UK Customers

[SteveUk]

I read it that 'reservation' is cancellable but once it is an 'order' then you have entered into a 'order' which at least is binding when you sign up at a dealer. If you ordered a yellow one for example that might be tough to subsequently sell by the dealer if you pull out.

The deposit is £1k so I believe you would lose that unless you came to some kind of agreement.

This is also why I am ensuring things are straight before I click to confirm my order. Ensuring the insurance is available, funds and the right colour etc

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[SteveUk]

Iwantonenow , I would suggest also that you contact your dealer if you haven't already. I have and it's probably better to start a business relationship with them if you havent already.

I have with mine and it has enabled me to realise that perhaps I should change dealer! Best to find out sooner rather than later if it's going to work with them.

 

[Iwantonenow]

Iwantonenow , I would suggest also that you contact your dealer if you haven't already. I have and it's probably better to start a business relationship with them if you havent already.

I have with mine and it has enabled me to realise that perhaps I should change dealer! Best to find out sooner rather than later if it's going to work with them.

SteveUk that is the very problem. The dealer know nothing. They couldn't even access the system to see dates on Thursday/Friday. Unfortunately I dont thibknot is possible to change dealer, if it was I would be moving to Edgware tomorrow.

 

[portlandg]

Iwantonenow , I would suggest also that you contact your dealer if you haven't already. I have and it's probably better to start a business relationship with them if you havent already.

I have with mine and it has enabled me to realise that perhaps I should change dealer! Best to find out sooner rather than later if it's going to work with them.

Just in case you aren't aware, if you change dealer you have to cancel your order and then start the routine all over again. Therefore you probably won't get a car until late next year

 

[SteveUk]

Thanks Grahame, all excellent advice

 

[portlandg]

Thanks Grahame, all excellent advice

I try to help

 

[PaulD]

Whilst not a Ford evangelist like Grahame (I have not had to rebuild my garage) and do have some issues with them regarding their communication over the last year, I think they do need to be cut a little slack.
This car is a big deal for them. If it is not technically correct and to a high build quality on release, the press, other ev companies and owners will take them to task. Hence some of the OKTB delay.
They wanted to release in the US and Europe at the same time. COVID put paid to that plan.
They are only making 50000 in the first year so if all were confirmed orders on the first day 45000 people would moan that their delivery date was too late compared to others.
They now have pre- orderers and new orderers to reconcile.
They are looking to make a profit on the cars from the get go, demand is high hence the interest rate reflects these issues.
They are struggling with new online ordering systems.
Dealers will have few cars to handle are not really involved in the process and will make less on servicing. We can understand they might be less than committed.
They expected a smooth slow ramp up from pre-production to production and despite COVID made a pretty good fist of it. We have I think to thank the Mexican workforce for that. Building a quality car that none of them are likely to own in the middle of a pandemic in a country that has been particularly hard hit.
We also have to remember including me that any communication from Ford regarding delay, technical issues, delivery problems is market sensitive and we should not expect a blow by blow account.

There are some things they could do now that full orders are open is to create a ‘Mach e club‘ for pre-orederers where they could issue information say on anticipated delivery if ordered by 8/1/21. Or on issues such as the reservation fee/deposit, finance completion, connected charger availabilty, These issue are common across the US and Europe.

I was an ID3 pre-ordererer (cancelled) and the VW communication was even worse, the car delivery was delayed. FIrst edition cars came more or less at the same time as the series cars, so many people cancelled the FE in the Uk because it was not the car they thought it would be, that the cars were eventually sold by dealers at a discount much to the annoyance of the early adopters that paid full whack. To crown it all the car has been a software nightmare you only need to visit the forums.

Ford clearly does not want this. I am prepared to give them the benefit of the doubt for a little while longer, order my car, assume I can cancel as in the US. Particularly as the car is only bespoke regarding colour and will be made if I confirm or not.
I can understand the frustration of some early ordrerers if their cars are made after others due to material shortages, sequencing or logistics. However I have a feeling that unless COVID gets even worse they might be pleasantly surprised.

