Try This First - Powertrain Malfunction / High-Voltage Battery Warning / Service Vehicle Soon While Charging

[Chuckler]

As an additional data point, I had this happen last night using the Ford Mobile charger plugged into a 120v outlet charging at a whopping 1K. Woke up to a charge fault, P0562, U3003, P0AA1, P0563, P1A10, U0253, B115E, B15E1, B15E2, U0100, and U0442. Got the dreaded Stop Safely Now message, and lucky me, everything cleared up using the reset method. Scary times there.

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[SWO]

Just got this error/warning (SVS & HV Battery Warning) charging at home (Chargepoint Homeflex). Let the car sit for 30 minutes and the error cleared.

 

[SWO]

How can there not be a TSB for this? Can anyone confirm if Ford is aware of the issue?

 

[Atxsw]

I just got this today using a chargepoint charger at work, cant try again until I get through the waitlist, but I am hoping it goes away later today.

I should add I am on 4.2.4. I had charged a number of times since this update was pushed and this was the first time with the issue. It charged about 1hr before kicking it back.

 

[Atxsw]

Just an update, after letting it sit it charged fine, hopefully ford fixes this with another update it was quite annoying

 

[SWO]

Respectfully disagree. This is would be like your iPhone showing an error screen and refusing to function if you dial certain numbers. An error like this happened to me and ruined my night.

If this were a “Microsoft” problem show me ANY electric car that shows a powertrain malfunction if connected to the wrong charger? ANY. Even Nissan Leafs don’t have this issue.

You said in the other thread that the dealership was looking at your car April 6th - what did they come back with?

 

[ragequit310]

You said in the other thread that the dealership was looking at your car April 6th - what did they come back with?

I'll update since you asked

1. I took my car in relation to the problems in this post and a faulty lift gate that they tried to fix before. The dealership claimed they could not reproduce these problems. The dealership simply drove the car 40 miles and plugged it into their wall charger and they could not duplicate. They also claimed they could not duplicate the lift gate error.

HL- Customer States powertrain malfunction reduced power light​

has come on, along with the high voltage battery warning. He does​

not feel his vehicle is safe. The steering does not feel right and the​

vehicle is underpowered. Check And Advise.​

1 -- Cause/Action to take​

Uable to verify concern, plugged in scan tool and found DTC's from​

the SOBDM AND BECM modules. They were able to be cleared and​

did not come back. Testt drove the vehicle for 20 miles and the​

malfunction message never came on. The codes were related to​

charging issues so then I charged the vehicle using a 240 volt​

charger. After a day of charging there was no high voltage light or​

any DTC's found. Also used a 120 volt charger and after a day​

charging there is no high voltage light and no DTC's. A video that​

the customer sent showed that he got the messages after he used​

a charger that his building has in placed. Not the charger that the​

vehicle comes with but a public charger his building has. After​

useing two differnt volatge chargers I was unable to verify the​

concern and it is possible that there was issue with the public​

charger in his building. Then to casue the vehicle to have the high​

volatge light and DTC's.​

1 -- Correction Action Taken​

MTIME to test drive the vehicle start mileage was at 2418 and end​

of the test drive was at 2440. Also to set the vehicle in the charge​

station with a 240 volt charger. Then a 120 volt charger the next​

day.​

2. I went to pick up my car, signed for it, and in the dealership's parking lot pointed out the lift gate problem to the service representative. They took the car back for a third repair attempt and also looked into the "wrench light" - the problem in this thread. They talked to Ford, Ford admitted that it does happens - blamed the charger, not the car. The dealership nor Ford did nothing to fix.

