Customer Satisfaction Program 21P22 - Software Calibration Update

[Wildthing]

Make sure you are using the SoC Displayed parameter. There are two. One is the overall Pack SoC, including the buffer. The SoC displayed is what is actually shown on the dash and useable.

At 100% charge, Energy to Empty, and the Calculated Capacity should match.

And Like I said, its not always accurate. That Energy to empty value seems to jump around a lot.
Here mine seems to want to jump between 77.7kwh, and 84kwh.

If you charge to 100%, what value do you see for HVB Energy to Empty?

I did it yesterday and I had 60.79 kWh (100% displayed SOC, 95.38% real SOC%). I'm not sure it's reliable. Battery temperature was 30F

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[benk016]

I did it yesterday and I had 60.79 kWh (100% displayed SOC, 95.38% real SOC%). I'm not sure it's reliable. Battery temperature was 30F

I've noticed it gets less accurate when you're just sitting not driving. It seems to jump back and forth between a few values. I'm not sure if its an issue with Torque reading it or what. It seems like if I view the Energy to Empty value by itself, it shows accurate. And then when I go to the calculated capacity value, it jumps back to a lower number, like that calculation is messing with the actual data.

 

[Wildthing]

I've noticed it gets less accurate when you're just sitting not driving. It seems to jump back and forth between a few values. I'm not sure if its an issue with Torque reading it or what. It seems like if I view the Energy to Empty value by itself, it shows accurate. And then when I go to the calculated capacity value, it jumps back to a lower number, like that calculation is messing with the actual data.

But if you say between 77 and 84 it's far from accurage since you're supposed to have 88 or 91. What is the maximum you saw at 100%?

 

[Mach-Lee]

But if you say between 77 and 84 it's far from accurage since you're supposed to have 88 or 91. What is the maximum you saw at 100%?

Remember the available battery capacity will go down when it's cold. You'd have to check in +25ºC conditions if you want to compare directly to the 88/91 kWh spec.

 

[breeves002]

FYI anyone with a dealer having issues with the ABS...

 

[efisher]

See this is kind of insane to me. They basically have defective software that causes problems FROM BRAND NEW but you can't fix it brand new because the fix doesn't exist. Yet if you drive the car more than 36k...well...you're screwed, they won't fix it for free then even though it was defective at purchase. Just insanity.

They have to figure out a better way to do this and support future software issues.

Do you really think that this is a problem given that most people have not had the car for even a year? Or do you just like to complain?

 

[breeves002]

Do you really think that this is a problem given that most people have not had the car for even a year? Or do you just like to complain?

Some people drive a lot. Some people have had their cars over a year at this point with 25k+ miles. So if you hit 36k miles before they have fixes available they’re saying they won’t fix it for you even if it was broken from new with no fix available at the time you were less than 36k miles. That’s what I’m calling insane.

Sure that won’t impact many people probably but sucks for the people it does.

 

[tuminatr]

Some people drive a lot. Some people have had their cars over a year at this point with 25k+ miles. So if you hit 36k miles before they have fixes available they’re saying they won’t fix it for you even if it was broken from new with no fix available at the time you were less than 36k miles. That’s what I’m calling insane.

Sure that won’t impact many people probably but sucks for the people it does.

I would think the recalls and CSP would be covered by Ford, but this is one of the reasons I buy an extended warranty. My car has 15k on it already

 

[breeves002]

I would think the recalls and CSP would be covered by Ford, but this is one of the reasons I buy an extended warranty. My car has 15k on it already

A safety recall is covered. A CSP may require under 36k miles - some of them say that. It just depends.

 

[tannerk89]

A safety recall is covered. A CSP may require under 36k miles - some of them say that. It just depends.

It will still come OTA to cars outside of warranty, you just have to wait until they push it out in order to get it. Dealers have to pay people to perform the work required in the satisfaction program, OTA doesn’t require Ford to pay outside parties to do the work. Also improvements in a customer satisfaction program is not “something broke” with the car but an improvement over what the vehicle was shipped with, it works just fine without it.

 

[breeves002]

It will still come OTA to cars outside of warranty, you just have to wait until they push it out in order to get it. Dealers have to pay people to perform the work required in the satisfaction program, OTA doesn’t require Ford to pay outside parties to do the work. Also improvements in a customer satisfaction program is not “something broke” with the car but an improvement over what the vehicle was shipped with, it works just fine without it.

Yup I just said part of this in a different thread earlier today. I understand dealers have to pay techs and OTA is “free” for Ford.

