22S41 Recall Software - Server Deployment Issue

[Elmn8r]

Then I plan on having 17 complaints. Well 18 if you count how Ford does business.

Same here. Got a July ‘21 GTPE that has received zero updates save for the map update. Gonna have a complaint for nearly every update that is available when I take it in for the 10k service.

I think that’s BS really to have to do that. It’s freakin’ software. You’ve got to hook the car and put it into update mode even for one update. Then the time is not really labor, it’s service bay time while it updates. OTA needs to get better and be comprehensive. Hopefully, that’s where they’re trying to go…

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[Mike G]

Same here. Got a July ‘21 GTPE that has received zero updates save for the map update. Gonna have a complaint for nearly every update that is available when I take it in for the 10k service.

I think that’s BS really to have to do that. It’s freakin’ software. You’ve got to hook the car and put it into update mode even for one update. Then the time is not really labor, it’s service bay time while it updates. OTA needs to get better and be comprehensive. Hopefully, that’s where they’re trying to go…

Sorry...I have no expectation that OTAs are gonna dramatically ramp up to cover all the stuff that each car has outstanding in the software update list.

Just not gonna happen anytime soon.

 

[Neil4Real]

Same here. Got a July ‘21 GTPE that has received zero updates save for the map update. Gonna have a complaint for nearly every update that is available when I take it in for the 10k service.

I think that’s BS really to have to do that. It’s freakin’ software. You’ve got to hook the car and put it into update mode even for one update. Then the time is not really labor, it’s service bay time while it updates. OTA needs to get better and be comprehensive. Hopefully, that’s where they’re trying to go…

Well, you qualify for 21P22 that’s a bunch of updates.

 

[mkhuffman]

Maybe the OTA discussion should move over to the below thread since this thread is really about the software that was missing from FDRS. It will make it easier in the future for people who are interested in what was released in FDRS and what dealers are applying when we take our cars in for service.

https://www.macheforum.com/site/threads/22s41-22s29-recall-ota-software-are-out.19436/

If you follow that thread, you can see people are getting updates. In fact, 2021 Job 1 cars with the recall OTA now have the improved DCFC profile. That has been hinted as coming, but of course it just shows up unannounced. But it is worthy of recognition.

The OTA process is working, just slowly.

 

[Cjpayne]

And I believe it is correct that Job 2 cars already had it enabled.

I worded it poorly, it was the BlueCruise *map* update.

This is the only OTA I am aware of receiving. The sync update would be nice.

 

[Shayne]

Well...actually this isn't new....they are only supposed to do updates using warranty labor allowances when the customer comes in with a complaint that they can tie to a specific module update as the solution.

So you would have to complain that your iPhone is getting very warm but not charging effectively to get that WACM updated. As an example...

That is what Ford updates are like you do not get these updated? You have to complain about a specific bug before they will give you the fixes to all the glitches with this vehicle? Wow I have been just complaining about the basic that I need the charging schedule to work and my 12V not to die and have been quite about all the others figuring these fixes would come OTA to take the stupid out of this vehicle. But you are saying nope no module updates for me. That would turn me off Ford. Say it is not true and Ford is working to get all our vehicles running all the latest fixes like any normal high tech company. We are in the 2020's right and ford has OTA right? Think we need to wait and see.

Then I plan on having 17 complaints. Well 18 if you count how Ford does business.

Can I get your list?

Same here. Got a July ‘21 GTPE that has received zero updates save for the map update. Gonna have a complaint for nearly every update that is available when I take it in for the 10k service.

Can I get your list?

We should start to develop a list of complaints that reflect getting our vehicles up to date. That is worth a thread and would get them going . If this is the way Ford is going to proceed I have to say that is a real short sighted way to do business. Do not think it is going to develop too much loyalty letting owners put up with a buggy vehicle because they did not complain. Updates to keep our car running the best as possible as long as we whine and complain. Can't believe it is that ignorant ford has to be smarter than that? How the heck do they diagnose problems when every vehicle is different running different software? Na I have hope ford will embrace this new tech and their new model of OTA and keep our vehicles up to date like promised. They just need to get the OTA process working a bit better.

