UK Customers

[David-HC]

You have to set up the car to save a location for charging when you charge the car for the first time at home and then you should be able to set charge times and change the setting to "use preferred charge settings".
However, I have found that although I have set the car to charge between 0100 and 0400 with NO departure times, I still have to regulate the maximum charge otherwise the car will start charging as soon as I have plugged it in. I have worked it out that between these times I get about 15% charge so if I have 65% and leave the setting at 85% maximum charge the car will start BEFORE the 0100 start time to reach 85% by 0400. I am not sure if this is a bug, me not setting the correct settings or if this is the car behaving normally. If I set the maximum charge to about 15% above my current SOC then it seems to charge between the set times. Please bear in mind that I use the supplied Variopower lead plugged into a 32amp commando socket and have, therefore, no facility to set times on my charger. If you have a wall box I presume that you can do this.

Hi @portlandg and @RegP

I have similar issues with charging which I was going to post about last week, but thought it must be me ?

I am trying to do the same as @portlandg which is charging between 01:00 and 04:00 (with NO departure times) to 85% - I guess you may be an Octopus Go user? I have a schedule set for every day between 01:00 and 04:00 so that if I decide I need to charge I just plug it in ?

I had exactly the same result - if my car was at say 70%, it worked fine, if at 50% it starts charging immediately. Just to confirm, this is with NO departure times set.

The cause is that what the manual does not tell you is that if it determines that it cannot reach the target level within the next Charging Schedule window or within 24 hours, it will also start charging immediately and/or extend the charging outside of the specified Charging Schedule hours. (I may not have this 100% correct but I think that is the general gist of the matter)

I found this out purely as I had a warning message pop up in the car at one point hinting at this.

I tested this by adding another daily charging window betweeen 11:00 and 18:00 so that (if I left the car plugged in) it would always be able to charge to 85% within 24 hours - and hey presto, it worked ...... even at 50% it didn't start charging until 01:00 through to 04:00 and was expecting to resume at 11:00 - you just have to remember to unplug the car before then ?

So it's an undocumented feature - but in reality just not very well designed. You should be able to set-up a schedule such that whenever you plug the car in, it charges at the appointed time as far as it can up to, and not beyond, the specified charge level.

Hope this helps, would be interested in your thoughts/findings ?
Cheers, David

PS: the other issue is the restiction on only being able to schedule charging "on the hour" - Ford don't seem to have heard of minutes - although I think the departure settings do allow this ? This is especially true with Octopus Go where their EV tarfiff runs from 00:30 to 04:30 - so we are losing one hour of charging availablity with Ford.

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[SJ_Okay]

I'm having a problem getting my home charging to stop at the max level that I've set. I've set the max charge level at 80% and i'm not using a schedule - it's simply set to 'charge when plugged in'. I've also tried to use a schedule and it still goes on to charge to 100%. I'm using a pod-point so i can set the charger to charge during certain times as well, but how can i stop it charging past the 80% level that i've set? I think this has been discussed/explained elsewhere, but I can't find it, so apologies for bringing it up again! Anyone able to tell me what i'm doing wrong - bound to be user error! Many thanks.

It’s not user error, don’t worry. There is something funny going on with the charge schedule. I’m also trying to get to the bottom of it.

One thing we know is that you can’t use departure times in conjunction with a charge schedule and a max charge set. It prioritises your max charge rate and will charge outside schedule to get it. This is annoying since I don’t need 80% charge to do the daily school runs. I think Ford are aware of this… hopefully it will be fixed.

The other issues I am seeing is that the charge starting and stopping within schedule is a lottery. I think this might be down to the fact that I “break” the connection by unplugging either during or before a charge schedule… seems like it resets and the car reverts to a plug while charged in setting. Another possibility is that I charge on variable speeds. I trickle on a schedule between 10am-4pm everyday @1.4kW and then if I need full charge it’s @ 7kW overnight. It is possible that the car is getting confuse by which speed it is going to get and as such when I plug in after a school run it sees it’s going to get 1.4kW instead of the 7kW it got the night before and decides it better start charging ahead of schedule to hit the 80%…

I know this is not specific to your issue, but there is something not right at the minute. Make sure you have set your home charge location up in the car and set your charge to 80%. Do it in the car, then check that it’s synced in your FordPass app. Go to Manage Charging > Preffered Charge Times > under saved locations you should see your recently set Home location, navigate into that and make sure that is set to 80%… it should have synced with the car. Hopefully that’s all that you’ll need to do ?? If you do start needing to program schedules, you might end up having to do it via your pod point. I have to use my Zappi schedule until I can find out why the car is prioritising the max charge level over my schedules.

CC: @David-HC

 

[SteveUk]

I use podpoint set to charge 4 hours per night = 28kw

So roughly an over night charge is 1/3 of a "tank" !

Therefore if I want to fill up to around 80% I can work out from near empty I need a couple of nights. And it works for me also setting the percentage limit in the setting within the car.

It will work eventually, it's just a faff getting the settings setup as per advice previous to mine.

 

[Tony.T]

Another Mach E video for you. Quite interesting this one as it's not a review as such, quite short but worth a watch!

 

[RegP]

It’s not user error, don’t worry. There is something funny going on with the charge schedule. I’m also trying to get to the bottom of it.

One thing we know is that you can’t use departure times in conjunction with a charge schedule and a max charge set. It prioritises your max charge rate and will charge outside schedule to get it. This is annoying since I don’t need 80% charge to do the daily school runs. I think Ford are aware of this… hopefully it will be fixed.

