Sent Back to Factory Before Delivery???????

[Fixbear]

Rail shipping damage is common. Depending on the railroad, they just ship it back unless they miss that it was damaged. At the factory, they can just move serial numbers if they have to. Depends on the damage. And Ford will not ship a inferior product. The crew that does that part of the job are the most experienced personnel and know what they are doing. After all, the RR is footing the bill. You have no fears of a bad repair.

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[RetiredDP]

I guess the question is do you not want the car? You waited 11 months, there is a light at the end of the tunnel, not much sense it canceling after all that wait...unless you just don't want the car, which is fine.

I would wonder if the dealer sold your car to somebody else.

 

[daverp]

I would wonder if the dealer sold your car to somebody else.

Ford has made that impossible, the end customer has order tracker from Ford, the dealer would be hard pressed to explain when Ford would tell the end customer the car is at the dealer.

 

[a dubb]

Any one else have their car sent back to the Factory in Mexico after being in the KC Railyard for 3 weeks?

Honestly this stinks but then again as a person who was led astray by a dealership who ignored the recalls I will say it’s likely better for you to wait ..
as bummer-tastic as it all is I am guessing it’s also very ethical of Ford to proactively address these issues ..

I’m sorry this does stink .. I know for me I’m on week 3 of a car I paid for insured and yet because Of AutoNation ignoring recall it can’t be registered to me .. I’m beyond grateful that at this time it’s at Chapman Ford and not being a test EV for a crummy dealership.. I imagine for Ford it’s all a balance of keeping people safe and honoring the product

as a person with a defective vehicle I am sad because I LOVE the car so much but being safe is much more important

who knows maybe mine will be shipped back

i feel ur struggle tho .. it’s like being 10months pregnant.. lol

 

[MellowJohnny]

Interesting to hear about cases where excessive damage triggered a trip back to the factory. I wonder why that was not an option with my 1st order (arrived w/ $20k in damage) - I would have rather waited for a factory-fresh fix rather than place a new order like I did. Although she will arrive with the "fixed" HVBJB.

Still waiting for the replacement ordered 1 June, supposed to be built w/o Oct. 6th.

 

[ChuckA]

Cars do get sent back to the factory upon occasion. I recall hearing about it several times during 2021. Sometimes it due to damage that is best handled at the factory as they can simply remove and replace a body panel with a new properly painted one. In this case it might be faster if the parts are down at the factory than having the dealer do it before sale. Push for more information.

Maybe it fell off the truck.

 

[Thor2j]

It's 100% rail yard damage not mechanical.

 

[Sali]

This really sucks. I just found out from Ford Chat/Marketing that my car to be delivered within the next few days has been pushed 6 weeks.

This came from the dealer;


It does look like it will be delayed one month.
Message by Ian Phil Long Ford: From the best that we can understand it looks like it got sent back to the plant to replace a part, Tuesday, September 27 2022, 10:35 AM


Or get an upgraded part
Ian Phil Long Ford • 10:35 AM

I am debating after 11 months of waiting to just cancel the order.

Me too. Mine was said to get damaged in transit.

 

[Jax_GT]

You'll probably never know exactly what happened. From what I gather on this forum is your dealer should be able to give you a letter code, which you can then search on here, and that should give you a vague idea of how damaged it was.

It could be just about anything form major to minor. Part of this has to do with regulations. A car could fall off the train and then get hit by the train and as long as Ford puts it back together to factory spec by a factory designee before being transferred to the dealer it can be sold as new without it consider to ever have an issue. If it's transferred to the dealer then they need to disclose the damage and it's considered repaired.

You're right. Mine is in the middle of Category F damage claim and it's a nightmare.

Here's what I gathered around the damage codes. I know F is correct as a Ford rep read it to me word for word.

U.S. & Canada
Vehicle Damaged - Category A
AMRO has determined the damage is repairable and the disclosable damage does not exceed the limit identified in the "Warranty and Policy Manual". In accordance with Ford Motor Company policy, the unit can be sold as new and it will be forwarded to the ship-to location. Dealers/Fleets will receive a copy of the AMRO estimate from DVO.
Vehicle Damaged - Category B
AMRO has determined the unit is repairable, however, it cannot be sold as new and it will not be forwarded to the ship-to location. The unit will be sold at auction. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.
Vehicle Damaged - Category C & D
AMRO has determined that the damage is un-repairable, the unit cannot be sold, and it will not be forwarded to the ship-to location. The damage has been severe and the unit will be scrapped. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.
Vehicle Damaged - Category F
AMRO has determined the damage is repairable, however the disclosable damage exceeds the limit identified in the "Warranty and Policy Manual". In accordance with Ford Motor Company policy, the unit cannot be sold as new and it will not be forwarded to the ship-to location. The unit will be sold at auction. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.

My dealer didn't want to do a reorder, plus it happened right when all the unscheduled 22's turned to Priority Code 01's so it probably would have bumped me to a 23 anyway.

My dealer was given a form to fill out to still accept the car and I was told they'd do that. Supposedly mine has been fixed and is back on the way to the dealer, but the fun part is that once it gets damaged, Ford marketing/chat/twitter/everyone can no longer track the order. My last update was in August. My dealer also lost the VIN information for a VVR so no one knows where's it at now.