Vehicle Concern​

QS - Customer States Tail Gate Wont Go Up All The Way When​

Pressing Release Button. Opens About a qt inch and Gets Stuck.​

Check And Advise​

1 -- Cause/Action to take​

Verify concern and plugged in scan tool and found no DTC's went​

to to the workshop under 501-03 Body Closures. Under symptom​

chart found code The liftgate unlatches but the power liftgate is​

inoperative which leads to PPT B. B1 Does the RGTM pass the​

network test? YES. B2 Do the Parameter Identifications (PIDs)​

agree with the liftgate latch status? YES. B3 Does the Parameter​

Identifications (PIDs) agree with liftgate position sensor status? NO.​

B14 Is any voltage present? NO. B15 Are the resistances greater​

than 10,000 ohms? YES. B16 Are the resistances greater than​

10,000 ohms? YES. B17 Are the resistances less than 3 ohms? YES.​

Step b17 says to replace the lift gate motors. Replaced both power​

lightgate motors.​

1 -- Correction Action Taken​

MTIME to remove the both rear Loadspace Trim Panel and then​

both rear c-pillar upper and lower trim panels. Then to disconnect​

the liftgate motors and to remove them from the liftgate. Then​

install the new liftgate motors and to reconnect and install the​

upper and lower c-pillars. Then to preform a power liftgate​

initialization on the new liftgate motors. 95215​

Part Number Failed Description​

LJ8Z14B351A DRIVE MOTOR 1​

LJ8Z14B350A DRIVE MOTOR​

​

​

Vehicle Concern​

QS - Customer Startes Check Previous Wrench Light Error​

Message. Check And Advise​

2 -- Cause/Action to take​

Made a hotline contact 119923429 and they say thats its possible​

that a public charger can cause the power malfuntion message.​

2 -- Correction Action Taken​

...​

3. Yesterday I went to pick up the car, took it home, and realized that the lift gate still did not work. I returned it to the dealership today and they are doing more "diagnostics". This is the 4th repair attempt. The dealership has given up on the "wrench light" and told me that they will do something when I experience it again.

Meanwhile I tried to file a buyback with Ford but they rejected my claim.

 

[SWO]

I'll update since you asked

1. I took my car in relation to the problems in this post and a faulty lift gate that they tried to fix before. The dealership claimed they could not reproduce these problems. The dealership simply drove the car 40 miles and plugged it into their wall charger and they could not duplicate. They also claimed they could not duplicate the lift gate error.

HL- Customer States powertrain malfunction reduced power light​

has come on, along with the high voltage battery warning. He does​

not feel his vehicle is safe. The steering does not feel right and the​

vehicle is underpowered. Check And Advise.​

1 -- Cause/Action to take​

Uable to verify concern, plugged in scan tool and found DTC's from​

the SOBDM AND BECM modules. They were able to be cleared and​

did not come back. Testt drove the vehicle for 20 miles and the​

malfunction message never came on. The codes were related to​

charging issues so then I charged the vehicle using a 240 volt​

charger. After a day of charging there was no high voltage light or​

any DTC's found. Also used a 120 volt charger and after a day​

charging there is no high voltage light and no DTC's. A video that​

the customer sent showed that he got the messages after he used​

a charger that his building has in placed. Not the charger that the​

vehicle comes with but a public charger his building has. After​

useing two differnt volatge chargers I was unable to verify the​

concern and it is possible that there was issue with the public​

charger in his building. Then to casue the vehicle to have the high​

volatge light and DTC's.​

1 -- Correction Action Taken​

MTIME to test drive the vehicle start mileage was at 2418 and end​

of the test drive was at 2440. Also to set the vehicle in the charge​

station with a 240 volt charger. Then a 120 volt charger the next​

day.​

2. I went to pick up my car, signed for it, and in the dealership's parking lot pointed out the lift gate problem to the service representative. They took the car back for a third repair attempt and also looked into the "wrench light" - the problem in this thread. They talked to Ford, Ford admitted that it does happens - blamed the charger, not the car. The dealership nor Ford did nothing to fix.

