How To Get Failed OTAs To Install

[kevC]

So now because of this ordeal, I'm more cognizant of what my LV SOC is. I don't drive long distances (6-7 miles a day). If I don't charge my car, the SOC dips below 50% sometimes. Is this normal?

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[dlk9312]

Thanks @Mach-Lee for the great post.

I'm having a similar situation with 6.6.0. Charged the car to 100% this morning and checked the 12v battery level on Fords website at 85%. Unfortunately it's still not updating - the same message comes up saying that the update has been interrupted by another process

Is there a separate issue that I'm missing or do I need to get the battery SOC to +90%?

 

[Mach-Lee]

Thanks @Mach-Lee for the great post.

I'm having a similar situation with 6.6.0. Charged the car to 100% this morning and checked the 12v battery level on Fords website at 85%. Unfortunately it's still not updating - the same message comes up saying that the update has been interrupted by another process

Is there a separate issue that I'm missing or do I need to get the battery SOC to +90%?

Send me your VIN so I can take a look.

 

[shark]

@Mach-Lee can you please check if you can get any insights into my failed attempts to install 6.6? My VIN is 3FMTK4SE1MME02986

Last night I hooked up my AGM float charger and ran it all night. The indicators on the charger itself was that the battery was at 100%, but when I checked this morning on the Ford website, it only showed 83% SOC (I still cannot find a way to view SOC% with my OBDII scanner). I don't even know if that is accurate. Do I have to turn on the vehicle for the website to update? I followed all the steps this morning after charging the 12V all night, and the update still failed to install.

What I see on the screen is "Exit the vehicle... update will start in 120 seconds", etc... I exit, lock the car and after the countdown I see "Preparing update" for a bit, then the screen goes black and nothing. I come back 30 minutes later, turn on the car, and it didn't update. All I see on FordPass is "Update Scheduled" for the next day (I have it set for 1AM). I don't even know if that is from my manual update this morning or a failed update at 1AM. This is getting frustrating.

 

[dlk9312]

Send me your VIN so I can take a look.

Sent it to you! Thanks

 

[dlk9312]

@Mach-Lee can you please check if you can get any insights into my failed attempts to install 6.6? My VIN is 3FMTK4SE1MME02986

Last night I hooked up my AGM float charger and ran it all night. The indicators on the charger itself was that the battery was at 100%, but when I checked this morning on the Ford website, it only showed 83% SOC (I still cannot find a way to view SOC% with my OBDII scanner). I don't even know if that is accurate. Do I have to turn on the vehicle for the website to update? I followed all the steps this morning after charging the 12V all night, and the update still failed to install.

What I see on the screen is "Exit the vehicle... update will start in 120 seconds", etc... I exit, lock the car and after the countdown I see "Preparing update" for a bit, then the screen goes black and nothing. I come back 30 minutes later, turn on the car, and it didn't update. All I see on FordPass is "Update Scheduled" for the next day (I have it set for 1AM). I don't even know if that is from my manual update this morning or a failed update at 1AM. This is getting frustrating.

Think a few of us are going through similar issues. I have also tried disconnecting Bluetooth but it's still the same.

To be fair fair it was a breeze from 6.0 till 6.5

 

[shark]

Think a few of us are going through similar issues. I have also tried disconnecting Bluetooth but it's still the same.

To be fair fair it was a breeze from 6.0 till 6.5

It looks like I am still on 6.1, which was installed on 10/24/2023. Prior to that I was stuck on 5.1. Now my car has downloaded 6.6 so is trying to go from 6.1 to 6.6. I have no idea if that is an issue or not. I am setup for running FDRS, just need to buy a 2-day license. Is it possible to install PowerUp updates through FDRS?

 

[TheVirtualTim]

This is a great write-up.

I do want to comment on the recommendation for a "4 amp" or larger battery charger. I'd recommend a 10 amp charger. Here's the story:

Back when I took delivery of my '21 (the first week of Feb '21), I took it to a trusted detail shop to have it ceramic-coated. The thing about ceramic coating is ... it needs a few weeks to "cure". If the car gets wet (and you don't get the water spots wiped off quickly) the water can absorb into the ceramic and leave a permanent cloudy spot.

Since winter months leave the roads in a mostly messy condition, I opted to leave the car parked in the garage while curing.

BUT ... since I wasn't using the car, the 12v gradually depleted.

I went out to the garage, opened the car, tried to start it, and got message after message on the driver display warning about the arrival of the end-times and the Earth is about to be hit with an asteroid -- cheerful hell-and-damnation stuff.

I was advised that the 12v was likely extremely low (it was) and that I should connect a battery charger.

