Optional Product Improvement Program 21G01 - BlueCruise Programming

[Blue highway]

A new tech bulletin has been posted with a related CSP 22P08 that includes detailed steps for performing the gateway module (GWM) update successfully. This may be useful information for your dealer. Also there is a new version of FDRS software out in the past day or two, your dealer should update if they haven't already.

There are important steps about waiting while using a USB drive to do updates, sometimes you must wait 5-10 minutes after it says a step is complete before continuing to give the files time to apply in the background.

That bulletin also mentions the importance of having the 12V battery be fully charged during updates, if it's less than 80%, it should be charged fully before continuing. Updates will not be successful if a battery charger or power supply isn't being used, this is very important and some dealers aren't doing it.

Thank you for sharing 22P08. I don't think the dealer had my 12v battery on a power supply while they were trying to do the GWM update... they ran it down. To charge it up, they put the car on an L2 charger... hmmm

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[ChasingCoral]

Same thing for me. I just checked and says "coming soon". Is Ford updating their list or something?

That's where I am as well. The dealer thinks they did everything but I never received an activation invite from Ford Pass. My Connected Services had no Blue Cruise but now the ad for BC is back but still not activated.

 

[Mike G]

Yes you should get the OTA's still. They will get pushed to your car, and step 1 of the OTA is to inventory what your software levels are and see if any of the files actually need updated. If its already there it will just skip it. Early updates would give a failure notice if it was already done, but I'm thinking maybe that will be resolved in the final release of them and will just show a successful message, or nothing at all if it is not needed.

That is a great idea and I hope it works. There is at least one member here who has messaged me to say that he brought his home with Sync 364 showing and no BC showing as enabled. So YMMV as they say.

Mike

 

[Mike G]

Thank you for sharing 22P08. I don't think the dealer had my 12v battery on a power supply while they were trying to do the GWM update... they ran it down. To charge it up, they put the car on an L2 charger... hmmm

The comedian Ron White had a great saying that is appropriate here. I think you know the one I mean.

Mike

 

[GrumblesTheDog]

A new tech bulletin has been posted with a related CSP 22P08 that includes detailed steps for performing the gateway module (GWM) update successfully. This may be useful information for your dealer. Also there is a new version of FDRS software out in the past day or two, your dealer should update if they haven't already.

This is really interesting. I wonder then, for those of us who appear to have had successful GWM updates, what would happen if we were to run the PMI function on it again? I think some people here mentioned trying it with no luck...

 

[ChasingCoral]

Day 9 update. No BC, I brought the car home.

In speaking with the dealer they now have 5 cars in roughly the same condition as mine. They have all gone through the procedure and have ended up without BC available. (they land on Sync version 358, no updates left to do in FDRS or one GWM update they can't get to work) Their techs have spent "all day" on the phone with the hotline and they don't have any current strategy that solves the problem. The techs have freelanced PMI updates but to no avail. I gave the service manager the names of the dealers mentioned in this thread that had some measure of success. The dealer will call me if there is a path forward and I'll bring the car back.

The good. At least the car still works. (I know, low standard) It's drivable and it looks like everything other than BC is ok.

The Bad. The dealer said the hot line told them there were two people working on this full time at Ford looking for a solution. (face palm time) I'd hope this a problem that warrants more than 2 people at Ford working on it full time.

The Score OTA 0, Dealer 0, time to try a third way.

FDRS in my case shows an update available for the GWM. The dealer can't get that to work. At this point, I'll try the FDRS route with the hopes that I can get the GWM to update which will then call for the APIM update (364), then two resets and....

Sounds like where I am. I have a trip coming up in a couple of weeks. If Ford Pass hasn't activated the car by then I may have my wife take the car to the dealer to try again.

 

[DRuth086]

That _should_ be sufficient, but you can double check without your car:

1. Have someone here check for FDRS updates. You should have basically none pending.

2. Log into your Ford account with a desktop browser, click "connected services", and verify your Blue Cruise subscription started (it should be recently activated)

Yeah. When I log into my Ford account it just says BlueCruise coming soon, which is why I'm fairly certain I'll be one of those with a tech that thinks that lane-centering is BlueCruise and probably end up on 358. Just wondering how long I want to keep my car in the shop for them to try and figure this out.

 

[DRuth086]

That _should_ be sufficient, but you can double check without your car:

1. Have someone here check for FDRS updates. You should have basically none pending.

2. Log into your Ford account with a desktop browser, click "connected services", and verify your Blue Cruise subscription started (it should be recently activated)

Anyone with FDRS want to run my VIN pretty please?

 

[Mike G]

This is really interesting. I wonder then, for those of us who appear to have had successful GWM updates, what would happen if we were to run the PMI function on it again? I think some people here mentioned trying it with no luck...

This is really interesting. I wonder then, for those of us who appear to have had successful GWM updates, what would happen if we were to run the PMI function on it again? I think some people here mentioned trying it with no luck...

Make sure you follow the instructions and answer "No" when it asks you if the original module is installed.

Make sure your 12v battery is over 80% charged before starting.

Mike

 

[generaltso]

Anyone with FDRS want to run my VIN pretty please?

Sure.

 

[Mike G]

Sure.

Apparently they never stopped at step 19. to do all the updates required by 21P22 like they were supposed to. That's why there's no progress on the BC updates.

Mike

 

[Maquis]

The comedian Ron White had a great saying that is appropriate here. I think you know the one I mean.

Mike

A nurse friend of mine once said “you can’t fix it, but I can sedate it!” ?

 

[DaveQ]

Utilized twice so far!

 

[Mike G]

Anyone with FDRS want to run my VIN pretty please?

So I would have them re-read the instructions for 21G01 with particular attention paid to step 19. and then have them re-read page 5 of the attached 21P22 customer satisfaction program (even if they said they'd previously completed it.) and then hopefully things will start to happen for you.

And if they don't see the light then I'd find another dealer and make sure you fill out your post-service online survey in excruciating detail with maybe only one star as a recommendation. @Ford does pay attention to those surveys.

Mike

 

[generaltso]

@Ford does pay attention to those surveys.

I don't think @Ford pays attention to much on here. Poor Robert probably had no idea how many mentions he was going to get when he picked that username. Here's his one and only post:

https://www.macheforum.com/site/threads/richmond-va-meetup-saturday-april-2-2022.15530/post-381918

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