Apparently they still can sell it as new as long as they disclose the damage, but idk. At this point, backing out costs us $8000 in increased MSRP and getting it after the new year adds a lot of tax complications.

Interesting to hear about cases where excessive damage triggered a trip back to the factory. I wonder why that was not an option with my 1st order (arrived w/ $20k in damage) - I would have rather waited for a factory-fresh fix rather than place a new order like I did. Although she will arrive with the "fixed" HVBJB.

Still waiting for the replacement ordered 1 June, supposed to be built w/o Oct. 6th.

It's weird. There's a local Ford dealership in the KC area with a contract to fix any vehicles with body damage between the plant and the KC area. If the damage happens after that (or isn't noticed until then) it will be repaired at the dealership with the contract in your area (usually by state).

Interesting that your dealer actually placed a new order for you. Mine basically refused.

 

[Jax_GT]

Also, @scode, just be prepared to be in the dark from now until your car shows up. I hope that Ford can give you more updates (and you should reach out every few days to see if they can) and keep in touch with your dealer just in case something changes.

DM me if you want someone in similar shoes to rant to. Happy to chat about my experiences and hopefully answer questions or at least be someone to vent to.

 

[Peaceowl]

Sorry about your frustration.
did you see this post (below yours), may help you make a decision.
https://www.macheforum.com/site/thr...-my-car-back-to-factory-update-3-3-4-21.3881/

 

[a dubb]

Ford has made that impossible, the end customer has order tracker from Ford, the dealer would be hard pressed to explain when Ford would tell the end customer the car is at the dealer.

Difficult.. YES impossible NO ..

My dealership apparently has still not transferred ownership of my vehicle although loan funded etc ..

Add to that nonsense today I got TWO new loan packages from Fifth Third Bank for loans I didn’t authorize..

I love ford BUT the lengths some dealerships go to for fraud is shocking

i suggest a credit freeZe for anyone who has worked with AutoNation

 

[a dubb]

Rail shipping damage is common. Depending on the railroad, they just ship it back unless they miss that it was damaged. At the factory, they can just move serial numbers if they have to. Depends on the damage. And Ford will not ship a inferior product. The crew that does that part of the job are the most experienced personnel and know what they are doing. After all, the RR is footing the bill. You have no fears of a bad repair.

Agree one thing for sure is that Ford is owning and disclosing to protect consumers well ..

 

[a dubb]

You're right. Mine is in the middle of Category F damage claim and it's a nightmare.

Here's what I gathered around the damage codes. I know F is correct as a Ford rep read it to me word for word.

U.S. & Canada
Vehicle Damaged - Category A
AMRO has determined the damage is repairable and the disclosable damage does not exceed the limit identified in the "Warranty and Policy Manual". In accordance with Ford Motor Company policy, the unit can be sold as new and it will be forwarded to the ship-to location. Dealers/Fleets will receive a copy of the AMRO estimate from DVO.
Vehicle Damaged - Category B
AMRO has determined the unit is repairable, however, it cannot be sold as new and it will not be forwarded to the ship-to location. The unit will be sold at auction. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.
Vehicle Damaged - Category C & D
AMRO has determined that the damage is un-repairable, the unit cannot be sold, and it will not be forwarded to the ship-to location. The damage has been severe and the unit will be scrapped. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.
Vehicle Damaged - Category F
AMRO has determined the damage is repairable, however the disclosable damage exceeds the limit identified in the "Warranty and Policy Manual". In accordance with Ford Motor Company policy, the unit cannot be sold as new and it will not be forwarded to the ship-to location. The unit will be sold at auction. It is recommended that Dealers/Fleets reorder the vehicle and request expedited action.

My dealer didn't want to do a reorder, plus it happened right when all the unscheduled 22's turned to Priority Code 01's so it probably would have bumped me to a 23 anyway.

My dealer was given a form to fill out to still accept the car and I was told they'd do that. Supposedly mine has been fixed and is back on the way to the dealer, but the fun part is that once it gets damaged, Ford marketing/chat/twitter/everyone can no longer track the order. My last update was in August. My dealer also lost the VIN information for a VVR so no one knows where's it at now.

Apparently they still can sell it as new as long as they disclose the damage, but idk. At this point, backing out costs us $8000 in increased MSRP and getting it after the new year adds a lot of tax complications.




It's weird. There's a local Ford dealership in the KC area with a contract to fix any vehicles with body damage between the plant and the KC area. If the damage happens after that (or isn't noticed until then) it will be repaired at the dealership with the contract in your area (usually by state).

Interesting that your dealer actually placed a new order for you. Mine basically refused.

Sorry If this has been answered earlier but how did you get that damage code information ?

 

[Jax_GT]

Sorry If this has been answered earlier but how did you get that damage code information ?

I found those googling a lot when it happened to mine. As for finding out the damage code on my specific vehicle, I had reached out to Ford chat and one of the reps gave it to me. I don't think they were supposed to since most don't provide that information. I've had to coax it out of the reps after the first one.

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