I had an Optima brand charger handy in the garage (specifically this charger: https://www.usatoday.com/story/money/cars/2023/12/19/chevy-of-watsonville-chatgpt-use/71976591007/)

This charger puts out just 4 amps (max). I connected it ... and after many minutes the car would "try" to wake up ... but kept failing. All the lights would blink, etc. and generally put on a show that made it clear my car was possessed by angry spirits.

I removed the 4-amp charger ... and went to my basement to grab my larger 10 amp charger. I connected the 10 amp and within a few moments the car came back to life and started acting normal again (and I left it to charge for hours at the 10 amp rate).

For this reason ... a 4-amp charger will _slowly_ bring a battery back if it isn't TOO low. But if the battery is _really_ low ... you'll need more than 4 amps. 4 seems to be just a touch too low.

 

[Mach-Lee]

@Mach-Lee can you please check if you can get any insights into my failed attempts to install 6.6? My VIN is 3FMTK4SE1MME02986

Last night I hooked up my AGM float charger and ran it all night. The indicators on the charger itself was that the battery was at 100%, but when I checked this morning on the Ford website, it only showed 83% SOC (I still cannot find a way to view SOC% with my OBDII scanner). I don't even know if that is accurate. Do I have to turn on the vehicle for the website to update? I followed all the steps this morning after charging the 12V all night, and the update still failed to install.

What I see on the screen is "Exit the vehicle... update will start in 120 seconds", etc... I exit, lock the car and after the countdown I see "Preparing update" for a bit, then the screen goes black and nothing. I come back 30 minutes later, turn on the car, and it didn't update. All I see on FordPass is "Update Scheduled" for the next day (I have it set for 1AM). I don't even know if that is from my manual update this morning or a failed update at 1AM. This is getting frustrating.

BMS is reporting your battery capacity is low (only about 60% of new) which is why you're having difficulties. Fully charge the battery 6+ hours and reset the BMS (see instructions in post #1). If you continue to have issues with OTAs after that, you'll need a new 12V battery because yours is failing.

 

[dcbr]

Sure. It's here on this page:
https://www.ford.com/myaccount/account-dashboard

H'mm . As of this morning, my display of this page on the Ford.com site now appears to indicate the' Charge Level' of the High-voltage battery. Has Ford changed this to make more sense? If so, it makes it more difficult to ascertain 12volt battery SOC.

 

[macchiaz-o]

H'mm . As of this morning, my display of this page on the Ford.com site now appears to indicate the' Charge Level' of the High-voltage battery. Has Ford changed this to make more sense? If so, it makes it more difficult to ascertain 12volt battery SOC.

Mine is showing the LVB still... 66%. My HVB is at 82%. Make sure you're looking at the My Account dashboard and not the Vehicle dashboard.

 

[macchiaz-o]

So now because of this ordeal, I'm more cognizant of what my LV SOC is. I don't drive long distances (6-7 miles a day). If I don't charge my car, the SOC dips below 50% sometimes. Is this normal?

I think it's normal, as long as you occasionally see it up around 80% or higher, too. I'm not driving my normal commute this week and it's staying at a midling SOC most of the time.

 

[RMoore]

H'mm . As of this morning, my display of this page on the Ford.com site now appears to indicate the' Charge Level' of the High-voltage battery. Has Ford changed this to make more sense? If so, it makes it more difficult to ascertain 12volt battery SOC.

I have had this happen on a few occasions--where by chance the LVB and HVB have the same SOC. I suspect you are still seeing your LVB SOC.

 

[RMoore]

Yeah, it's sort of a happy accident right now with all the OTAs going out until they eventually fix it (probably after the Holidays). For the first time, people are able to monitor their 12V status without special tools and use that information to intelligently charge their battery up enough to get OTAs to install. The theme I'm seeing is a lot of people had no idea how low their 12V battery actually was and how long it takes to charge up. Stuff I've been saying forever, but people finally get to see it for themselves.

We are pushing to have 12V SoC % permanently added somewhere like in FordPass.

It's great that you are pushing for the 12V SoC to be in FP. One observation I've made this past week during the flurry of updates from 6.6 to 6.13 is that I find I have to repeatedly refresh the Ford.com account on my phone to see the latest 12V SoC, and it seems to help if I refresh with the FordPass app first. For example, the 12V can read something like 65% a few times in a row, and then I refresh FP, go back to Ford.com and the 12V SoC jumps up to say 70%.

 

[macchiaz-o]

and it seems to help if I refresh with the FordPass app first

Yes. Be aware though, that FordPass is sending a message to the vehicle to wake up and report its latest status. This in turn will cause the LVB to drain for a while until the vehicle goes back to sleep.

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