Optional Product Improvement Program 21G01 - BlueCruise Programming

[Blue highway]

What did they do to make the other one work? My dealer is ~20hours in and at a dead end.

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[machefan]

Just dropped off Ruby at the dealer to try 21G01 again.

I told the service manager that according to the poll it was pretty rare (only 2 at this point) for people to have their dealer apply 21G01 and get Blue Cruise successfully. There was another MME in the parking lot, and the service manager pointed to it and said "well, there's another. It took nine hours, but it finally worked."

So, fingers crossed...

Good luck and I assume you are in the early access program. Ask the dealer to take a picture of the SW update tab in FDRS as well as the history pages for the days you were updated. Then you will have the notes of exactly what was upgraded.

 

[chuckles]

I assume you are in the early access program.

Nope... ? We'll see how it goes...

Ask the dealer to take a picture of the SW update tab in FDRS as well as the history pages for the days you were updated. Then you will have the notes of what exactly was done.

Thanks for the suggestion.

 

[machefan]

Nope... ? We'll see how it goes...



Thanks for the suggestion.

There are other folks on the forum who can look at the history for you should your dealer not be so kind. I am sure you can figure out who on the forum can look and PM them directly with your VIN. There a bunch of awesome folks on the forum who have been helping out. I know personally as they helped me and I thank them back for the help.

I am not sure being in the EA is still a requirement of getting BC active, I can't confirm it.

 

[florida_mache_owner]

So people who did through dealer and are stuck without BC, is that the only issue? Does regular ACC and lane keeping still work?

My ACC is not working secondary to be taking in for the BlueCrusie update

 

[Mike G]

Folks. The EA program only applies to OTA updates. That's all it was meant for. A test of the OTA process on a limited basis to work through any glitches. Just OTAs that's all.

OTAs aren't now, and never were, the only way that Bluecruise prepped Job 1 cars (and Job 1 F-150s) could get BC. The files for updating the modules were on the FDRS server before the 21G01 instructions were on the street. So getting BC using FDRS was available before the dealers techs knew it was out there.

Since the 21G01 Program Campaign was announced back at the end of January and the actual 21G01 procedures became available to the techs, all Job 1 Mach-Es with BC-prep are eligible to have this updated by their dealerships tech for free by making an appointment.

Again there is NO EA requirement for program 21G01 participation. Please see attached and highlighted sections.

Mike

 

[benk016]

Folks. The EA program only applies to OTA updates. That's all it was meant for. A test of the OTA process on a limited basis to work through any glitches. Just OTAs that's all.

OTAs aren't now, and never were, the only way that Bluecruise prepped Job 1 cars (and Job 1 F-150s) could get BC. The files for updating the modules were on the FDRS server before the 21G01 instructions were on the street. So getting BC using FDRS was available before the dealers techs knew it was out there.

Since the 21G01 Program Campaign was announced back at the end of January and the actual 21G01 procedures became available to the techs, all Job 1 Mach-Es with BC-prep are eligible to have this updated by their dealerships tech for free by making an appointment.

Again there is NO EA requirement for program 21G01 participation. Please see attached and highlighted sections.

Mike

In theory this is right. But there are too many instances of dealers and DIY users updating and not getting it activated or all the updates not appearing. Ford hasn't had a good track record on releasing module updates in FDRS properly for the MME so far.

We just don't know the actual reason they aren't showing up. It could be they havent approved all VINs to activate BC yet. It could be an issue with FDRS not showing the available update when it should be.

While a lot of people are getting it activated, there are still a decent number of people that it doesn't activate for, and just trying to find any possible cause for it.

 

[GrumblesTheDog]

What's your APIM (Sync) version now? Like 244?

Mike

Yep. Still 244. I just ran out to the car to squeeze in an update over lunch, and the IPMA and CCM updates disappeared. Now I have cleared everything off the pending update list, and still no APIM. Sigh.

Hopefully it shows up tomorrow? Otherwise, I'll wait until some of these stuck folks figure it out before I buy another 2 day license.

 

[Mathington]

After hearing about all the problems people are having with dealers doing the install, I am even more firm in my decision to wait for the OTA. Sorry to all of those brave people trying this update through the dealer.

 

[Blue highway]

Folks. The EA program only applies to OTA updates. That's all it was meant for. A test of the OTA process on a limited basis to work through any glitches. Just OTAs that's all.

OTAs aren't now, and never were, the only way that Bluecruise prepped Job 1 cars (and Job 1 F-150s) could get BC. The files for updating the modules were on the FDRS server before the 21G01 instructions were on the street. So getting BC using FDRS was available before the dealers techs knew it was out there.

Since the 21G01 Program Campaign was announced back at the end of January and the actual 21G01 procedures became available to the techs, all Job 1 Mach-Es with BC-prep are eligible to have this updated by their dealerships tech for free by making an appointment.

