Order status page - confusing updates

macchiaz-o

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No build date showing in Chrome, Edge or Safari. All the additional information is missing as well (battery size etc). I’ll look again in the morning, likely a problem on Ford’s end.
Maybe we exhausted their licenses of some 3rd party service. G-whiz what a joke of a site!
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codeGR

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When I converted my reservation to an order two months ago, I was told by the dealership that nothing could be changed after they submitted it, which they did go ahead and do.
I don't think that's accurate. My dealer submitted my order a few weeks ago and I just had my salesman change it last week. His change was reflected on the website instantaneously.
 
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sockmeister

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I don't think that's accurate. My dealer submitted my order a few weeks ago and I just had my salesman change it last week. His change was reflected on the website instantaneously.
I guess this just goes into the bucket of "things that dealerships around the country have fragmented knowledge gaps on". I'm sure you're right, and my dealer just doesn't understand.

Frankly, I think I knew more walking in than anyone there did.
 

codeGR

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Frankly, I think I knew more walking in than anyone there did.
That's not surprising. My salesman called me last week and said that he had just found found out about the Ford Connected Charge Station, which obviously we know all about. I think he was surprised that I knew anything about it, and how much I knew.
 


RyZt

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Well, I think the Mach-e forum may be in the process of crashing the Ford website. Yea us!

As @sockmeister mention lots of things are not quite right atm. On mine the production date is now blank ?. Plus other missing things.

I’d not worry about it for awhile. Check in the morning, it’s likely going to be back to normal by then.
Maybe they just recently realized that they forgot to exclude Hawaii order from scheduling, and fixed it. :p :p :p
 

Kamuelaflyer

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Maybe they just recently realized that they forgot to exclude Hawaii order from scheduling, and fixed it.
That would be like, “Well yeah, of course. It’s 2020 after all.”
 
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Wonky_Donkey

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If it makes you feel any better the European sites are playing up as well ... they may be updating the systems so that we can start to convert all our reservations to orders. We are due any day now so it would fit in time wise.
 

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I see the exact same change as you.
And relax, it's just they updated their front-end UI, nothing changed in raw data from their API at least for me.
If you know some web knowledge, you can just find the raw data from Chrome dev tool. After the dealer accepted my order, the status is just "ORDERED" in raw json.
I also noticed sometimes the page won't load or the information won't fully display, it's also just their webpage is having issue.. The API response is always still there so relax
 

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ChasingCoral

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T_to the_A

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I think you are correct.

Mine is scheduled for production. This is how it looks right now via Microsoft Edge browser. (Yes, sadly, choice of browser matters with ford.com.)

Ford Mustang Mach-E Order status page - confusing updates C7982980-FF44-45F6-86ED-FF9A9C191FC1
Totally agree with your statement of browser choice.
I like to surf this forum on my iPad or iphone which works perfectly.
If I then decide to check on MY Mach-e order status the Ford.com website seems to cooperate about 50% of the time, but even when it does it’s not very functional (ie. can’t access pull down menus).

Ford seems to have some issues in this area. I guess I’ll log into my desktop here soon to view any Ford.com updates—hoping for a build date bump!
 

JamieGeek

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So here is what I see in Chrome:
Ford Mustang Mach-E Order status page - confusing updates Screenshot 2020-11-25 080704

In Edge:
Ford Mustang Mach-E Order status page - confusing updates Screenshot 2020-11-25 080951


(I've never seen the image of the car in Chrome...)

I'm also seeing a new button on the prior page: "Pre-Approval Certificate" (The certificate says that they sent me an e-mail...I haven't seen it ?? LOL)

Also note: 2021.0?? Will there be a 2021.5 model year Mach-E??
 

codeGR

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I'm also seeing a new button on the prior page: "Pre-Approval Certificate" (The certificate says that they sent me an e-mail...I haven't seen it ?? LOL)
I also see the Pre-Approval certificate, but I did receive the email, around the time I submitted my order (a month ago).
 

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Something I just noticed

$7,500 is a listed dealer deposit on my view, I already paid the $500, not sure what this is.

Dealer Deposit: This is the deposit your Dealer will receive to process your order. Your Dealer Deposit will be applied towards the purchase price of the Vehicle. By paying a Dealer Deposit, you are agreeing to the Dealer’s selling price for your selected vehicle. Dealer Deposit refund policy may vary based on your selected Dealer. Please ask your Dealer for their refund policy before you place your order.
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