home on 12/23, so it may not be active yet. At some point (not sure where I saw it, because I can't find it now), I saw the license on BlueCruise said it expired 12/2022 which may be why it isn't working right now.

By the way, in reading this thread I learned that the reason my iPhone 12 Pro charging was hit and miss on my '21 is because a real problem. It was always frustrating, but I figured it wasn't seating well. Glad to know it is a real problem. I will get that fixed!!! Works fine on my '23. And yes, the iPhone will warm up during charging.

 

[empowah]

Yup, I'm having the same issue with BlueCruise on my November 2022 built MY 2023 Select: https://www.macheforum.com/site/threads/bluecruise-subscription-on-23-select-not-working.24625/

The BlueCruise map was expired upon delivery (December 10, 2022) and there are no software updates available.

 

[ragequit310]

Just an update. I took it to the dealership after waiting 2 weeks for an appointment. I had the technician at the dealership use his phone and he confirmed that his phone got really hot during the 15 minutes we spoke. They spent another two weeks working on the car and sent me this email.

We have diagnosed the Mach-E and for the BlueCruise concern. We don't have any available updates at this time. Ford is aware of the problem, but they haven't released an update that will enable that feature. ​

​

We proceeded to check the wireless charger and they confirmed it was working as designed. The phone is charging and not overheating. They found no codes in the system.​

​

We fixed the liftgate and its opening and closing as designed.​

​

This is the latest update I have and for the moment the vehicle is ready. Please let me know if you have any questions. Thank you.​

Basically they are not going to fix any of the issues. I had found a problem with the lift gate not opening properly that they fixed but besides that I'm out of luck.

I'm really upset. With the recent price drop on EVs I wish I purchased something else. Ford is terrible.

 

[MachEMaster]

Just an update. I took it to the dealership after waiting 2 weeks for an appointment. I had the technician at the dealership use his phone and he confirmed that his phone got really hot during the 15 minutes we spoke. They spent another two weeks working on the car and sent me this email.

We have diagnosed the Mach-E and for the BlueCruise concern. We don't have any available updates at this time. Ford is aware of the problem, but they haven't released an update that will enable that feature. ​

​

We proceeded to check the wireless charger and they confirmed it was working as designed. The phone is charging and not overheating. They found no codes in the system.​

​

We fixed the liftgate and its opening and closing as designed.​

​

This is the latest update I have and for the moment the vehicle is ready. Please let me know if you have any questions. Thank you.​

Basically they are not going to fix any of the issues. I had found a problem with the lift gate not opening properly that they fixed but besides that I'm out of luck.

I'm really upset. With the recent price drop on EVs I wish I purchased something else. Ford is terrible.

I would call another Ford Dealer. I just had my MME in for its initial 16k kms service, and they installed the updated BlueCruise maps.

 

[itzbilly]

1. The wireless charger

The wireless charger dangerously overheats my iPhone 12 Pro Max and constantly disconnects. I read that there is a fix for this (https://www.macheforum.com/site/thr...y-charger-inoperative-poor-performance.16969/) If this is the case, why doesn't my brand new car have this update?

had this same issue with my 12PM on my 22. are you using a magsafe case or one with a magnet? try removing the case and see if it still disconnects during your trips.

I've had this happen with both Apple branded cases as well as cheap cases that advertise that it has magnets. currently using a cheap case where I just wedged out the magnet piece and it charges as expected. it still gets hot (same thing happens when I charge wirelessly at home with apple's own magsafe puck) but it doesn't stop charging unless it hits >80% (if you have the optimized battery charging setting on).

 

[astrorob]

I would call another Ford Dealer. I just had my MME in for its initial 16k kms service, and they installed the updated BlueCruise maps.

same here, the dealer was apparently able to load the maps using FDRS, and HFBC worked fine after that. something is wrong with my TCU and so the car won't get any OTA updates, so they must have been able to do it via the OBD2 bus or whatever interface they use for FDRS.

@ragequit310 's dealer should absolutely be able to update the BC maps.

 

[ragequit310]

same here, the dealer was apparently able to load the maps using FDRS, and HFBC worked fine after that. something is wrong with my TCU and so the car won't get any OTA updates, so they must have been able to do it via the OBD2 bus or whatever interface they use for FDRS.

@ragequit310 's dealer should absolutely be able to update the BC maps.

The car is still at the dealership. I refuse to pick it up unless they fix the problems. I started the buyback process with Ford. Those dummies can figure it out. I’m not going to play games wasting my time getting second opinions.

 

[astrorob]

The car is still at the dealership. I refuse to pick it up unless they fix the problems. I started the buyback process with Ford. Those dummies can figure it out. I’m not going to play games wasting my time getting second opinions.

no argument there. what's the buyback process like? this is under CA lemon law?

 

[ragequit310]

no argument there. what's the buyback process like? this is under CA lemon law?

Yes, it's under California law. I called Ford customer service and I'm going through them first. If not there is the BBB auto line.

https://bbbprograms.org/programs/all-programs/bbb-autoline

California law states that if a problem cannot be fixed in a reasonable about of time or attempts then the car is a lemon.

For anyone going through these issues, please educate yourselves. Here is a great guide:

https://www.dca.ca.gov/acp/pdf_files/lemonlaw_qa.pdf

It's unacceptable that Ford can ship out cars that don't work. Don't listen to other members on this forum doing weird fixes like pulling out the fuse under the glove box.

Report it and get a certified technician to fix. Under lemon law they track the mileage that the problem is first reported. Also if you screw up your car then you could void the warranty.

I'm a engineer and I have the technical means to fix the car. I am not going to do anything myself. The MSRP on my car is 55k and I expect a polished and quality product.

 

[azerik]

I'm a engineer and I have the technical means to fix the car. I am not going to do anything myself. The MSRP on my car is 55k and I expect a polished and quality product.

We apparently expect too much for the money and wait.

 

[devmach-e]

It was built in august

Hate to resurrect an old thread like this, but if your car was built in August 2022, then you don’t have a 2023 Premium. You have a 2022. They didn’t start building 2023 models until November of 2022. Are you sure you bought the right car?

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