no no ford already sent us a BAD batch of adapters, they don't want us to use them and are replacing them...slowly. I'm just requesting that @Ford Motor Company assigns an extra intern to the project to speed things up.
You’d need to chat with the Oracle of Pretoria to get an adequate number of replacements actually delivered for once and then chat with the freight forwarder that Ford is using to do the actual shipping.
To follow up on my previous post, today I received an email from Ford with a phone number and instructions to ask for Houston BEV. It said that they would provide the return shipping label that was missing from my replacement package. I did so but each of the three people I spoke with had no idea what should be done. One started our conversation by telling me that I shouldn't have received the replacement adapter until I'd returned the faulty one. After 40 minutes on the phone, I said that I'd just hang on to the defective adapter and if someone from Ford decides they want it back, they can contact me and provide the label.
I find that ford typically gatekeeps anyone who can make a rational decision and as a mere consumer you are not entitled to speak directly to those people, you can expect an answer in a few business days to never and the answer will come through a person who has no ability to deviate from whatever answer was provided by the person who can actually effectuate anything about your problem.
Direct your protest anthems at Elmo.
I really hope my replacement adapter is a Ford-designed unit. Since people with order numbers after mine have them on the way, maybe Santa Farley will hold my replacement until the Lectron-built adapters are available. ??
No, just so I can see the differences first-hand. Curious doggy here. ??
