Goodwill Program Information: High Voltage Battery Junction Box (23S56)

[Shayne]

Yes, that is absolutely true. Those that got stranded especially deserve something extra for their trouble. Ford's initial handling of the situation was poor and it took NHTSA to get them to act. This gesture seems like them trying to say "my bad".

Do we know FOR A FACT that those who had HVBJB's replaced before the recall are ineligible? In the announcement it states "we are offering customers impacted by the 23S56 recall with a goodwill package following service completion".

First service February 2021 car dead tow it away then repeat, repeat and repeat. Since we never received the recall it would be hard to get the service carried out or for anything to transpire after it. $30 dollars and a charging pad is not worth the time and more the principle of it. They would have been better replacing everyone's defective charging pad or no ones than the haves and the have nots again. Dependent on country by the looks of it.

I don’t understand the complaints tbh.

Reading them again may help.

I love to see a scientific mind in action! Myself, knowing that I'll be getting the HVBJB replaced at some point, am doing "control tests" by performing as many WOT events as my current test equipment allows. I'll of course compare these results to testing that will be done after the recall repair.

In my before testing, my mouth also curls up at the edges a bit, but I suspect not quite as much as yours, since I don't have a GT.

Not scientific at all it is just the kid in us.

I went to my dealer. I have the recall letter. Dealer says that they can’t do it unless the check engine light is on. Not sure when we in Canada can get this done. Gift or not

Check engine light? You may be waiting for a very long time for that to appear

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[WinterSky]

I think this is a great gesture and Ford is to be congratulated.

I just wonder when I'll have an opportunity to get my HVBJB replaced under this program? Still waiting for my letter saying go git 'er done.

Anybody else with a rear-drive and big battery get that letter yet? I realize living in the flatlands without AWD my risk of part failure is about as low as it could be and still be part of the recall, but I hate to think the dog ate the letter or something.

Especially since we don't have a dog.

Hello, you dont need to wait for the letter. Just make an appointment in a Ford dealership to get the Recall done.

 

[su-ch+mache]

just have read this thread, my comment to @Ford Motor Company:

For Europe, Ford's measure would really be something great where you can say: Ford, they're doing something (a great slogan in Germany years ago). But unfortunately, Ford Europe customers are very much neglected when it comes to this issue!! Are we second-class customers?
Give yourselves a jolt Ford and treat all customers around the globe equally

 

[kdonnel]

Hello, you dont need to wait for the letter. Just make an appointment in a Ford dealership to get the Recall done.

Except in my experience after having made an appointment where the dealer ordered the part and I am 30+ days out and no part in site.

 

[OrchidMania]

Had recall completed 2/12. No package has arrived. Called the recall number listed and she is processing the package for me.

 

[roamtheworld]

Shout out to @Ford Motor Company for the quick reply to my DM and for quickly creating a case to make sure we get the offer. My hope is it won't take too long to process.

I encourage others who haven't received anything to contact Ford via DM or call the number posted to get a case created.

 

[Gene Bank]

Just an fyi on my experience with this recall. I received the notice in November. Had not heard anything since. Called my dealer yesterday. Great dealership (Irwin Ford NH). They ordered the HVBJB from Ford immediately and Ford sent it overnight. The dealership will do the one/two day job on March 25th. Thanks Ford for this. Love my 2022 MME GT. Never had one problem other than this recall.

 

[danielcb]

@Ford Motor Company should be focusing in getting proper parts available to customers that are stuck with this recall instead.

It's nice they are giving perks and points, but I really would rather have my car back to me with a proper fix and assurance that it will not blow up if I run from DCFC to DCFC in a road trip, as all this mess was a design flaw on their side.

I'm trying to get my recall done for 2 months now, just to be assured by the dealership had the part ordered and ready to be replaced in my car before my appointment for service and then find out that they didn't had it and they could only order the part if my car had a service order opened and it was at the dealership parking lot.

Ford is not doing this out of the goodness of their heart, they know all that has been messed up from the beginning and sketchy dealerships in their network plus lack of parts its just the icing topping all the customer frustration. This is basically damage control.

Put my pre-order for a Rivian R2 and Ford has until this one is out to convince me that the MME is a better car. Good luck...

 

[highland58]

Stupid trivia question (and answer) "What is the first country you come to if you travel due south from Detroit? Canada (look at a map).

BTW, Kudo's to FMC for doing right by customers in this case.

Ahh yes, we have family in Windsor, I didn't realize it was south of Detroit.

 

[roamtheworld]

@Ford Motor Company should be focusing in getting proper parts available to customers that are stuck with this recall instead.

It's nice they are giving perks and points, but I really would rather have my car back to me with a proper fix and assurance that it will not blow up if I run from DCFC to DCFC in a road trip, as all this mess was a design flaw on their side.

I'm trying to get my recall done for 2 months now, just to be assured by the dealership had the part ordered and ready to be replaced in my car before my appointment for service and then find out that they didn't had it and they could only order the part if my car had a service order opened and it was at the dealership parking lot.

Ford is not doing this out of the goodness of their heart, they know all that has been messed up from the beginning and sketchy dealerships in their network plus lack of parts its just the icing topping all the customer frustration. This is basically damage control.

Put my pre-order for a Rivian R2 and Ford has until this one is out to convince me that the MME is a better car. Good luck...

