TSB 22-2117 - Fix for Stuck Power-Up 1.7.1 Update

[generaltso]

My conclusion is that they very specifically want it to be via Ethernet from the computer. Otherwise, they'd let you just do everything via USB.

They wouldn't have any way of knowing (or caring) how your computer is connected to an Ethernet adapter as long as it has one.

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[KevinS]

They wouldn't have any way of knowing (or caring) how your computer is connected to an Ethernet adapter as long as it has one.

Again, if true, why wouldn't they let you just do the whole thing via USB?

USB Adapter <> Ethernet <> USB Adapter doesn't make sense.

 

[generaltso]

Again, if true, why wouldn't they let you just do the whole thing via USB?

USB Adapter <> Ethernet <> USB Adapter doesn't make sense.

If the protocol needs to be Ethernet, sending it over a USB to USB cable would require a special driver for the laptop. It's much more universal to just use a laptop's built-in Ethernet port or an external USB Ethernet adapter that comes with its own drivers or can use the default Windows drivers.

 

[KevinS]

If the protocol needs to be Ethernet, sending it over a USB to USB cable would require a special driver for the laptop. It's much more universal to just use a laptop's built-in Ethernet port or an external USB Ethernet adapter that comes with its own drivers or can use the default Windows drivers.

Hmm. Time to ping my IT department to see if I can borrow some stuff.

 

[Jimrpa]

My ONT is in my garage, next to the car. Maybe I should just begin plugging the vehicle into a switch port to get updates faster ????

 

[benk016]

Hmm. Time to ping my IT department to see if I can borrow some stuff.

I suspect any USB ethernet adapter will work. And the other adapters can be generic as well.
I just got my order from Amazon with all the pieces to do this.

 

[ProximusAl]

I suspect any USB ethernet adapter will work. And the other adapters can be generic as well.
I just got my order from Amazon with all the pieces to do this.

I have done the same also. I dont have a stuck 1.7.1, but it cant hurt to have all the bits for the future

 

[benk016]

I have done the same also. I dont have a stuck 1.7.1, but it cant hurt to have all the bits for the future

Exactly, I don't have the issue either, but If something does come up, better to be prepared.

 

[WyldStallyn]

Exactly, I don't have the issue either, but If something does come up, better to be prepared.

I'm with you on this but hopefully this doesn't become a frequent issue where we see templates posted to drill an access hole to get to the APIM cable easily ?

 

[MachTee]

All of these updates that only a dealer can perform requires that the car be within warranty coverage or ESP. So if this were to happen to a car that's out of warranty, you're SOL? Fortunately for me, my car was able to get the stuck 1.7.1 unstuck after about 2 months OTA. What happens if Ford sends another update that gets stuck (or worse) when my car is out of warranty? Can @Ford Motor Company chime in?

 

[Taekwonmoe]

So I just called my guy at Ford and they are having trouble tracking down one of these pieces. I threw in the, "So you guys have to go through the floor panel to bypass the usb up front?" and he knew exactly what I was talking about, thank God. Anyway, buy these ahead of time in case they don't have it you can just hand them one of these.....lol. Getting closer guys!!!!!

 

[Mach-Lee]

Additional info provided today:

TSB 22-2117 requires the use of commercially available adapters and cables to perform the APIM/TCU recovery procedure. Therefore it is recommended that dealers obtain these components in advance to prepare for the need to perform the TSB service procedure. The reference to use the following USB-to-Ethernet adapters isbased upon successful testing conducted by Ford: Trendnet TU2-ET100 USB2.0, Trendnet TU3-ETG USB 3.0 or Startech USB31000S USB 3.0. Refer to TSB 22-2117 for additional information.

So aftermarket adapters are fine to use, they don't have to be the ones specifically from Ford.

 

[RonTCat]

I find the comment about the dealer who only has one qualified EV tech to be laughable. Running updates on these cars is hardly rocket science if you have the proper tool (VCMII/III) and the FDRS software, which why would a dealership not have these? The software shows you exactly which updates the vehicle needs, and even provides step by step instructions during the update where needed (APIM is a good example). In other words, if I can figure it out, the dealership should also. That's just an anti-EV copout on the part of the dealership in my opinion...

You are generally correct.

 

[opus]

My Mustang has been at the dealership for almost two weeks now. My service advisor mentioned something about a new TSB being issued, and needing to get some special hardware, so putting two and two together, I'm guessing it's this. They've had to engage with some tech team for help, and after my particularly spicy Twitter rant the other day, things have been escalated on that side as well. My service department's latest gambit is to just stop answering the phone for either myself or Ford, so things are now getting escalated.

I'm hoping to get my car back next week, but I don't have a lot of hope. What I do have is a quote to sell the damn thing, because I'm done with all of this.

 

[TDAnthony]

My car is currently in the shop (stuck somewhere in the middle of 1.7.1)… they are currently telling me they plan to replace the APIM.

Question is: Do I ask them if they are up to speed on the service bulletin or do I let them try and replace the APIM? Is it 1/2 dozen one way, 6 the other, or is one way more advantageous?

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