The other issues I am seeing is that the charge starting and stopping within schedule is a lottery. I think this might be down to the fact that I “break” the connection by unplugging either during or before a charge schedule… seems like it resets and the car reverts to a plug while charged in setting. Another possibility is that I charge on variable speeds. I trickle on a schedule between 10am-4pm everyday @1.4kW and then if I need full charge it’s @ 7kW overnight. It is possible that the car is getting confuse by which speed it is going to get and as such when I plug in after a school run it sees it’s going to get 1.4kW instead of the 7kW it got the night before and decides it better start charging ahead of schedule to hit the 80%…

I know this is not specific to your issue, but there is something not right at the minute. Make sure you have set your home charge location up in the car and set your charge to 80%. Do it in the car, then check that it’s synced in your FordPass app. Go to Manage Charging > Preffered Charge Times > under saved locations you should see your recently set Home location, navigate into that and make sure that is set to 80%… it should have synced with the car. Hopefully that’s all that you’ll need to do ?? If you do start needing to program schedules, you might end up having to do it via your pod point. I have to use my Zappi schedule until I can find out why the car is prioritising the max charge level over my schedules.

CC: @David-HC

@portlandg @David-HC @SJ_Okay Thanks for the info guys, much appreciated and glad it's not just me being a biff! Only had the car since Friday but so glad I waited it out. Could not be happier with it - really impressed with it!

 

[Chaks]

Hi all,
Doe the Abs.black colour we get in the UK is metallic or normal? my dealer is selling me a Paint protection for the colour and also for the leather seats. thanks

 

[SJ_Okay]

Hi all,
Doe the Abs.black colour we get in the UK is metallic or normal? my dealer is selling me a Paint protection for the colour and also for the leather seats. thanks

Hey! I’m not sure… Maybe not as it’s the only free colour option? Are they offering you the DiamondBrite protection pack?

 

[Kdpt]

A quick demo shows what happens when my charger a Myenergy Zappi2 reaches the set target for the Batt SOC set in the MME. The charger is set to use excess solar to charge the car & house Batt, but it works the same when set to charge at 7kW.

Most of the pics are self explanatory, having set a max SOC in MME of 70% for test, it can be seen when the MME reaches this it switches to 'Battery Conditioning Mode' at 0.6kW this will continue until the Batt BMS is happy that MME Batt is balanced.

You also get a notification that the Batt has reached the desired percentage set (ie 70%) but not that its gone into 'Battery Conditioning Mode' (that can last for several hours).

From MME Charge Screen when 70% reached

Charging Normally (before 70%)

Battery Conditioning Mode (After 70%)

Notification of Max Charge reached

Regards All..... Fantastic Car

 

[Chaks]

Hey! I’m not sure… Maybe not as it’s the only free colour option? Are they offering you the DiamondBrite protection pack?

No they are just saying Paint protection for @£400+ since the colour isn't metallic its advisable .

 

[SashaLondon]

They still haven't moved forward with my paperwork, I don't know what to do. I call them and they don't even pick up. No email reply from the concierge that I reached out to either.

 

[portlandg]

They still haven't moved forward with my paperwork, I don't know what to do. I call them and they don't even pick up. No email reply from the concierge that I reached out to either.

As I said the other day, Rebecca and Hannah have been at Goodwood this weekend and were due to return from there today. I would imagine that they have had shed loads of emails to get through having been out of the office for a few days. I doubt whether anyone else is brave enough to reply to them.
If you are having issues with your dealer not replying to you regarding "paperwork" may I suggest you go and camp out on their door step. It's a bit harder to ignore someone when they are stood in front of you.

 

[Ash1992]

Hi all,
Doe the Abs.black colour we get in the UK is metallic or normal? my dealer is selling me a Paint protection for the colour and also for the leather seats. thanks

So technically Absolute Black (Shadow Black, in the US) is classed as pearl not metallic or standard. It's virtually standard and won't have any visible 'pearl' as the mix of blue pearl in the paint is so minimal (In the US It will have 0.4 gram of blue pearl in 10oz of paint).
Can't comment on the protection, I've used Gyeon Can-Coat the last few cars I've had to ceramic coat the car, it looks good and repels water / dirt reasonably well for a decent amount of time. I'm not a detailing enthusiast though so others may want more than that can offer as a DIY effort.

 

[SashaLondon]

As I said the other day, Rebecca and Hannah have been at Goodwood this weekend and were due to return from there today. I would imagine that they have had shed loads of emails to get through having been out of the office for a few days. I doubt whether anyone else is brave enough to reply to them.
If you are having issues with your dealer not replying to you regarding "paperwork" may I suggest you go and camp out on their door step. It's a bit harder to ignore someone when they are stood in front of you.

Think Hannah has sorted out the sticking contract issue.

 

[rjudge111]

I recently had solar pv panels that work in tandem with my zappi ev charger. I save circa £750 on fuel bills with my annual commute. The pv panels and zappi ev charger were installed by SolarTherm UK who i can definitely recommend - https://solarthermuk.co.uk/solar-pv/

 

[Mercury8]

Was wondering if anyone else’s Ford Charging Network subscription is still showing ‘Activation Pending’? It also shows as no service found on the FordPass app.

I registered it 2 weeks ago when I got my car. I actually haven’t tried to use a charger in the Ford network yet as have been using ChargePlace Scotland for free.

Was wondering if this will only change to activated once I’ve used a charger on the Ford network.

Thanks.

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