My "Stop Safely Now" Saga

[BigMach-E]

Um, I just looked at NHTSA's site. It looks like no on has reported about this yet.

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[chrisGT]

Um, I just looked at NHTSA's site. It looks like no on has reported about this yet.

You are looking under a submodel. There are 37 complaints
https://www.nhtsa.gov/vehicle/2021/FORD/MACH-E#complaints

 

[scoopman]

You are looking under a submodel. There are 37 complaints
https://www.nhtsa.gov/vehicle/2021/FORD/MACH-E#complaints

This has gotta be getting someone's attention with 37 similar complaints.

 

[BigMach-E]

This has gotta be getting someone's attention with 37 similar complaints.

I hope so. The fact that people have had this happen again after having the parts replaced makes me seriously upset. It sounds like Ford doesn't know why this is happening, and is throwing parts at it. I just don't want to be fresh out of warranty and have this happen again.

 

[rinsmars]

This has gotta be getting someone's attention with 37 similar complaints.

When you look on the https://www.nhtsa.gov/vehicle/2021/FORD/MACH-E#complaints website not all 37 are about the issue so we have a long way to go on getting more people to enter their experienced complaint with NHTSA. It was interesting to read the write-ups that are listed. I didn't see any listed for the 2022 model, just 2021 which I found surprising because there have been at least a few with 2022 models experiencing it on the forum. They are discussed under Electrical System, Engine, Fuel/Propulsion System, Power Train, Unknown or Other, Vehicle Speed Control, Service Brakes categories.

It was also interesting to read the attached pdf that was a Manufacturer Communication I was unaware of. Did anyone receive this and go in for the inspection and THEN still had the issue occur?

Each complaint has a box that says Request Research (Service fees may apply)!!!? Huh!!!

 

[rinsmars]

The attached pdf is more directly aimed at the battery modules themselves so isn't applicable to the LVB/HVBJB issues suspected to be the cause but hopefully one day soon we will see a manufacturer communication addressing that issue.

I received my 2022 Mach-E this week and am really enjoying it but am feeling a bit paranoid, frequently watching the LVB voltage, etc.

 

[Mach-Lee]

It was also interesting to read the attached pdf that was a Manufacturer Communication I was unaware of. Did anyone receive this and go in for the inspection and THEN still had the issue occur?

21B69 has been discussed before on the forum: https://www.macheforum.com/site/threads/fsa-21b69-high-voltage-battery-module-unsealing.14073/

It only affects a small number of vehicles, it's not related to the HVBJB issues.

 

[chrisGT]

This has gotta be getting someone's attention with 37 similar complaints.

If I remember correctly NHTSA opened an investigation against the Porsche Taycan when it got around 40 complaints over a period of about nine months. Most were reported in the last 3 months before the investigation when more and more cars were bricking.

Hopefully another 10 reports or so during next month will trigger some alerts at NHTSA.

 

[TRP]

I reported mine yesterday.......HVBJB and BECM

 

[generaltso]

UMM Interjection here as i did not want to read the entire thread. I would question and double check where the wrecker hooked it. I had mine towed in for same issue so welcome to the club, but the If I am not mistaken the tow point is behind the front axle. I might be wrong but the placement of the tow hooks worries me...

Just my 2.5 cents.

The tow points are in front of the front axle, which looks correct in the pictures. You may want to double check yours for damage if they grabbed it from behind the axle.

 

[Caliroute1]

The tow points are in front of the front axle, which looks correct in the pictures. You may want to double check yours for damage if they grabbed it from behind the axle.

LOL I was just actually looking it up and mine was hooked up wrong. Damnit. Well my car went down twice for the same thing so maybe that is why it went down the second time.

Apologies all. You may continue..

 

[scoopman]

UMM Interjection here as i did not want to read the entire thread. I would question and double check where the wrecker hooked it. I had mine towed in for same issue so welcome to the club, but the If I am not mistaken the tow point is behind the front axle. I might be wrong but the placement of the tow hooks worries me...

Just my 2.5 cents.

Nope.

Look under the front of your car. You will see two holes in front of the front wheels. That's where to tow it.

 

[SnBGC]

Parts and labor will certainly climb into the thousands, even without the issues my repair has had.

I'd be shocked if these issues/components weren't covered by the 8-year/100,000-mile EV component warranty.

Great write up.
Agree with your agree on the warranty. If this happens to my car, it should be covered under warranty since I am under 100,000 miles still. My 36k mile warranty expired some time ago.

Also think the case cracked during removal. Did they use the battery lowering jig? I will go back to your photos and zoom in....

 

[heisnuts]

Here is a picture of what the tow point looks like. There is one on each side behind the front bumper.

And the wheel strap is the correct way to secure the car to the tow bed.

 

[Regularmache]

If I remember correctly NHTSA opened an investigation against the Porsche Taycan when it got around 40 complaints over a period of about nine months. Most were reported in the last 3 months before the investigation when more and more cars were bricking.

Hopefully another 10 reports or so during next month will trigger some alerts at NHTSA.

Taycan had 88 reports and only sold just under 12,000 units or 1/4 of the production of the MME. NHTSA has percent produced to numbers affected, along with multiple other factors considered prior to opening a formal ODI. Porsche fixed theirs 'Stop Safely Now' equivalent with software updates so we'll see what approach Ford takes.

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