Ordered Extended Range Battery, Got the Standard

[DeniseW]

I ordered my Premium Mach E in 2021 and received it in March, 2022. I paid the extra for the Extended Range battery. All my paperwork stated extended, but I've only been able to charge up to 240 at max. When i picked up the car I questioned why there was only 240 at 100% charge. Basically I was told it may take a few charges to reach the full 100% extended range. After 2 months, still getting low range. Asked again, and again, I was assured I had the extended battery and it was my driving not the car. I didn't understand how my driving usage prevents my battery from having a higher 100% charge range. Mind you, that they never bothered to look at the battery part.

3 weeks ago, went in again! Dealership said they will contact me the next week to have the car picked up to look at. Never got a call back. We took the car to a different dealership and found out I, in fact, Do Not have the extended Range battery and this was something done at the assembly line.

I've been paying on a car that doesn't have what I paid for. This has never happened to me before.

What are my options for retribution. I'm not sure how to go about getting this fixed or compensated. I don't trust the dealership. I'm a first time Ford purchaser.

Any advise? My husband and I are headed back to dealership yet again to get them to acknowledge the mistake.

Thank you!

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[RickMachE]

I suspect the 2nd dealership has no idea what they are talking about. And you can't use miles to determine what battery you have.

People like @Mike G, @generaltso, @Mach-Lee, and @hybrid2bev can lookup your VIN if you post it and tell you what's what.

 

[Mach-Lee]

Is there an X on the door or not?

 

[Ride_the_lightning]

I have a standard range. It’s never said I get more than 215. 240 would be unheard of. Battery capacity is not measured in miles. Do you put miles into the gas tank of your old car? No, you put gas in.

 

[generaltso]

I guarantee you didn't get the wrong battery.

 

[HGxxx]

Fords mile indicator is very pessimistic, so 240 miles at 100 percent is pretty good. I have standard range battery and I live in north east, at 80% it said 130 miles. And I think the dealerships you visited are saying random things out of their a***.

 

[Djynn81]

I have Extended range and 100% was about 240 when I first got the car. I believe you have Ex. Battery. The mile range is just an estimate there’s so many variables that change your range

 

[mkhuffman]

Your battery is just fine and it is NOT the standard range battery, as others have posted. The second dealership you talked to is just wrong. Why they told you that is beyond me.

Here is my extended range battery MME, with 270 miles of EPA range:

Do I have the wrong battery? Nope. My battery is 91 kWh usable capacity. Just like yours.

 

[generaltso]

The second dealership you talked to is just wrong. Why they told you that is beyond me.

I know why. It's because dealers are generally stupid.

 

[Scooby24]

Confidently incorrect.

 

[SWO]

You have the ER battery.

If you need to prove this to yourself, you can do so without needless trips to the dealer. Plug in at less than 10% and charge to 100%. Look at Fordpass. If you put >80kw into your vehicle (really anything over 71), you have an ER battery.

 

[RickMachE]

Can we stop now? She doesn't have the SR battery. Done.

 

[X1Nightmare]

You have the extended range. If you'd like, you can PM me your VIN and I can look up the Historical Bill of Materials from when it was built and compare it in our parts department, but thats really just extra steps for no reason, you have the extended range.

 

[youdiscussedme]

I ordered my Premium Mach E in 2021 and received it in March, 2022. I paid the extra for the Extended Range battery. All my paperwork stated extended, but I've only been able to charge up to 240 at max. When i picked up the car I questioned why there was only 240 at 100% charge. Basically I was told it may take a few charges to reach the full 100% extended range. After 2 months, still getting low range. Asked again, and again, I was assured I had the extended battery and it was my driving not the car. I didn't understand how my driving usage prevents my battery from having a higher 100% charge range. Mind you, that they never bothered to look at the battery part.

3 weeks ago, went in again! Dealership said they will contact me the next week to have the car picked up to look at. Never got a call back. We took the car to a different dealership and found out I, in fact, Do Not have the extended Range battery and this was something done at the assembly line.

I've been paying on a car that doesn't have what I paid for. This has never happened to me before.

What are my options for retribution. I'm not sure how to go about getting this fixed or compensated. I don't trust the dealership. I'm a first time Ford purchaser.

Any advise? My husband and I are headed back to dealership yet again to get them to acknowledge the mistake.

Thank you!

Your estimated range @ 100% is also based on driving habits. If it's not above 240, and you've had it more than a few days, that's on the driver. There is almost 0 chance the battery is incorrect. The vehicle is extremely responsive to driving habits, and it's going to give an honest range estimate based on historical use. That was one of the plus sides of a MME compared to Tesla... The range estimates weren't overinflated when in use.

 

[RickMachE]

It's still going...

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