UK Customers

[Wonky_Donkey]

Yes, I also had a fiddle on the way to work this morning as it was the coldest morning so far, to start with whatever I did, cold air, but suddenly hey presto, I had heat! I'm still not quite sure how I did it so I'll have another fiddle tomorrow!

I thought after all the chat I’d better check my own!

After some fiddling with settings I also got a good blast of heat - and it was only when the e-heat option was highlighted though (which was selected by the car by default)

I hope those of you with heat issues get them resolved soon.

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[Dermot Vermin]

Ive got no heat!!
drove to work. Put the seat on and put the temp to 25 nothing. Seat got hot feet got cold
so I asked the car to increase the temperature to 29, again nothing . I think it was warmer outside than inside.

ford said it would be November before they can look at it.

am I wrong e heat needs to be off?

E-Heat has to be on to generate heat

 

[Smoothbond]

I thought after all the chat I’d better check my own!

After some fiddling with settings I also got a good blast of heat - and it was only when the e-heat option was highlighted though (which was selected by the car by default)

I hope those of you with heat issues get them resolved soon.

you should be able to get heat without enabling E-Heat. E-heat should really only be used if it's really cold in the cabin when you first get in and you need to heat it up asap. The effect on the range is quite alarming. If you can't get heat without enabling E-heat, you have a problem.

 

[Smoothbond]

E-Heat has to be on to generate heat

No it doesn't. Even The Ford Engineers recommend not using it. Email from Hannah 01/09

Good Afternoon Ben



I hope you are well and keeping safe.



I hope you don’t mind the email I’m sending over about the potential heating issue that your car has been experiencing. I saw the issue on social media and dug for some information.

From the description, we believe this is linked to the way in which the Mustang Mach-E’s heater system operates, detailed in the Owner’s Manual. I’ve also included some recommendations from the engineering team below.

• The key recommendation is that ‘Auto’ should be selected in the Climate Control setup. After pressing Auto, the customer should be able to adjust the temperature function to the setting they prefer.
• The customer should check that the e-heat functionality is disabled too.
• With the temperature set to drop over the coming weeks and months, we would recommend the Departure Times functionality is used and the relevant Climate Control settings adjusted to the respective climate the customer is in so the car can be pre-conditioned before departure.

Let me know if any of the above helps, alongside the outcome from the service booked in on the weekend.



Thank you


Hannah



Obviously, none of this has helped and yes I can generate heat when using E-Heat but I shouldn't have to do that. The impact on the range when using E-heat is unbearable. It's obviously only to be used in short bursts. The engineers at my dealership and Fordpass agree something is wrong which is why my car is booked in for another visit on 11/10

 

[SteveUk]

That's the same cut and paste nonsense Hannah sent me a week ago. She has since appologised to me for it.

 

[Dermot Vermin]

No it doesn't. Even The Ford Engineers recommend not using it. Email from Hannah 01/09

Good Afternoon Ben



I hope you are well and keeping safe.



I hope you don’t mind the email I’m sending over about the potential heating issue that your car has been experiencing. I saw the issue on social media and dug for some information.

From the description, we believe this is linked to the way in which the Mustang Mach-E’s heater system operates, detailed in the Owner’s Manual. I’ve also included some recommendations from the engineering team below.

• The key recommendation is that ‘Auto’ should be selected in the Climate Control setup. After pressing Auto, the customer should be able to adjust the temperature function to the setting they prefer.
• The customer should check that the e-heat functionality is disabled too.
• With the temperature set to drop over the coming weeks and months, we would recommend the Departure Times functionality is used and the relevant Climate Control settings adjusted to the respective climate the customer is in so the car can be pre-conditioned before departure.

Let me know if any of the above helps, alongside the outcome from the service booked in on the weekend.



Thank you


Hannah



Obviously, none of this has helped and yes I can generate heat when using E-Heat but I shouldn't have to do that. The impact on the range when using E-heat is unbearable. It's obviously only to be used in short bursts. The engineers at my dealership and Fordpass agree something is wrong which is why my car is booked in for another visit on 11/10

All I know is the only way I can get heat is with the E-Heat on, I tried the above and got nothing. I didn't find the impact on range too bad, both days I have driven 100 miles to/from work, all motorway, heating set to 22c...nicely warm and % for each journey only dropped by 2% but that maybe as it's not yet cold cold. Let us know how you get on at the dealers, judging by others remarks about dealer knowledge, you'll be using the e-heat until they get a fix ready for next summer!

