SVS.. My turn

[heisnuts]

No way, none of those things are excuses for a bricked $50k+ vehicle.

Get off the koolaid!

I think I could have worded it better. I say the failures are a good thing because it is forcing Ford to replace them with an updated part. As I have said above, I think it would have been a disaster to put out a recall that sent all MMEs into the dealer at once for this type of replacement.

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[DevSecOps]

I can certainly see it both ways. I also agree that a lot more than 50% will eventually fail (and a lot higher percentage of GT models). However, by doing it the way Ford is doing it now they are at least preventing the onslaught of people overwhelming a lot of their dealers all at once with a repair that takes at least a full day to complete… and that is assuming everything goes as planned.

Yeah but that's their problem, not ours. We shouldn't have to get stranded or deal with them not having time for us. They built the car, they admitted that it was flawed design and they should fix it. Just different thinking. Every client I have would terminate our contract if I told them, just wait until you're hacked, then we'll fix it, labor is hard to come by. My brain doesn't think that way.

Not long ago we had a vendor push a patch that screwed up a ton of stuff. We worked 20 hour days, doing everything we could to fix everyone and revert it.

 

[heisnuts]

Yeah but that's their problem, not ours. We shouldn't have to get stranded or deal with them not having time for us. They built the car, they admitted that it was flawed design and they should fix it. Just different thinking. Every client I have would terminate our contract if I told them, just wait until you're hacked, then we'll fix it, labor is hard to come by. My brain doesn't think that way.

Not long ago we had a vendor push a patch that screwed up a ton of stuff. We worked 20 hour days, doing everything we could to fix everyone and revert it.

Extremely good points. The more I think about it the more I think you are right…. And God help Ford if these new parts don’t actually fix the problem.

 

[Murse-In-Airy]

I’m glad that they did the software update so my car could warn me when it’s seeing damage. I agree that they should do a full part recall. I also believe the parts will all get replaced as we each get the joy of the HVBJB failure eventually.
But I’m glad my 17 year old son got the “Service Vehicle Soon” as opposed to the complete full brick of “Stop Safely Now”. Especially as I’m 4 hours away on a 24 hour shift and he would shit himself if he thought he broke my GT-PE. Nobody needs those stains on the seats.

 

[Pushrods&Capacitors]

I think I could have worded it better. I say the failures are a good thing because it is forcing Ford to replace them with an updated part. As I have said above, I think it would have been a disaster to put out a recall that sent all MMEs into the dealer at once for this type of replacement.

Your last sentence brings to mind an old saying - “A fuck up on your part does not constitute an emergency on mine.” Screw Ford for this debacle, it’s a joke.

 

[Mach-Lee]

I can certainly see it both ways. I also agree that a lot more than 50% will eventually fail (and a lot higher percentage of GT models). However, by doing it the way Ford is doing it now they are at least preventing the onslaught of people overwhelming a lot of their dealers all at once with a repair that takes at least a full day to complete… and that is assuming everything goes as planned.

If they recalled them all at the same time, they would have to prioritize broken Mach-E's with SVS and SSN errors at the dealers anyway. So even if you had the convenience of scheduling replacement in advance of failure, you might get bumped back multiple times and things might go to hell in a handbasket. The dealers just aren't staffed for this and it could turn into a customer service nightmare worse than now if Ford offered replacements to everybody at once.

Ford does need to increase EV-certified technician staffing across the board, they're just not there yet. I would like to see every EV dealer required to have two trained techs at all times for redundancy in case of absence.

I think a similar point of comparison is the GM Bolt battery recall, it's been a year and people are still waiting for their replacement packs. It could still take another year or longer, so 2-3 years total to replace all the Bolt packs. If Ford recalled all Mach-E's I would expect a similar 1 year timeframe to realistically replace all the HVBJB's with current dealer workloads.

I don't think the situation warrants an additional safety recall since NHTSA does not consider a car dying while parked a safety issue. Rather than a recall, I would like to see Ford offer a CSP (customer satisfaction program) for replacement on all GTs in the next 6 months after all the failures start dying down and more parts are available. Then maybe the replacement CSP is extended to all AWD models after that. I agree that it's likely almost all the GT HVBJBs will fail eventually due to the high current loads.

Your last sentence brings to mind an old saying - “A fuck up on your part does not constitute an emergency on mine.” Screw Ford for this debacle, it’s a joke.

I think that's largely how dealers feel towards Ford on this issue.

 

[JohnFoxeSheets]

If they recalled them all at the same time, they would have to prioritize broken Mach-E's with SVS and SSN errors at the dealers anyway. So even if you had the convenience of scheduling replacement in advance of failure, you might get bumped back multiple times and things might go to hell in a handbasket. The dealers just aren't staffed for this and it could turn into a customer service nightmare worse than now if Ford offered replacements to everybody at once.

Ford does need to increase EV-certified technician staffing across the board, they're just not there yet. I would like to see every EV dealer required to have two trained techs at all times for redundancy in case of absence.

I think a similar point of comparison is the GM Bolt battery recall, it's been a year and people are still waiting for their replacement packs. It could still take another year or longer, so 2-3 years total to replace all the Bolt packs. If Ford recalled all Mach-E's I would expect a similar 1 year timeframe to realistically replace all the HVBJB's with current dealer workloads.

I don't think the situation warrants an additional safety recall since NHTSA does not consider a car dying while parked a safety issue. Rather than a recall, I would like to see Ford offer a CSP (customer satisfaction program) for replacement on all GTs in the next 6 months after all the failures start dying down and more parts are available. Then maybe the replacement CSP is extended to all AWD models after that. I agree that it's likely almost all the GT HVBJBs will fail eventually due to the high current loads.



