Are the voltage measurements taken under load? Curious if one of the phases from the utility dips down under load, something like a corroded/bad crimp on the drop at the transformer. Very unlikely.
Fair Oaks Ford.
Undervoltage is not likely a problem. The mobile charger will work on a 208V system, so a slightly low 240 won't be a problem.
I agree that it would be nice for a Ford engineer and ComEd engineering to talk. I saw the instrumentation the ComEd tech was using and saw different numbers like 124, 123, and 128 flashing on the display, but he wasn't interpreting that data for me. Like you say, all we can do is hope that Ford evaluates the data and comes up with a fix pronto.
If you are correct with your list of working vehicles I would say the odds of the power supplier fixing the problem may be slim. With the number of people effected and the time frame so far I guess that a couple of us with no charging schedule may be waiting for a while. No scheduling of charging is really becoming a bit of a PITA. Don't want it to 100 and not want to pay twice the price. Went out in the rain last night to unplug it to keep it below 100%. This is not the plug it and forget it I was expecting.
My dealer is Wickstrom Ford in Barrington. Over the weekend, I received an email from the owner thanking me for my purchase and if there was any issues that I should contact them. On Tuesday morning I sent a reply that was answered by their General Manager who stated that they made their Service Department aware. Well, I already had done that ! Wednesday morning I heard back from my service contact about trying another mobile charger. Picked it up and of course it failed on 240V but worked on 110V circuit. Also went to neighbor's house and used his plug that he uses for his Chevy Volt and that failed as well.
@Brademcee is on spring break with his family this week, so he's unavailable. He was communicating directly with Ron Heiser.
Like you, I work in IT and when we have a multi-vendor issue, there is a collaborative collective effort among everyone that could potentially be involved. Ford needs to start acting like a technology company rather than a legacy automotive manufacturer. Part of the rub with Tesla is they promote themselves as a software company that happens to make cars, and as a result, the manufacturing quality is lacking at times. In their case, they need to move the other direction than Ford. When that happens, both companies will have a pretty good product.
No, he's the chief engineer for the Mach-E program at Ford, so he's in Dearborn.
I have logged an issue with FORD directly and they have created a case for me. They keep telling me that they are working on the problem. All my communications have been with customer service. No one from the FORD engineering team has reached or asked any questions about the issue. I am not sure if they are looking into the problem deep enough to find a solution. As far as my dealer is concerned, they are pathetic. Some of the guys from the service department did not even know the difference between 120v and 240v charging. They just say the usual "It's with Ford and they cannot do anything until FORD fixes the problem". Yet they keep selling more Mach-e every day and the list of frustrated users keeps increasing. How can they sell a car knowing that there is a problem? Like @jparduhn70 , I am also switching to River View ford. I hope they have a little more empathy for us.
You should drop it off at the dealer, let them fix it and let them know if it is not fixed within 30 days you will be opening a lemon law case....this is a basic function of the vehicle and there is no excuse for it not to be fixed when other EVs are charging in these same locations.
