Hey, Mike, would you please look me up again? I took it into the dealer to solve the OTA problem, and they were frustratingly vague about what they actually did. Maybe you can tell? Thank you!@likescookies
8 Jan '21 build date, Job 1 car.
So, interesting history from the session logs. As far back as a year ago a tech tried to update your Sync, months after your gateway (GWM) was replaced, and on two separate occasions the programming update attempts failed and they just quit without doing anything else.
And it looks to me like you've got a version of Sync that is so old you can't even schedule update checks for more than one day a week ("-EG" revision software).
Here's the list of available updates:
I've highlighted the gateway and the Sync module for a reason. Those two should have already updated via OTA by now. The gateway would have been first followed by the APIM (Sync module). I don't have any idea why they haven't updated by now but you certainly have an issue that your service department should fix under warranty. And If they need to call the engineering hotline to get help, then that's what they should do.
And I just re-read your post...BlueCruise updating by the dealer has not expired. It was renewed and expires at the end of this year...however there was a 'pause' put on doing the updates at the dealer around the holidays due to some technical issues with updating the IPC (instrument panel module), but I would hope that is resolved by now.
Someone did yesterday, and it turns out it was Windows doing updates. So restart and make sure Windows is up to date before attempting FDRS.
They started around 0723 on the 17th by doing a lot of reading up on a wide variety of TSBs until about 0925 and then looked at your OTA dashboard to check the status of that. A network test was run at 0930 after checking the OTA dashboard and then a check for DTCs and then nothing after 0942. No programming was done at all this day.
Yes it completed successfully on the 25th, but didn't post the OTA completed flag to the cloud for some reason. So it might not show status correctly on your end.
4.2.1 tried to install and failed several times on April 19th because of low 12V battery, last time failed due to a server error. Says it will retry but hasn't since. Not much I can advise, other than possibly trying a 12V reset.
I don't see anything in this list:Hi,
Saw a post from a new owner in DK who claims his new MME came with the newest APIM version, so i wonder if it has been release for my car as well.
Could someone please check?
VIN: WF0TK3SUXNMA05375
I see that Lee has checked your OTA status for 4.2.1. You do have this update in your available software list (it's the gateway module):
I see that Lee has checked your OTA status for 4.2.1. You do hve this update in your available software list (it's the gateway module):
Updates don't come over Wi-Fi 99.9% of the time. They come over the car's TCU modem. As Lee says yours failed due to low 12V battery state of charge. Which means you probably have your schedule set to check in the middle of the night. And every night your battery drains a bit down below 80% (like everybody's does), and when the logic checks to see the battery status before initiating the update it decides the 12V battery is to low to support the process and no update takes place.
I would recommend two things. First, set your schedule to check for updates about 15-20 minutes into your normal commute time either in the morning or after you leave work on the way home. When you start the car it takes the high voltage battery about 15-20 minutes to recharge the 12V battery back up above 80% SOC (just like a regular ICE car with the alternator recharging the 12V battery back up). So this would allow the update to proceed when the system checks and finds your 12V battery is good to go. Also, you'll probably be driving in an area with at least three bars of AT&T coverage, which is also necessary for getting updates downloaded.
The second thing to do is to reset the "Battery Monitoring System Learned Values" before starting off on your next drive to ensure that your battery is getting fully recharged instead of only partially recharged. It's pretty simple to do.
Before leaving for your drive, get in and push the start button without putting your foot on the brake. So while in accessory mode, flash the high beams 5 times, and then tap the brake pedal 3 times and look for the battery symbol on the instrument panel to cycle. Then press the start button again to shut the car off. Then start the car as normal and drive off with your new update schedule set to check everyday during your commute and you should see results soon.