Though you do say it “WILL”. Ford doesn’t have to send OTAs. They probably will but they do not have to.

I totally disagree on your definition of CSP. It is a voluntary recall generally.

Usually a CSP is mostly seen because something is broken or can break resulting in increased warranty claims. Several CSPs on other Fords have been PCM updates that keep engines from blowing up. In recent history the 1.5L EcoBoost had one to run the electric coolant pump after the engine shut off because they had issues with them blowing up from sitting with hot coolant.

Let’s be completely real though…CSP 21P22 fixes a lot of software bugs that I would count as broken stuff that the car was released with. The cars mostly worked without these updates but there were issues. My FE had serious bugs! When was your car built? Have you experienced an early build cars software woes? The CSP for PAAK also was to fix something that was broken.

Honestly the more I think about it almost all CSPs are to do with problems and not improvements. Granted it is an improvement if it solves a problem.My truck had a CSP to get first gear replaced because the transmission would eventually blow up if you didn’t. It would likely have blown up out of warranty too but Ford was trying to avoid a lawsuit over it down the road. So in this case…my truck would not have worked fine without the CSP being done.

 

[SnBGC]

Some people drive a lot. Some people have had their cars over a year at this point with 25k+ miles. So if you hit 36k miles before they have fixes available they’re saying they won’t fix it for you even if it was broken from new with no fix available at the time you were less than 36k miles. That’s what I’m calling insane.

Sure that won’t impact many people probably but sucks for the people it does.

One could argue that if the car is broken from new then it would not be possible to put 36k miles on the odometer in such a short period of time. It is entirely possible that many cars have software that performs as designed while the updates are intended for only affected vehicles to resolve an unexpected issue where not every vehicle left the factory with the appropriate calibrations.

We already know that many cars behave quite differently so there is certainly some issue with ensuring the calibrations are loaded properly at the factory. Maybe the updates are intended for those vehicles with known issues as discovered by their owners?

If that is the case, then cars that are working fine might be fine.

And if we take it one step further....
Wouldn't it be in Ford's best interest to include some perceived extras in the updates? It sounds much better to say "Hey, we are giving our customers more features for free!" vs "Hey, we jacked up the software loading process and delivered cars to unknowing customers so now we are finally getting around to fixing the issue."

Food for thought....

 

[breeves002]

One could argue that if the car is broken from new then it would not be possible to put 36k miles on the odometer in such a short period of time. It is entirely possible that many cars have software that performs as designed while the updates are intended for only affected vehicles to resolve an unexpected issue where not every vehicle left the factory with the appropriate calibrations.

We already know that many cars behave quite differently so there is certainly some issue with ensuring the calibrations are loaded properly at the factory. Maybe the updates are intended for those vehicles with known issues as discovered by their owners?

If that is the case, then cars that are working fine might be fine.

And if we take it one step further....
Wouldn't it be in Ford's best interest to include some perceived extras in the updates? It sounds much better to say "Hey, we are giving our customers more features for free!" vs "Hey, we jacked up the software loading process and delivered cars to unknowing customers so now we are finally getting around to fixing the issue."

Food for thought....

I completely agree. My guess is most of these bugs are ‘edge cases’ which is why not everyone sees them and why some stuff may not have been caught in early testing. Most likely the proper software was loaded onto all vehicles but it is always a possibility.

For sure they SHOULD be doing improvements which also include bug fixes. New flashy features make people happy. I just don’t have much faith in Ford these days but I think they seem to be going the right direction with OTA and will likely not leave us 2021 owners high and dry. Starting with the battery capacity increase.

 

[RickMachE]

I would think the recalls and CSP would be covered by Ford, but this is one of the reasons I buy an extended warranty. My car has 15k on it already

Extended warranty will not get TSB applied, unless the condition exists. And, as the wording on this CSP indicates, not this either.

 

[SnBGC]

I completely agree. My guess is most of these bugs are ‘edge cases’ which is why not everyone sees them and why some stuff may not have been caught in early testing. Most likely the proper software was loaded onto all vehicles but it is always a possibility.

For sure they SHOULD be doing improvements which also include bug fixes. New flashy features make people happy. I just don’t have much faith in Ford these days but I think they seem to be going the right direction with OTA and will likely not leave us 2021 owners high and dry. Starting with the battery capacity increase.

I think the software anomalies might be due to production speed increases combined with what appears to be a much more complex module system than ever existed in any previous Ford vehicle. Then add in the fact the car has many components that are vendor supplied and it is no wonder there are some "cooperation issues" between parts.

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