SVS.. My turn

[Murse-In-Airy]

No communication from anyone so I called the BEV team again referencing my case number. The rep there let me know that my dealer received the part this morning. So I called my dealer. They do have the part but my mechanic is booked through until October 25th. So another month with the underwhelming Green tortoise ?.

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[kennethjk]

No communication from anyone so I called the BEV team again referencing my case number. The rep there let me know that my dealer received the part this morning. So I called my dealer. They do have the part but my mechanic is booked through until October 25th. So another month with the underwhelming Green tortoise ?.

Nice to see that Ford et al is fully in on EV from top to bottom.

it really is a disgrace, shortages or not.

 

[Murse-In-Airy]

Nice to see that Ford et al is fully in on EV from top to bottom.

it really is a disgrace, shortages or not.

It wouldn’t be soooo bad, but I only trust the one Master Tech that is EV certified. I’ll wait for his work.

 

[dtbaker61]

I completely agree it should be a full part replacement recall, but I am also a realist. Given the current state at almost every dealer it would take years to replace all the HVBJBs. It would also make it so when a MME really did fail that car would be put out several weeks if not months due to the case load. At least with the software recall the driver is notified of an imminent failure so they can drive the car to the dealer for the repair.

I also agree with everyone who says it is Ford”s problem, but again, being a realist I understand Ford has no authority to make the dealers hire and train thousands of EV techs and make them get the recall done in a reasonable amount of time.

As you know I am going through this right now. Even with Ford calling my dealer it took about two weeks to get the part (I actually think the part came in a lot sooner but they never let me know until I called the parts department directly after two weeks) and once the part arrived they are telling me it will be another two weeks before they will have the tech time to install the new part. I am currently their only MME with a HVBJB replacement. Can you imagine what a cluster it would be if all 50,000 MMEs were all of a sudden recalled? Even if you tried to have dealers reach out (which would be completely voluntary on the dealers part), once the public learned of the recall there would be a lot of people calling the dealers demanding they be put at the head of the line.

I am not advocating a mass scheduling nightmare of cranking out 50,000 remove/replacements.... The first step would be to ALLOW Dealerships that have sold more than one MME to order and hold a spare HVBJB (or one of each flavor for GT and non-GT) to eliminate the wait for parts.

I can sorta understand wanting to wait until there is 'proof of failure' before scheduling the physical remove/replace.

What I CANNOT understand is disallowing Dealerships from ordering ahead and stocking a couple parts so they can make repairs in a timely manner. Heck, it would SAVE Ford money by avoiding expensive tows and weeks of loaner/rental cars.

 

[heisnuts]

I am not advocating a mass scheduling nightmare of cranking out 50,000 remove/replacements.... The first step would be to ALLOW Dealerships that have sold more than one MME to order and hold a spare HVBJB (or one of each flavor for GT and non-GT) to eliminate the wait for parts.

I can sorta understand wanting to wait until there is 'proof of failure' before scheduling the physical remove/replace.

What I CANNOT understand is disallowing Dealerships from ordering ahead and stocking a couple parts so they can make repairs in a timely manner. Heck, it would SAVE Ford money by avoiding expensive tows and weeks of loaner/rental cars.

I agree 100%. I would think any EV certified dealer should almost be required to have one on hand at all times. The only problem I see is not having enough available parts to ship to those dealers and the capacity problem most dealers are experiencing right now. For me, after the part arrived at the dealership it was another two weeks before the dealer had the available time to get the car back into the shop for installation. I know if you call most dealers now and ask for their next service appointment (especially if it is a warranty repair), they are almost a month out or more before they can get the car in.

 

[dtbaker61]

I agree 100%. I would think any EV certified dealer should almost be required to have one on hand at all times. The only problem I see is not having enough available parts to ship to those dealers and the capacity problem most dealers are experiencing right now. For me, after the part arrived at the dealership it was another two weeks before the dealer had the available time to get the car back into the shop for installation. I know if you call most dealers now and ask for their next service appointment (especially if it is a warranty repair), they are almost a month out or more before they can get the car in.

I do not buy the 'supply' claims..... or delivery 'problems' either.
If Ford corporate were being proactive and actually wanted to build a great reputation, they would pull HVBJB from production lines, and put one on every transport headed to a Dealership taking delivery of a Mach-e or Lightning since they are selling and intended to Service what they sell.