Vehicle Concern​

QS - Customer States Tail Gate Wont Go Up All The Way When​

Pressing Release Button. Opens About a qt inch and Gets Stuck.​

Check And Advise​

1 -- Cause/Action to take​

Verify concern and plugged in scan tool and found no DTC's went​

to to the workshop under 501-03 Body Closures. Under symptom​

chart found code The liftgate unlatches but the power liftgate is​

inoperative which leads to PPT B. B1 Does the RGTM pass the​

network test? YES. B2 Do the Parameter Identifications (PIDs)​

agree with the liftgate latch status? YES. B3 Does the Parameter​

Identifications (PIDs) agree with liftgate position sensor status? NO.​

B14 Is any voltage present? NO. B15 Are the resistances greater​

than 10,000 ohms? YES. B16 Are the resistances greater than​

10,000 ohms? YES. B17 Are the resistances less than 3 ohms? YES.​

Step b17 says to replace the lift gate motors. Replaced both power​

lightgate motors.​

1 -- Correction Action Taken​

MTIME to remove the both rear Loadspace Trim Panel and then​

both rear c-pillar upper and lower trim panels. Then to disconnect​

the liftgate motors and to remove them from the liftgate. Then​

install the new liftgate motors and to reconnect and install the​

upper and lower c-pillars. Then to preform a power liftgate​

initialization on the new liftgate motors. 95215​

Part Number Failed Description​

LJ8Z14B351A DRIVE MOTOR 1​

LJ8Z14B350A DRIVE MOTOR​

​

​

Vehicle Concern​

QS - Customer Startes Check Previous Wrench Light Error​

Message. Check And Advise​

2 -- Cause/Action to take​

Made a hotline contact 119923429 and they say thats its possible​

that a public charger can cause the power malfuntion message.​

2 -- Correction Action Taken​

...​

3. Yesterday I went to pick up the car, took it home, and realized that the lift gate still did not work. I returned it to the dealership today and they are doing more "diagnostics". This is the 4th repair attempt. The dealership has given up on the "wrench light" and told me that they will do something when I experience it again.

Meanwhile I tried to file a buyback with Ford but they rejected my claim.

So they found codes (didn't say whether they're active), cleared them and called it good? Between that and being unable to fix the liftgate I can understand your frustration.

 

[ragequit310]

So they found codes (didn't say whether they're active), cleared them and called it good? Between that and being unable to fix the liftgate I can understand your frustration.

Yup! Don't forget that they added 40 miles to my car's milage.

 

[mylittlepony]

I received this message about an hour after charging while winding down from my late shift. I went out to garage and saw the LED circle still blue and blinking and the charge cable was normal warm to the touch. I have ClipperCreek HCS-D50 and I received the Ford 4.2.4 about 2 weeks ago with this being the first notification. After reading the threads, I performed the wait period (reset) to see if any service faults or anything displayed on screen but nothing was displayed. I plugged in charger and it started as normal again. Crossing my fingers for the future??

 

[Thunderanger]

I received this message about an hour after charging while winding down from my late shift. I went out to garage and saw the LED circle still blue and blinking and the charge cable was normal warm to the touch. I have ClipperCreek HCS-D50 and I received the Ford 4.2.4 about 2 weeks ago with this being the first notification. After reading the threads, I performed the wait period (reset) to see if any service faults or anything displayed on screen but nothing was displayed. I plugged in charger and it started as normal again. Crossing my fingers for the future??

How is it going? Any repeats of the situation? The exact same thing happened to me last night, but with my Ford Connect charger. Now it's charging fine. Hoping it was an aberration.

 

[mylittlepony]

How is it going? Any repeats of the situation? The exact same thing happened to me last night, but with my Ford Connect charger. Now it's charging fine. Hoping it was an aberration.

No repeats! Glad it’s ok on your end as well.

 

[Jako607]

Bummer. This makes me appreciative of my 5 year old dumb EVSE. Plug it in, contactors close, electricity flows. Car tells it to stop, contactors open, electricity stops flowing. ??

Haha I second this...I love technology and am an early adopter of many products, but I still have a 32 amp Bosch dumb EVSE that I got for free when we bought our 2014 Chevy Spark EV and it's worked flawlessly to charge all 6 different brand EVs we've had since then, and continues to perfectly charge our Mach-E. I'm actually afraid of it ever dying because I don't want to deal with all the complications of the new EVSEs that people seem to have ?

 

[ckt]

Had this happen a 3rd time this year w/ home level 2 charging. The reset method in OP works.

 

[Brfoley]

Hi - I’ve had my ‘21 MME for almost 2 years with virtually no issues. I traveled from NY to Philly this morning and plugged into the charger at the hotel, and five minutes later I had a charging fault. Then a high voltage battery warning and power train malfunction on my display. The car would not reset the codes as per the instructions here. Only once have I used a charger outside of my house cord mobile charger (level 2). I feel stuck - should I just go to a dealer? Or is there anything they can do OTA to get me enough charge to get home?

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