Sunnyvale Ford sold my Mach-E

[scoopman]

Question I've not found an answer to through searching. Once the order is accepted by the dealer you select online, you can't move the order to another dealer, or can you through calling Ford? At this point I'd probably rather.

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[B25Nut]

I agree that the circumstances changes your position a bit. It still sucks none the less! I'm surprised they were able to even sell the Dealer Ordered vehicle at all as I thought most of those (if not all) were still the demo units.

Is your actual original order close to being delivered? I wonder if you can get Sunnyvale to take that vehicle from your original dealer and they can maybe make it right by giving some discounts? I don't know how viable that would be, but it's just a thought.

My origninal order from Jan 20 now has a build date of June 14. The Sunnyvale ME had an April 7 build date, so it looks like delivery should be in August from Paso Robles Ford. I was really looking forward to showing off my Mach-E for those extra 2+ months....

 

[deadduck]

Jeez, some of the advice on buying. El Centro is practically in another state from Sunnyvale but then someone did suggest another state 2/3 of the country away.

"Good people my ass". They sold it at, at least, a $5K markup. If they're good people they should get on the phone, find one, work out a dealer trade, and get you a damn car. Bet that won't happen though. Multiple people had to work that deal, a salesman, a manager, a finance person, maybe more. No way they "dumbassed" a Mach E sale in this climate.

The one thing I am curious about is if the order is a contract, and there isn't some BS clause allowing this kind of behavior. You haven't been made whole. You lost time, more time and travel costs if you have to buy one somewhere else, even interest on the deposit. If the price rises, and it has, you've lost there as well. INAL, but if you have the time, and want to pick a fight, I think this is made for small claims.

Edit for one last thought. I don't know what I'd do in your shoes. I'm pissed and it didn't even happen to me. I'd certainly contact Ford as high up the ladder as I could. Ford might do something to make this right. They don't want these clowns in the mix and more than we do. Is Michael Finley still around? Any local media still have consumer departments? That I might do. Small claims, if you have the time, and want to be a pain.

Good luck with whatever happens. Maybe buy a EV6?

 

[B25Nut]

The only car that was in my final four that tugged at my heartstrings today was the Corvette convertible (the other two were the Venza Hybrid and the GV80). But I'm sticking with Ford and the Mach-E. This issue wasn't the company's fault. I was going to travel over three hours in order to get my MME in Sunnyvale today, but that didn't happen. The charger I've had installed will just have to wait a while to perform its first charge. Getting over my depression is my primary issue now. My wife is paying part of that price. I never have and never will sue anyone.

 

[PeeKay]

Sunnyvale Ford was the first dealership I went to try and test drive the MME. Sagar was actually the sales guy that picked up the phone, and told me to come on over and take the car for a test drive.
20 minutes later reaching the dealership, he tells me that the Manager wont let anyone drive the car since it is to be sold to the customer. If I was ready to buy same day, they might consider it.

That was when I figured, Im not doing any transaction there. If they lie to you before they've got your money, well then after is going to be even more stressful.

Drove down to Frontier Ford in Santa Clara, totally opposite experience. They gave me the car keys (no salesman in car due to Covid), and said have fun for an hour.
Came back, checked if they accept XPlan, they said yes.

I placed the order as soon as I got home.

 

[deadduck]

This issue wasn't the company's fault.

So, I may be misreading what happened, I scan fast, but if not, yes it was. Ford is complicit because their name is on the vehicle and it’s being sold through their dealer network, the ones with giant Ford logos on them, and the dealer done the deed.

If a contract can’t be enforced you don’t have a contract. We have to put a deposit down, so it strikes me that this is a contract absent the fine print Saying something else which it probably does.

Behavior won’t change without consequences.

Contact Ford. They know what the dealership is but they might make things right by you.

 

[generaltso]

If a contract can’t be enforced you don’t have a contract.

Was there a contract?

 

[deadduck]

Was there a contract?

I don’t know. I’m kind of confused by the whole thing because some of the language is imprecise in the thread. Maybe there wasn’t? Maybe there isn’t even when you follow Ford’s process. Maybe it’s kind of like ye olde “arbitration or go elsewhere clauses for something that isn’t available elsewhere” clauses.

We don’t show up with lawyers, Ford does.

 

[Orangefirefish]

I’m curious if there was an ADM when they sold your car. If there was, seems like the equitable thing to do would be to give that ADM premium to you, or apply it to your next car, if you’re even willing to deal with them again. After all, they sold YOUR car. Jerks. Sorry you had to deal with that. If that were my car I’d make sure nobody walks into that dealership without knowing what happened. Good luck and keep us posted.

 

[EELinneman]

. I never have and never will sue anyone.

Charlee, I'm trying to understand this statement. Not criticizing it, but the civil courts are there in part to make bad behavior pay a price and to enforce things like contract law. I'm not a lawyer, but work with them on a regular basis, have sued people before because of reckless or damaging actions and raised a lawyer. If you wish, you could DM me. Again, not a criticism, but trying to understand your mindset.

Thank you,
Eric

 

[deadduck]

Sheesh, the language on the site reads like a dealer doesn’t even have to refund the deposit. I wonder how many Ford dealers even have a written deposit policy?

 

[macchiaz-o]

Sheesh, the language on the site reads like a dealer doesn’t even have to refund the deposit. I wonder how many Ford dealers even have a written deposit policy?

This is why I emailed my salesperson to find out if the deposit was refundable, before I placed my order with that dealer via ford.com.

This was easy, and the written response from my salesperson served as the "written deposit policy" that I held in my records.

 

[silverelan]

My salesman was out and the others never looked up the status of the Mach-E until, they say, it was too late. I feel they had to discover during the purchase process with the other buyer that there was a deposit down on it and (just speculating) they told him "we can work around that".

The Monroney sticker should have been green to indicate it's a custom order. It says a lot to me that the sales team deliberately sold the car out from under @B25Nut.

 

[BMT1071]

The Monroney sticker should have been green to indicate it's a custom order. It says a lot to me that the sales team deliberately sold the car out from under @B25Nut.

That's not what happened here. This was a car that was coming in for sale that OP put a deposit on directly with the dealer.

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