 

[Neil4Real]

I do not buy the 'supply' claims..... or delivery 'problems' either.
If Ford corporate were being proactive and actually wanted to build a great reputation, they would pull HVBJB from production lines, and put one on every transport headed to a Dealership taking delivery of a Mach-e or Lightning since they are selling and intended to Service what they sell.

All I can say is: LOL

P.S. I did, in fact, laugh out loud, very loud.

 

[dtbaker61]

All I can say is: LOL

P.S. I did, in fact, laugh out loud, very loud.

I'm not laughing
at all

I have a SVS sitting in my garage, waiting for Dealer to verify the code I read 2 days ago before they can even ORDER the part.

I am turning down work outside city limits because I don't want to get stranded off in the booneys at a job site

 

[heisnuts]

I do not buy the 'supply' claims..... or delivery 'problems' either.
If Ford corporate were being proactive and actually wanted to build a great reputation, they would pull HVBJB from production lines, and put one on every transport headed to a Dealership taking delivery of a Mach-e or Lightning since they are selling and intended to Service what they sell.

Again, I agree they should have the parts. But even when you have the parts, you have a lot of dealers saying I don't care.... I am booked out for a month (or more) and I will call you when it is done.

 

[dtbaker61]

Again, I agree they should have the parts. But even when you have the parts, you have a lot of dealers saying I don't care.... I am booked out for a month (or more) and I will call you when it is done.

Scheduling is always up to the Dealership.....

If they are unwilling to prioritize a Recall service for a dead or dying vehicle that could strand an Owner over a scheduled oil change, then I'll go to another Dealer who has the parts and training.

The first problem, which is avoidable, is to have the parts on hand for a KNOWN recall issue at the Dealerships that want to do the work. Right now Dealers cannot even order the parts until verifying DTC and getting a response from Ford to authorize.

 

[heisnuts]

Scheduling is always up to the Dealership.....

If they are unwilling to prioritize a Recall service for a dead or dying vehicle that could strand an Owner over a scheduled oil change, then I'll go to another Dealer who has the parts and training.

The first problem, which is avoidable, is to have the parts on hand for a KNOWN recall issue at the Dealerships that want to do the work. Right now Dealers cannot even order the parts until verifying DTC and getting a response from Ford to authorize.

That might work in your part of the country, but here on the West Coast, I have not been able to find a dealer who is not less than two weeks out for any type of appointment.

 

[Kamuelaflyer]

I'm not laughing
at all

I have a SVS sitting in my garage, waiting for Dealer to verify the code I read 2 days ago before they can even ORDER the part.

I am turning down work outside city limits because I don't want to get stranded off in the booneys at a job site

I both agree and disagree on certain points. Supply chain issues and logistics issues are very real. My former employer, for example, is a logistics giant and still has a COVID absentee rate of around 25% at any given time among their local delivery and sort staff here.

With that said, this could be much better. The recall OTA was a good start (Phase 1). That should’ve been followed up with proper HVBJB parts delivered to every MME dealer with an ev certified service center to anticipate the failures and avoid long wait for parts, as you’ve said (Phase 2). That prepositioning of parts would be continued as necessary while Ford rolls out phase 3: a full replacement program for every affected MME regardless of its SSN OR SVS status. Do this in waves based upon known failure rates broken down by trim line. E.g. GT-PE in wave 1, GTs in Wave 2. Premium AWD ER in wave 3., etc. Those with failures before their wave start? Yup they already have the part (phase 2) ready to go.

If it takes two years to really get this rolling, then so be it, just make getting the parts a priority and get it over with. Or get started or something.

 

[RedStormREHS]

Now I see why Ford absoluty needs to raise BEV prices across the board! These are 'extremely' costly defects. Didn't anything get caught while the MME was at the proving grounds? Ugggg, so we are all going to pay the price for these... in some fashion... lost work time/wages... vacation time...

 

[shadowsjc]

Wanna race to the finish (of the service)? ?

I just got my car back today...how did you do?

 

[Murse-In-Airy]

I just got my car back today...how did you do?

I have another two weeks of “waiting for the tech to have time in his schedule.” Partly my fault in that there’s only one guy at the Dealership that I allow to touch my car. They’ve had the parts for almost two weeks already. If I were willing to let some rando tech work on my car it would be done by now.

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