- First Name
- Feb 15, 2021
- Reaction score
- Scotland, UK
- Porsche 911, Honda CRV, Mach-E AWD SR on Order
- Telecoms Engineer
I'm going to try this now, I have not had my form countersigned and returned by the dealer either and need it for the Scottish Grant.I had a nightmare getting a copy of the order form - you know, the one we should have got within two weeks of confirming the order! I ended up emailing the on line sales team: [email protected]
They were pretty good to be fair and the dealer is absolutely responsible for giving you the order form. The response from the on line team:
Writing to inform you that your order form has been resent to your dealership to request for them to sign the documentation of your order. Once the dealership has completed this process, the completed signed order form will be generated and sent to you by email.
An email request has also been sent through to request for the documentation to be completed by dealership.
It was all sorted the following day. Clearly the dealers have not been educated in this process so I’m happy to cut them some slack, but Ford have just been awful!