 

[SteveUk]

My dealer wants to do the finance application in January and wont do it now. This is adding more stress for me when I specifically state that I want to ensure the application is agreed straight away. They say the application approval will expire in 60 days so that's why they dont want to do it until January, I suspect there is another reason as January will make no difference when the car is due in April or May as January will also be more than 60 days before the car comes.

Perhaps they want the commision for the finance into the next financial year or something.

 

[Spensaf]

“ahead of the pack" - that's what you need to use.

What about "We expect deliveries to begin in the UK in early 2021 but can confirm, that as one of our pre-order customers, you are at the front of the queue."

That was on an email back in May!

I am going to have a rant.

I must have far to much faith in the human race. The business my wife and I run is sales orientated so I really should know better but I always think the best of people but the recent posts on this thread has just brought me back to earth with an almighty crash and made me realise what some are really like.
When Ford first revealed the MME over a year ago (pre covid) I had just put a deposit down on a Peugeot e2008. Delivery was supposed to be April/May 2020. Just after Christmas I had the chance to drive the e208. It had the same battery and motor as the e2008 but, obviously, was a bit smaller. It drove nicely but I learnt that the seats that I had ordered were actually not available. So I cancelled the order. I managed to convince the wife that the MME was a good choice. She agreed so on 29th Feb (pre covid) I paid my £1000 deposit and ordered one. Estimated delivery was end 2020. My Ford account gave a count down list. I was always aware that I would be asked to confirm my order, then later apply for finance and then finally take delivery. This order of events has NEVER changed, just the timings (due to covid). Because of covid the factory in Mexico shut down. This meant that they couldn't continue with the retooling and updating of the plant. When they could eventually get back to work (at reduced levels) three months or so later a lot of the tooling was still stuck in Michegan. So by now it is pretty certain that the car was going to be delayed. Our website then updated to say that first deliveries were estimated early 2021. I think time wise we are about May/June. The estimated delivery time the changed to Spring 2021. I emailed the CRC team to query this and was told that early preorders were estimated early 2021 and newer preorders were the spring date. I wasn't told when the cutoff for early/newer was though.
Early 2021 to me meant 1st quarter (Jan/Feb/Mar) I have a estimated delivery date to dealer (according to vista) w/e 13 March 2021. Spring is March 20th to June 21st. It has been said in recent posts that we have been lied to by Ford. I don't see how you can substantiate that accusation. Have they kept us informed. NO. Did they say in October the we would order by end of November. NO, just that they were planning to ask us to confirm by then. As we all know this year has been extremely difficult for EVERYONE. Ford has not been immune to this. The original intention was to launch the MME in the US and EUR at the same time. That all went for a ball of chalk in March. As the whole concept of the MME was run by Ford US I think our side of the pond Ford teams didn't have that much input into the timeline. Given the timescale of shipping the cars to EUR it made sense that the factory would concentrate on getting as many cars to US customers as possible by 31st Dec to fulfill their commitment to deliver by end of 2020.
Some of us, if we believe what we have been told and have seen in writing, have already had our cars built. These could be sat in a parking lot waiting to be shipped. Some cars have already arrived in Norway. So they are doing the best they can. I agree that if you were an early adopter and have had a delivery estimate, and I emphasise ESTIMATE, after a late adopter then I think you are justified in feeling miffed. I would. However scheduling for production is done by the factory, it is dependant on supplies in stock and what their suppliers can deliver and when. So to keep the production line going they may have to nip and tuck here and there. It was mentioned on here that the plant is a batch build plant, build a run of 30 cars of 1 spec and then another 30 of a different spec. Unfortunately this means that if your particular model is number 31 and there only another 20 like for like yours may have to wait a bit longer.
I think given the circumstances worldwide, Ford have done very well to get to this stage. I don't feel as if I have been lied to. Just because you are not hearing what you want to hear doesn't mean you are being lied to. I knew what I was getting in to 9 months ago and things haven't changed, apart for a 3 month delay. And we all know why that is. Those who joined the journey recently have had ample opportunity to gather information (plenty of that on this forum) and make their own judgement. What has transpired in the last 2 days has always been the way it was going to be so don't start saying that you have been lied too.
I am positive I will vilified my some, probably most, for this rant but the more recent posts really annoyed me. I'm sorry, but if you don't like what has/is happening then bail out. If you want to stick with it and just go with the flow. This is just my opinion and is how I feel. For me another 3 months is going to seem like a breeze compared to the last 9. Oh and by the way, I have NO affiliations or connections with Ford. I just love their cars.
Rant over.