I think that's largely how dealers feel towards Ford on this issue.

While I understand (and respect) Todd's perspective, I agree with (most of) your points. I think we all agree that Ford needs to take ownership of replacing the defective parts on a proactive, rather than just reactive, basis. What the program that gets done is called is perhaps less important.

As for how the NHTSA views this debacle, I think they should consider the potential for a car to suddenly lose ~70% of its power to be a potential safety issue. Honestly, based on forum member reported issues, it sounds like that is a much more common mode of failure than loss of motive power while driving due to the HVBJB welding open. Not saying the latter never happen(s/ed), but I've heard of a lot of SVSs resulting in sudden power loss (which could be dangerous to catastrophic in a number of scenarios, e.g., during passing). But perhaps if Ford were to institute a CSP to replace HVBJBs in order of failure model likelihood, they would keep the NHTSA off their backs and also make their customers a lot less dissatisfied...

 

[shadowsjc]

I just got "Service vehicle soon" yesterday on the highway coming back from south Jersey. I was maybe 45 mins away from home still...luckily made it all the way home without incident. Dropped it off at the dealer today - no EV techs until next week. We'll see how long the wait is

 

[jbirdzee]

The number is 800-392-3673 they will take some basic info from you to start a case and will follow up every few days.

I called this number and got a case assigned for my SVS (P0ADE HVBJB also), but I haven't had any follow up calls from them. I gave the case number to my dealership when I loaded them up with the details when I scheduled my service visit. What does the case number do for us?

 

[Murse-In-Airy]

I just got "Service vehicle soon" yesterday on the highway coming back from south Jersey. I was maybe 45 mins away from home still...luckily made it all the way home without incident. Dropped it off at the dealer today - no EV techs until next week. We'll see how long the wait is

Wanna race to the finish (of the service)? ?

 

[jbirdzee]

@Murse-In-Airy sorry to hear that you are dealing with this now too. I am also in NYS (Buffalo). I bought my car from a downstate dealership so returning to them for service wasn't really an option. I called all of the dealers in my area and asked the service department if they ever dropped the battery out of the MME. I chose the one whose EV tech had done "one" just because I figure that slight bit of experience might be good. It seems that, in short time, all dealerships will be gaining this experience now that these warnings are trickling in. I hope this gets resolved quickly for you.

 

[Murse-In-Airy]

@Murse-In-Airy sorry to hear that you are dealing with this now too. I am also in NYS (Buffalo). I bought my car from a downstate dealership so returning to them for service wasn't really an option. I called all of the dealers in my area and asked the service department if they ever dropped the battery out of the MME. I chose the one whose EV tech had done "one" just because I figure that slight bit of experience might be good. It seems that, in short time, all dealerships will be gaining this experience now that these warnings are trickling in. I hope this gets resolved quickly for you.

Luckily my Dealership, Davidson Ford of Watertown, has an EV certified Master Tech. I e brought donuts a couple times and at this point he brings the FDRS printout to me in the waiting room when he’s done. And I know exactly where their battery lift is. I’m going at it with a positive attitude.

 

[heisnuts]

I called this number and got a case assigned for my SVS (P0ADE HVBJB also), but I haven't had any follow up calls from them. I gave the case number to my dealership when I loaded them up with the details when I scheduled my service visit. What does the case number do for us?

Unfortunately I think the entire BEV team is overwhelmed right now. My current caseworker says she has over 40 active cases that she is monitoring which is why it usually takes days for her to respond on my case.

Unfortunately a case number really won’t do anything for you at the dealership level. In my case the dealership does not even take or return her calls so she calls me to get status updates on my case. My thoughts are if Ford can’t even make dealers stop charging ADMs, they certainly will not be able to get a service department to repair a car any faster than they want to.

What the BEV team can do is help with getting parts if your dealership can’t get them, getting you a loaner or rental car if your dealer doesn’t and they can also help with getting you reimbursed for out of pocket expenses related to your failure. They can also get you reimbursed for a month‘s car payment, depending on how long your car is out of service due to the failure.

 

[pti]

Unfortunately I think the entire BEV team is overwhelmed right now. My current caseworker says she has over 40 active cases that she is monitoring which is why it usually takes days for her to respond on my case.
...

I've had no response on my @Ford Motor Company BEV case at all since the initial contact with the case number. The dealer had me not come in, since they would not have been able to do anything with the car, so now I am in limbo.

I've embarrassingly recommended this vehicle to two colleagues, each of whom bought them. I am regretting that now that I realize they are inherently defective and Ford doesn't have the capacity to handle service.

 

[heisnuts]

I've had no response on my @Ford Motor Company BEV case at all since the initial contact with the case number. The dealer had me not come in, since they would not have been able to do anything with the car, so now I am in limbo.

I've embarrassingly recommended this vehicle to two colleagues, each of whom bought them. I am regretting that now that I realize they are inherently defective and Ford doesn't have the capacity to handle service.

Wow, that really sucks. I am sorry to hear that they will not even get you in to look at the car so parts can be ordered. I assume there are no other convenient dealers in your area?

I have a feeling this is going to get worse before it gets better. On my first failure in May, Ford and the dealer were pretty quick in responding and getting me back on the road (in a total of 10 days). With my current failure Ford takes days to respond due to their case load, the dealer is not responding to Ford's calls and the repair is looking to be right about 30 days from start to finish, assuming everything goes as planned next week when the dealer has time scheduled to work on the car (the parts actually came in about two weeks ago).

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