 

[kennethjk]

Well...actually this isn't new....they are only supposed to do updates using warranty labor allowances when the customer comes in with a complaint that they can tie to a specific module update as the solution.

So you would have to complain that your iPhone is getting very warm but not charging effectively to get that WACM updated. As an example...

Exactly what happened to me today. WACM updated (I mentioned it to them) and OTA 2.8.2 while at the shop and they didn’t do anything else.

 

[DevSecOps]

That is what Ford updates are like you do not get these updated? You have to complain about a specific bug before they will give you the fixes to all the glitches with this vehicle?

So let me defend both sides of this argument.

• First, a lot of the updates that we see available for vehicles are for edge case things. Some of them only happen in very small percentages of vehicles so there's no real reason for most people to update. Those go out as TSBs etc so that dealers have a way to fix it, if it needs fixing. In today's world technologically, we have this craving for updates. We check for updates on our phones 3x a day, for some unknown reason. Sometimes yes we have an app that misbehaves and we are patiently awaiting that update, but most of the time we don't know what they do or why they get updated.
• Ford should, and I assume one day will, roll them out as OTAs regardless of it being needed on an edge case or not.

I would love to see Ford step up their game on software, but reality is they have messed it up royally. Some cars have to go in for physical updates because they can't even be updated OTA. My second to last GWM update broke a ton of stuff. They fixed it, but they should have never released the first one.

So my point is that there's no reason to make a list of complaints if you don't really have them. If there's actually something wrong (phone not charging etc) then of course tell the dealer at your 10/20k and have them fix it, they will.

 

[WyldStallyn]

So let me defend both sides of this argument.

• First, a lot of the updates that we see available for vehicles are for edge case things. Some of them only happen in very small percentages of vehicles so there's no real reason for most people to update. Those go out as TSBs etc so that dealers have a way to fix it, if it needs fixing. In today's world technologically, we have this craving for updates. We check for updates on our phones 3x a day, for some unknown reason. Sometimes yes we have an app that misbehaves and we are patiently awaiting that update, but most of the time we don't know what they do or why they get updated.
• Ford should, and I assume one day will, roll them out as OTAs regardless of it being needed on an edge case or not.

I would love to see Ford step up their game on software, but reality is they have messed it up royally. Some cars have to go in for physical updates because they can't even be updated OTA. My second to last GWM update broke a ton of stuff. They fixed it, but they should have never released the first one.

So my point is that there's no reason to make a list of complaints if you don't really have them. If there's actually something wrong (phone not charging etc) then of course tell the dealer at your 10/20k and have them fix it, they will.

Just to chime in on the GWM, the 2.8.2 OTA updates GWM but with a buggy version. There is a subsequent update that updates it to a fixed version. Even now a month later 2.8.2 is going out OTA with the fix going out a few days later rather than just canceling 2.8.2 and sending the new version.

 

[Maquis]

So let me defend both sides of this argument.

• First, a lot of the updates that we see available for vehicles are for edge case things. Some of them only happen in very small percentages of vehicles so there's no real reason for most people to update. Those go out as TSBs etc so that dealers have a way to fix it, if it needs fixing. In today's world technologically, we have this craving for updates. We check for updates on our phones 3x a day, for some unknown reason. Sometimes yes we have an app that misbehaves and we are patiently awaiting that update, but most of the time we don't know what they do or why they get updated.
• Ford should, and I assume one day will, roll them out as OTAs regardless of it being needed on an edge case or not.

I would love to see Ford step up their game on software, but reality is they have messed it up royally. Some cars have to go in for physical updates because they can't even be updated OTA. My second to last GWM update broke a ton of stuff. They fixed it, but they should have never released the first one.

So my point is that there's no reason to make a list of complaints if you don't really have them. If there's actually something wrong (phone not charging etc) then of course tell the dealer at your 10/20k and have them fix it, they will.

These is another aspect to this.
Example:
In my case, I don’t currently have a phone that supports wireless charging. I‘ll likely not get one until my car is out of warranty. If I don’t find out about the problem and its available fix now, will I have to pay my dealer to apply the TSB post-warranty?

 

[Shayne]

So let me defend both sides of this argument.