 

[portlandg]

The way I am reading and understanding the heating functions of our cars is this.
E-heat is an additional heater to boost the internal cabin temperature until such time the car can generate it's own heat, presumably with heat from the batteries. If switched OFF then the car relies on the heat generated by the car which can take a while. Switch it on then it will heat the car quicker but will drink a lot of power. However, if you use the departure time preheat function the car will heat the cabin (using the e-heat function I assume) while using power from your home supply so as not to drain the main battery. You then use the heated seat/steering wheel function to keep you warm until the battery has warmed up enough on your journey to maintain the set temperature. Once at the set temperature you could use the e-heat function because it will not use so much power to maintain a temperature than to get to the set temperature. Also, don't expect to switch it on, turn up the heat and blower to maximum and expect instant heat. It too has to heat up. This is what I am doing with my car and it seems to work just fine. But then, knocking on wood, I don't seem to be experiencing as many of the issues that some of you are reporting with your cars.
A sure way to check if your car IS generating heat is to use the departure times function to get your car warm in the morning. If it does get warm then the heating works and it probably means that you just have to play around with the settings a bit to get it right. If the car hasn't warmed up ready for the set departure time, then yes, I would suggest that something isn't quite right.
Those of you WITHOUT off street parking who can't plug into a home supply please don't have a go at me. I understand that this will not help you very much.

 

[portlandg]

Not feeling so smug now regarding the petrol 'shortage'. Both my daughters are now running on fumes as is my youngest's boyfriend. He is coming from Fareham so Dad's taxi has been booked to pick him up from the train station. Both granddaughters have after hours clubs to attend later. A booking for granddad's taxi. Not quite sure what is going to happen later as I am going out for dinner. Won't be drinking though, taxi has been cancelled due to no fuel, so now I will have to drive. Oh well, perks of driving electric.

 

[coolshades]

My journeys has loaded on my Ford Pass, but i find it's utterly pointless.

there is value to it if it shows consumption data for each ride, but nope, why would Ford make it useful for us?

 

[coolshades]

Chippenham Pitstop Ionity chargers are good. two Audi eTrons, one Porsche Taycan and a VW ID 3 next to my MME.

i might be biased but the MME is the best looker of them all.

those etrons are huge and for a moment i was envious of their smoother rides, but they don't have the pano roof.

 

[Dermot Vermin]

The way I am reading and understanding the heating functions of our cars is this.
E-heat is an additional heater to boost the internal cabin temperature until such time the car can generate it's own heat, presumably with heat from the batteries. If switched OFF then the car relies on the heat generated by the car which can take a while. Switch it on then it will heat the car quicker but will drink a lot of power. However, if you use the departure time preheat function the car will heat the cabin (using the e-heat function I assume) while using power from your home supply so as not to drain the main battery. You then use the heated seat/steering wheel function to keep you warm until the battery has warmed up enough on your journey to maintain the set temperature. Once at the set temperature you could use the e-heat function because it will not use so much power to maintain a temperature than to get to the set temperature. Also, don't expect to switch it on, turn up the heat and blower to maximum and expect instant heat. It too has to heat up. This is what I am doing with my car and it seems to work just fine. But then, knocking on wood, I don't seem to be experiencing as many of the issues that some of you are reporting with your cars.
A sure way to check if your car IS generating heat is to use the departure times function to get your car warm in the morning. If it does get warm then the heating works and it probably means that you just have to play around with the settings a bit to get it right. If the car hasn't warmed up ready for the set departure time, then yes, I would suggest that something isn't quite right.
Those of you WITHOUT off street parking who can't plug into a home supply please don't have a go at me. I understand that this will not help you very much.

Very useful and clear.. I've a fair drive on Monday, 400 mile round trip, I'll give it a go and see what happens. I've done over 7500 miles now, still see very few Mach-e's, car has settled in nicely.....

 

[ProximusAl]

About 20 million posts back I was complaining that Ford pass didn’t have a picture of my vehicle. Low and behold today, the gods at Ford decided that I had waited long enough.

 

[g8mb1t]

About 20 million posts back I was complaining that Ford pass didn’t have a picture of my vehicle. Low and behold today, the gods at Ford decided that I had waited long enough.

Fantastic, just had a look and finally I can see mine as well. App still says Detroit on departure but it’s just cosmetic.

 

[SashaLondon]

Do you mean the departure time is correct now?

 

[coolshades]

Very useful and clear.. I've a fair drive on Monday, 400 mile round trip, I'll give it a go and see what happens. I've done over 7500 miles now, still see very few Mach-e's, car has settled in nicely.....

Has the drive become smoother now?

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