Again there is NO EA requirement for program 21G01 participation. Please see attached and highlighted sections.

Mike

Never the less, it doesn't work unless you are in EA because one module will not be available in FDRS for you.

 

[Mike G]

In theory this is right. But there are too many instances of dealers and DIY users updating and not getting it activated or all the updates not appearing. Ford hasn't had a good track record on releasing module updates in FDRS properly for the MME so far.

We just don't know the actual reason they aren't showing up. It could be they havent approved all VINs to activate BC yet. It could be an issue with FDRS not showing the available update when it should be.

While a lot of people are getting it activated, there are still a decent number of people that it doesn't activate for, and just trying to find any possible cause for it.

If I had to make an educated guess, I would suggest it's a combination of several things, based on my own experience doing this. I suspect the steps in the procedures may need to be adjusted because in some cases the GWM modules are not showing up with a new version of the software available after another module is updated. An example is after an update like the APIM there is a new GWM update that shows up in the list, etc. If these are not updated in the proper sequence there is a potential for the process to get hung up. In other cases, one section of the software may successfully update, but another portion does not. So the process can't go forward and the tech doesn't know why and can't figure it out from what FDRS is showing him/her.

Or there may be an issue with the laptop, or VCM II connection, or crappy internet in the work bay.

And given the number of posts showing that the dealer's tech attempted but did not complete 21G01 I would think it's got to be a procedural problem more than anything else.

The 21G01 program announcement makes no mention of only certain "Ford Co-Pilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit)" Job 1 VINS being selected for update to Bluecruise. The program is meant to get all vehicles up to the same level as the Job 2 vehicles.

The EA program using the OTA method was/is for certain selected VINs. The 21G01 update using FDRS is for all affected vehicles (in the EA program or not) and barring any other procedural hurdles it should complete successfully once the process challenges are identified and overcome. I would expect a message from Ford to be released addressing this soon (like the one for the IPC this morning).

Mike

 

[Mike G]

Never the less, it doesn't work unless you are in EA because one module will not be available in FDRS for you.

Then how did I get the updates on my Mach-E and F-150 without being in the EA program.

Mike

 

[Gimme_my_MME]

Then how did I get the updates on my Mach-E and F-150 without being in the EA program.

Mike

 

[Gullwingdmc]

In theory this is right. But there are too many instances of dealers and DIY users updating and not getting it activated or all the updates not appearing. Ford hasn't had a good track record on releasing module updates in FDRS properly for the MME so far.

We just don't know the actual reason they aren't showing up. It could be they havent approved all VINs to activate BC yet. It could be an issue with FDRS not showing the available update when it should be.

While a lot of people are getting it activated, there are still a decent number of people that it doesn't activate for, and just trying to find any possible cause for it.

There were enough people who didn’t get the last piece of the puzzle and I think people started to suspect that was because those cars were not in EA. In reality it might just be that Ford missed those VINs when enabling all the updates.

I wonder if there is some other correlation between the ones that didn’t get all the updates. Maybe a build date range? Either way I would think it would be easy enough for Ford to enable the updates for those VINs, maybe it’s more complicated though.

 

[Blue highway]

If I had to make an educated guess, I would suggest it's a combination of several things, based on my own experience doing this. I suspect the steps in the procedures may need to be adjusted because in some cases the GWM modules are not showing up with a new version of the software available after another module is updated. An example is after an update like the APIM there is a new GWM update that shows up in the list, etc. If these are not updated in the proper sequence there is a potential for the process to get hung up. In other cases, one section of the software may successfully update, but another portion does not. So the process can't go forward and the tech doesn't know why and can't figure it out from what FDRS is showing him/her.

Or there may be an issue with the laptop, or VCM II connection, or crappy internet in the work bay.

And given the number of posts showing that the dealer's tech attempted but did not complete 21G01 I would think it's got to be a procedural problem more than anything else.

The 21G01 program announcement makes no mention of only certain "Ford Co-Pilot360™ Active 2.0 Prep Package (Includes Ford BlueCruise Prep Kit)" Job 1 VINS being selected for update to Bluecruise. The program is meant to get all vehicles up to the same level as the Job 2 vehicles.

The EA program using the OTA method was/is for certain selected VINs. The 21G01 update using FDRS is for all affected vehicles (in the EA program or not) and barring any other procedural hurdles it should complete successfully once the process challenges are identified and overcome. I would expect a message from Ford to be released addressing this soon (like the one for the IPC this morning).

Mike

according to the poll, dealers are succeeding with EA cars and not with non-EA cars. It seems unlikely to me that the dealers that sold non EA cars are unable to follow the procedure but dealers that sold EA cars are smarter and able to follow directions. It seems a lot more likely that there is a configuration difference on the Ford server side for your cars if you succeeded.

or it's magic

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