Davedough
Well-Known Member
- First Name
- Dave
- Joined
- Oct 12, 2020
- Threads
- 14
- Messages
- 1,812
- Reaction score
- 4,253
- Location
- West BYGOD Virginia
- Vehicles
- Mach E GTPE , Explorer ST
- Occupation
- Federal IT Sales Engineer
I've briefly talked about this before, but I'm feeling extra grumpy today so it bears repeating, if for nothing else but to vent. (sorry for the long post)
I came into the reservation a bit late on October 2020. I had a reservation number in the 104XXXXX range. It's still pretty high up there, but whatever. On February 19, I get an email that says my reservation has been canceled. I check my bank account and sure enough, my $500 was refunded. I called the dealer and they were bewildered. He said he called Ford and they couldn't give him an explanation and said I had to re-reserve. I asked if that would impact my place in line and he said that it would NOT. I was skeptical, but reserved again, $500 was taken out and received a 106XXXXX number.
Fast forward a bit and the Ford social media account signed into this forum, so I shot them a PM, asking if they could find out what happened. They opened a ticket and a few days later I get a reply from someone at Ford that simply says, "Your account shows your dealer canceled your reservation on 2/19 and that you reserved again that same day and received a different number. There is no way to preserve your build time frame with the old account". I replied to the email to ask if there is any way to plead my case since I didn't initiate the cancellation. Silence, nothing, not even a "sorry, no". I emailed again, again silence. Tried a third time, nothing.
So, I guess I'll be driving a shiny 2022 version of my GTPE instead of a 2021 model and I'll continue to wait. It's just kind of shitty that something that wasn't even my doing is ending up penalizing me and Ford doesn't seem to care.
I came into the reservation a bit late on October 2020. I had a reservation number in the 104XXXXX range. It's still pretty high up there, but whatever. On February 19, I get an email that says my reservation has been canceled. I check my bank account and sure enough, my $500 was refunded. I called the dealer and they were bewildered. He said he called Ford and they couldn't give him an explanation and said I had to re-reserve. I asked if that would impact my place in line and he said that it would NOT. I was skeptical, but reserved again, $500 was taken out and received a 106XXXXX number.
Fast forward a bit and the Ford social media account signed into this forum, so I shot them a PM, asking if they could find out what happened. They opened a ticket and a few days later I get a reply from someone at Ford that simply says, "Your account shows your dealer canceled your reservation on 2/19 and that you reserved again that same day and received a different number. There is no way to preserve your build time frame with the old account". I replied to the email to ask if there is any way to plead my case since I didn't initiate the cancellation. Silence, nothing, not even a "sorry, no". I emailed again, again silence. Tried a third time, nothing.
So, I guess I'll be driving a shiny 2022 version of my GTPE instead of a 2021 model and I'll continue to wait. It's just kind of shitty that something that wasn't even my doing is ending up penalizing me and Ford doesn't seem to care.
Sponsored