• First, a lot of the updates that we see available for vehicles are for edge case things. Some of them only happen in very small percentages of vehicles so there's no real reason for most people to update. Those go out as TSBs etc so that dealers have a way to fix it, if it needs fixing. In today's world technologically, we have this craving for updates. We check for updates on our phones 3x a day, for some unknown reason. Sometimes yes we have an app that misbehaves and we are patiently awaiting that update, but most of the time we don't know what they do or why they get updated.
• Ford should, and I assume one day will, roll them out as OTAs regardless of it being needed on an edge case or not.

I would love to see Ford step up their game on software, but reality is they have messed it up royally. Some cars have to go in for physical updates because they can't even be updated OTA. My second to last GWM update broke a ton of stuff. They fixed it, but they should have never released the first one.

So my point is that there's no reason to make a list of complaints if you don't really have them. If there's actually something wrong (phone not charging etc) then of course tell the dealer at your 10/20k and have them fix it, they will.

I have bugs and have been waiting for OTA to fix them.

I do not need to tell them anything and I should get the bugs fixed with no complaints? Or if I have bugs I have to complain to get them fixed? This is the question. Is their hope for OTA or no? All smart phones are running different versions of software since it makes it easier for trouble shooting. First thing they tell you when you have problems and are running an old version is we suggest you do not update. Give me a break. The goal has to be all running the same software a one stage no?

 

[kennethjk]

So let me defend both sides of this argument.

• First, a lot of the updates that we see available for vehicles are for edge case things. Some of them only happen in very small percentages of vehicles so there's no real reason for most people to update. Those go out as TSBs etc so that dealers have a way to fix it, if it needs fixing. In today's world technologically, we have this craving for updates. We check for updates on our phones 3x a day, for some unknown reason. Sometimes yes we have an app that misbehaves and we are patiently awaiting that update, but most of the time we don't know what they do or why they get updated.
• Ford should, and I assume one day will, roll them out as OTAs regardless of it being needed on an edge case or not.

I would love to see Ford step up their game on software, but reality is they have messed it up royally. Some cars have to go in for physical updates because they can't even be updated OTA. My second to last GWM update broke a ton of stuff. They fixed it, but they should have never released the first one.

So my point is that there's no reason to make a list of complaints if you don't really have them. If there's actually something wrong (phone not charging etc) then of course tell the dealer at your 10/20k and have them fix it, they will.

good Points, my fear if they did all the updates is that something would get screwed up. I am hoping 2.8.2 doesn’t mess up anything

 

[Shayne]

good Points, my fear if they did all the updates is that something would get screwed up. I am hoping 2.8.2 doesn’t mess up anything

Mine is not. I have absolutely no fear of that. Their may be cars out there that you do not have to press the button 3 times before it opens. That you do not have the press the front door before the back will open. On and on.

 

[WyldStallyn]

good Points, my fear if they did all the updates is that something would get screwed up. I am hoping 2.8.2 doesn’t mess up anything

2.8.2 has an issue and some have reported this. Those who get 2.8.2 and have issues should see them resolved within a few days when an update goes out OTA.

 

[DevSecOps]

@Shayne @Maquis Let me try to explain this another way

First - Read this - I agree whole heartedly that Ford should be pushing everything OTA. Would have saved me 2k in flashing equipment if they did.

Here's the however ...

For the last 25 years, since OBDII, Ford and many other mfgs have been updating only what is necessary and you would never know any different. Times have changed, technology in cars is more advanced and now everything is coming to light. They wont just update everything at the dealer because someone has to pay for it. It's not just like your phone or windows where you push a button and hit restart. These updates take forever and have to be attended. Ford hasn't authorized them to bill for it UNLESS it's an issue.

I think that one day we will get these all OTA however changing Big Fords habits from the last 25 years isn't going to happen on one of their first OTA capable vehicles. It's going to take time. The only companies that are doing pure OTA are companies that never did it any other way (Tesla, Rivian, Lucid). They started doing it that way, and will continue.

I'm not excusing it, I'm putting it into perspective, right, wrong or indifferent. We all want better OTAs but it's not going to happen today, tomorrow or likely this year.

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