Sorry to hear about your issues. It's clear you aren't alone in waiting for parts. Everyone waiting for parts must ask to have it escalated at the dealership service/parts department and with the BEV team. I didn't have to wait for our HVBJB part but did have to wait for our failed drive unit. When the dealer first asked Ford for an ETA they said we were #3 in line in the whole of the US with no ETA available. I contacted the BEV team right away and spoke with them every week until they said the part was shipped to the dealership. Customers shouldn't have to follow up on parts like this. I will however take what they can give us to help soften the blow.

 

[OrchidMania]

@Ford Motor Company should be focusing in getting proper parts available to customers that are stuck with this recall instead.

It's nice they are giving perks and points, but I really would rather have my car back to me with a proper fix and assurance that it will not blow up if I run from DCFC to DCFC in a road trip, as all this mess was a design flaw on their side.

I'm trying to get my recall done for 2 months now, just to be assured by the dealership had the part ordered and ready to be replaced in my car before my appointment for service and then find out that they didn't had it and they could only order the part if my car had a service order opened and it was at the dealership parking lot.

Ford is not doing this out of the goodness of their heart, they know all that has been messed up from the beginning and sketchy dealerships in their network plus lack of parts its just the icing topping all the customer frustration. This is basically damage control.

Put my pre-order for a Rivian R2 and Ford has until this one is out to convince me that the MME is a better car. Good luck...

Not true what your dealer is saying. The notice to dealers 12/28 require no pre inspection it is VIN specific so all they need is your vin to order
Saying that I did have to escalate to GM and service mgr took care of
1/21 order part.
brought in for 2 days complete 2/12. Got loaner from dealer

I appreciate that the service mgr at Metro Ford in Miami for coordinating the part,EV specialist , and loaner

 

[thenew3]

Here's my experience thus far.

I DM'd Ford's team yesterday to check on status since I had the recall work done in January. They said they will have to forward my request to the EV team to check on status of the "Goodwill Package"

Today I get an email from the Ford EV team asking me how they can help me. I told them I was checking on the status of the " Goodwill Package". About 1/2 hour after I replied to their email they called me and asked me to clarify. Again I asked about the status of the "Goodwill Package" and the ford pass reward points. They said they know nothing about a goodwill package, and that any ford pass reward questions needs to be directed to the ford pass reward team. They then put me on hold to transfer me to the Ford Pass reward team and then hung up on me.

I've only owned this MME since August 2023, have had to contact Ford corporate on about a dozen different occasions (from paying off the Ford options balance from the previous owner to getting dealers to doing recall work) and each time have been faced with extremely incompetent customer service reps that makes me not want to consider ever owning another Ford product.

 

[Just Lurking]

People are understandably ticked off by how Ford's handled the HVJB fiasco from the beginning (and lack of communication / coordination with dealers right now related to parts shortages and vehicle prioritization).

If they get their SH** together with the rest of the HVJB ordeal, this gift package will be better received. It's actually fairly generous (total value is about $200), beats any recall gift that I can recall.

 

[HuntingPudel]

I think this is a great idea. I am in the camp of those who have already had an HVBJB replaced under warranty (and had a bad dealer experience). Would I like for the offer to be extended to those who had to have their HVBJB replaced under warranty? Yes. I won’t lose any sleep over not having this extended to warranty replacements, but it sure would be nice.

I’ll go blow up my second revision part later this year so that I can get a 3rd revision unit.

 

[leeman]

Hi Mustang Mach-E Owners,

In our ongoing efforts to ensure you are well looked after, we are offering customers impacted by the 23S56 recall with a goodwill package following service completion as an appreciation for working with us and your dealer to make this right for you.

If you have had your Mustang Mach-E serviced for this recall the goodwill package will automatically be sent to you.

What is included in the goodwill package?
1. 30k FordPass®Rewards – These points are automatically placed in the user’s account after all repair paperwork has been processed by the Dealer and Ford
2. A complimentary mobile phone charging mat with an updated design to be sent directly to the customer’s vehicle registration address after completion of service.
3. Included with the Charging Mat is a $50 reimbursement (either an Amazon Gift Card or a mail check -- customer’s choice)
-This reimbursement will be made available to the customer via a QR code included on a letter accompanying the charging mat.

If you have completed this recall already and are awaiting your goodwill package, we are beginning dispatch of the FordPass Rewards points and mobile phone charging mat this month and you should receive them soon.

What do I need to do to receive this package?
Customers eligible for FSA 23S56 should work with their local dealer to complete the repair. Customers will start seeing their FordPass Rewards points in their accounts approximately 3 weeks after the repair is completed. The charging mat and $50 reimbursement will also be sent approximately 3 weeks after the repair is completed. No additional action by the customer is necessary.

My dealer didn’t mention the goodwill program when I picked up my vehicle after repair. How do I know I’ll receive this package?
Regardless of whether the dealer communicated the details of the package, customers affected by FSA 23S56 will receive these complimentary gifts automatically.

It’s been well over 3 weeks since this forum post, my FSA has been completed, and I have not received any update on goodwill delivery. What should I do?
Please send us a DM here on the forum with your VIN, contact information, recall completion date and dealership. We will review your details and progress of your goodwill. Alternatively our Recall Concierge team will be happy to assist you. They can be reached at 1-833-807-3673 or ford.com/support. Representatives are available Monday through Friday: 8:30 a.m. – 5:30 p.m. ET.

I completed my FSA for this recall prior to this goodwill program going into effect. Do I still receive a gift?
Goodwill is specific to the FSA 23S56 recall program. Customers who have completed the FSA 23S56 recall will automatically receive their goodwill.

Wow that's amazing I wish I'd known that before I went through all the problems with my various recalls maybe this is only good in certain areas but in Orange County California although the dealer did all this work there was no mention of any Goodwill package.

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