My Specific rant is because I ordered a FIRST EDITION on the FIRST day of pre-orders. I was one of the FIRST 50 people to see the car at Dunton in December last year, where we were told the the FIRST EDITION would have priority build and that we would be the FIRST lucky people to own the car in the UK.

To the find out that my delivery date is 6 weeks after people who pre-ordered 10 months after me has made me more than miffed. Spending the over 35 years in import business, I know fully well the supply chain issues that have occurred during the last year, but that's no excuse to feed us continual BS during the year in emails about priority builds.

Come clean, tell us we'll have to wait to save Ford money in production line costs and give us more than just a poxy pair of end of line headphones that B&O have been left overstocked on.

End of my rant!

 

[Mercury8]

What about "We expect deliveries to begin in the UK in early 2021 but can confirm, that as one of our pre-order customers, you are at the front of the queue."

That was on an email back in May!



My Specific rant is because I ordered a FIRST EDITION on the FIRST day of pre-orders. I was one of the FIRST 50 people to see the car at Dunton in December last year, where we were told the the FIRST EDITION would have priority build and that we would be the FIRST lucky people to own the car in the UK.

To the find out that my delivery date is 6 weeks after people who pre-ordered 10 months after me has made me more than miffed. Spending the over 35 years in import business, I know fully well the supply chain issues that have occurred during the last year, but that's no excuse to feed us continual BS during the year in emails about priority builds.

Come clean, tell us we'll have to wait to save Ford money in production line costs and give us more than just a poxy pair of end of line headphones that B&O have been left overstocked on.

End of my rant!

So you were one of the first then?! Got it!

 

[Spensaf]

So you were one of the first then?! Got it!

You have a 14-16 week estimate then? You don't need to get sarcastic about it. You'll have yours - chill.

 

[SteveUk]

Hi Spencer, hello from up north! I hope you get it sorted.

 

[Spensaf]

Hi Spencer, hello from up north! I hope you get it sorted.

Cheers Steve. I hope we all get to enjoy our cars as soon as possible.

 

[Spensaf]

So you were one of the first then?! Got it!

Thought so. And you wonder why I'm pissed?

 

[Markyj]

What about "We expect deliveries to begin in the UK in early 2021 but can confirm, that as one of our pre-order customers, you are at the front of the queue."

That was on an email back in May!



My Specific rant is because I ordered a FIRST EDITION on the FIRST day of pre-orders. I was one of the FIRST 50 people to see the car at Dunton in December last year, where we were told the the FIRST EDITION would have priority build and that we would be the FIRST lucky people to own the car in the UK.

To the find out that my delivery date is 6 weeks after people who pre-ordered 10 months after me has made me more than miffed. Spending the over 35 years in import business, I know fully well the supply chain issues that have occurred during the last year, but that's no excuse to feed us continual BS during the year in emails about priority builds.

Come clean, tell us we'll have to wait to save Ford money in production line costs and give us more than just a poxy pair of end of line headphones that B&O have been left overstocked on.

End of my rant!

To be fair I get why you are pissed. COVID issues aside which have delayed things, if I had ordered a first edition and paid the premium for it, I would expect the car to be on the first shipload of cars that arrive in the UK. As we know though the comms and marketing for this whole launch have been poor to say the least so I’m unfortunately not surprised. hopefully the extra few weeks will be worth the wait for you. ill keep my fingers crossed.

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